Associate, Outbound Virtual Experience Team

Bank of Montreal; Canada; Remote; CAD 36,000 - 65,000; Full time

Benefits offered by this job

Health insurance

Tuition reimbursement

Life insurance

Retirement savings plan

Job summary

BMO Financial Group is seeking a remote Canadian specialist to provide credit and lending-related sales and service to customers and prospects. You will advise on lending strategies, fulfill service activities, and refer opportunities to other teams.

The role emphasizes regulatory adherence, confidentiality, and customer trust. Ideal candidates have 1–2 years of relevant experience, a post-secondary degree, and solid knowledge of personal banking products.

Qualifications

• Knowledge of personal banking products.
• Knowledge of market trends and product offerings.
• Knowledge of contact centre processes and policies.
• Knowledge of call centre technology, processes and metrics.
• Verbal & written communication skills.
• Organization skills.
• Collaboration & teamwork.
• Analytical and problem solving abilities.

Responsibilities

• Understand customer needs and provide credit and lending sales and service.
• Advise customers on lending/credit strategies and products.
• Fulfils sales and service activities per procedures.
• Identify referrals to other business groups as needed.
• Integrate promotions and programs into conversations.
• Deliver exceptional customer service with trust and expertise.
• Stay informed on consumer needs, industry trends, and regulatory environment.
• Handle incoming calls in a professional and efficient manner.
• Escalate complex issues as required.
• Collaborate with internal and external stakeholders to meet business objectives.
• Manage transactional outcomes of customer calls and referrals.
• Maintain confidentiality of customer and Bank information.
• Identify and report suspicious activity per policy.

Skills

Customer service

Sales

Credit & lending

Communication

Regulatory awareness

Problem solving

Education

Post-secondary degree

Tools

Call center software

Job description

Application Deadline: 11/26/2026

Address: VIRTUAL59 - REMOTE/TELETRAVAIL - ON - BMO Job Family Group: Retail Banking Sales & Service Outbound Calls

• Understands customer needs and provides credit and lending-related sales and service to BMO customers or prospects.
• Advises customers on lending/credit strategies and products that meet their objectives.
• Fulfills sales and service activities for the customer in accordance with approved procedures.
• Identifies and makes referrals to other business groups as needed.
• Integrates marketing promotions and programs into customer conversations when appropriate.
• Delivers exceptional customer service that builds trust through expertise, providing responsive service and support.
• Probes to understand customer needs and provides advice related to personal banking and lending strategies in the best interests of the customer.
• Stays abreast of consumer needs, industry trends and best practices, and the regulatory environment as it relates to the products and services provided.
• Handles incoming calls in an informed, professional, and efficient manner.
• Escalates complex or unresolved customer situations to managers as required.
• Performs any required activities to ensure customer’s requests are accurately processed.
• Collaborates with internal and external stakeholders in order to deliver on business objectives.
• Manages all transactional outcomes of customer calls or refers to appropriate internal business groups.
• Maintains the confidentiality of customer and Bank information.
• Identifies and reports suspicious patterns of activity that are suspected to be related to money laundering.
• Adheres to regulatory and compliance requirements, including Anti-Money Laundering and Terrorist Financing reporting requirements, Financial Consumer Agency of Canada (FCAC) consumer provision requirements and Privacy Act provisions.
• Completes complex & diverse tasks within given rules/limits.
• Analyzes issues and determines next steps; escalates as required.
• Broader work or accountabilities may be assigned as needed.
• Take measured risks while protecting the bank by applying our Risk Management Framework in the execution of your role, in line with our Risk Culture and within our approved Risk Appetite, making sound and risk informed decisions that align to business strategy, protect assets, and adhere to applicable policy documents (Frameworks, Policies, Standards, Procedures and Supporting documents), laws and regulations.

Qualifications: Typically between 1 – 2 years of relevant experience and post-secondary degree in related field of study desirable or an equivalent combination of education and experience.

• Knowledge of personal banking products.
• Knowledge of competitive marketplace and trends in product offerings.
• Knowledge of contact centre operational processes and policies.
• Knowledge of call centre technology, processes and metrics.
• Basic specialized knowledge.
• Verbal & written communication skills - Good.
• Organization skills - Good.
• Collaboration & team skills - Good.
• Analytical and problem solving skills - Good.

Salary: $35,500.00 - $65,000.00 Pay Type: Salaried The above represents BMO Financial Group’s pay range and type. Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Group’s expected target for the first year in this position. BMO Financial Group’s total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards.

BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans.

To view more details of our benefits, please visit: https://jobs.bmo.com/global/en/Total-Rewards

About Us

At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world. As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one – for yourself and our customers. We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. To find out more visit us at https://jobs.bmo.com/ca/en.

BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.

BMO is a leading bank driven by a single purpose: to Boldly Grow the Good in business and life. Everywhere we do business, we’re focused on building, investing and transforming how we work to drive performance and continue growing the good. Who we are We’re proud to be fueling growth and expanding possibilities for individuals, families and businesses. More than 12 million customers count on us for personal and commercial banking, wealth management and investment services. As the 8th largest bank in North America by assets, we provide personal and commercial banking, wealth management and investment services to more than 12 million customers. In Canada, the United States and across the globe, we’ll continue to build, invest and transform to drive performance that serves the good that grows.