Associate Relationship Manager, Business Banking

CIBC; Calgary; On-site; CAD 90,000 - 120,000; Full time

Benefits offered by this job

Competitive salary

Incentive pay

Banking benefits

Employee share purchase plan

Vacation offering

Job summary

CIBC in Calgary is seeking a Relationship Manager for Business Banking to build and deepen client relationships with local businesses, delivering deposit and credit solutions and coordinating with specialists across the bank.

You’ll leverage your network, drive a sales pipeline, and participate in community events to grow market share while upholding the bank's client-first values.

Qualifications

• 2+ years’ experience in Business Banking or Commercial Banking
• Established network in the local business community
• Undergraduate degree/diploma in Business, Finance, Accounting, or related field

Responsibilities

• Build relationships with COIs to generate referrals and deepen client relationships.
• Engage with clients to understand immediate financial needs and long-term goals.
• Deliver advice and financial solutions across deposit, credit, and cash management products.
• Promote digital banking solutions (ATM, Mobile, Online, SmartBanking for Business).
• Manage a portfolio of business-only clients and seek new opportunities.
• Participate in community events to raise CIBC brand awareness.

Skills

Business Banking

Credit knowledge

Cash management knowledge

Networking

Relationship management

Education

Bachelor's degree in Business, Finance, or Accounting

Job description

Introduction

We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients. At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute. To learn more about CIBC, please visit CIBC.com

What you’ll be doing

As a member of Business Banking team, you’ll be reporting to the Director or Senior Manager, of Business Banking, providing new and existing clients with an exceptional client experience to support CIBC’s vision of being a leader in client relationships. As a Relationship Manager, you’ll help business clients meet their immediate and long term business goals by understanding client needs and/or identifying opportunities to further deepen the CIBC relationship and increase client loyalty. The emphasis is on ensuring clients’ financial, credit needs are met by providing a comprehensive business banking offer or by making a formal introduction to the appropriate Imperial Service, Personal Banking or Private Banking colleagues. Success in this role will require frequent collaboration with experts in all areas of CIBC to ensure client needs are met by the most appropriate segment. You’ll proactively manage and grow a portfolio of business only connections where the focus is on deepening the client relationships and addressing the business needs of the client. At CIBC we enable the work environment most optimal for you to thrive in your role. Details on your work arrangement will be discussed at the time of your interview.

How you’ll succeed

Business Development

• Build relationships with Centres of Influence (COIs) within the community to generate referrals to CIBC through both in person and digital channels. Connect with both existing and potential clients to identify opportunities to develop full relationships, providing both deposit and credit solutions, for future growth and revenue.
• Proactively participate in community and banking centre events such as business development events, client acknowledgement programs and client appreciation day to build and enhance CIBC presence and gain market share.
• Proactively develop and manage a sales pipeline of diverse business banking opportunities.

Client Engagement

• Proactively engage in discussions with assigned portfolio, partner referred and other prospective clients to understand client’s immediate financial needs while identifying opportunities to address longer term financial goals.
• Demonstrate service excellence by being involved and proactive with clients and ensuring their financial needs are met.
• Deliver trusted advice and financial solutions to meet client and prospect needs and cultivate your network to establish new client relationships.
• Promote and demonstrate the use of digital banking options and CIBC’s suite of Cash Management products, by introducing the client to alternative ways to bank such as ATM, Mobile, Online and SmartBanking for Business.

Relationship Management

• Support existing clients and continuously seek new opportunities for client acquisition through referrals and internal partner relationships to deliver current financial products and solutions for the Business Banking market segment.
• Manage and grow a portfolio of business only connections where the focus is on deepening the client relationship and addressing the business needs of the client.

Community Involvement

• Heighten CIBC brand awareness in your community by attending local events and participating in marketing and outreach activities.
• You will grow your network to create lasting connections that will generate future small business opportunities.

Who you are

• You can demonstrate experience in Business Banking.
• You have 2+ years’ experience in Business Banking or Commercial Banking and have a strong knowledge of credit, cash management products and services as well as knowledge of business cash flow and financial analysis in order to assess and deliver on potential new business opportunities.
• You also have an established network in the local business community.
• You put our clients first.
• You engage with purpose to find the right solutions.
• You go the extra mile, because it’s the right thing to do.
• You’re passionate about people.
• You find meaning in relationships and surround yourself with a diverse network of partners.
• A strong communicator, you connect with others through respect and authenticity.
• You act like an owner.
• You thrive when you're empowered to take the lead, go above and beyond, and deliver results.
• You have completed an undergraduate degree/diploma in Business, Finance, Accounting, or a related field.
• You live your values.
• You bring high standards, genuine care to your relationships, and want to grow with an employer that shares your values and brings out your best.

What CIBC Offers

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck. We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, defined benefit pension plan*, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program. Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients. We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.

• competitive salary
• incentive pay
• banking benefits
• benefits program*
• defined benefit pension plan*
• employee share purchase plan
• vacation offering
• wellbeing support
• MomentMakers, our social, points-based recognition program

*Subject to plan and program terms and conditions

What you need to know

CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact [e-mail]

CIBC is committed to clarity in our hiring process. All roles posted are opportunities we’re actively recruiting for, unless stated otherwise. You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit. We may ask you to complete an attribute-based assessment and other skills test (such as simulation, coding, French proficiency). We use artificial intelligence tools during the recruitment process. Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.

Job Location and Employment Details

Job Location Calgary-309 8th Avenue SW

Employment Type Regular

Weekly Hours 37.5

Skills Client Needs Assessments, Client Service, Commercial Acumen, Customer Experience (CX), Financial Products, Teamwork

At CIBC, we are in business to help our clients, employees and shareholders achieve what is important to them. Our ability to create value for all CIBC stakeholders is driven by a business culture based on common values: Trust, Teamwork and Accountability. Working with CIBC makes you a part of a work environment committed to our clients, employees and communities - a place where you can excel. Every day, our 48,000 employees help our clients achieve their financial goals, because what matters to our clients, matters to us.