Associate, Order Fulfillment

Holt, Renfrew & Co.; Mississauga; Hybrid; CAD 23,000 - 33,000; Full time

Benefits offered by this job

Employee discount

Health & dental benefits

Pension matching

Job summary

Holt Renfrew is seeking an Associate, Order Fulfillment in Mississauga to ensure timely and accurate handling of customer orders, CTS and online sales. You will produce pick lists, process holds, and input confirmations while maintaining high standards of accuracy and customer service.

The role requires attention to detail, comfort with POS and CTS systems, and the ability to coordinate routes and prioritize orders based on time sensitivity.

Qualifications

• High school diploma required.
• Detail oriented with strong organizational and follow up skills.
• Proficient with retail systems (POS, CTS, SAP).
• Experience in order fulfillment preferred.

Responsibilities

• Produce order pick lists multiple times per day.
• Ensure hold orders are executed within 24 hours.
• Input shipping confirmations into the database promptly.
• Organize picking route based on volume and express orders.
• Process and update all orders in proper systems.
• Package and prepare orders for shipping.
• Inspect orders for quality before packing and shipping.

Skills

Detail oriented

Proficient with computers and systems

Customer service orientation

Organizational and follow-up skills

Education

High school diploma

Tools

POS

CTS

SAP

IP systems

Job description

## Associate, Order FulfillmentApply: 100 City Centre Drive, Mississauga, ON: Full time: Posted Today: End Date: October 31, 2026 (24 days left to apply): R2000717055Holt Renfrew offers you an inspiring, fashion-driven environment with opportunities to learn and grow. From our incredible partnerships with iconic luxury brands, to our commitments to corporate social responsibility, you will be inspired every day.A job at Holt Renfrew offers a competitive total compensation, a generous employee discount, pension, and health & dental benefits, tuition assistance, and continuous learning and development.**Associate, Order Fulfillment** The **Associate, Order Fulfillment** defines the luxury lifestyle shopping experience through building lasting relationships with our people, customers and partners by providing timely and accurate fulfillment of customer orders that directly impact sales and our the customer experience. **Specific responsibilities include (but are not limited to) the following:** * Maintaining timely and accurate Customer Transfer Sale (CTS) & online sales order management by:* Producing order pick lists, multiple times per day as required* Ensuring hold orders are executed within 24 hours of receipt* Inputting shipping confirmations into the database in a timely manner* Organizing picking route based on volume and customer express orders* Processing and updating of all orders on proper systems* Packaging and preparing orders for shipping* Ensuring all client orders are fully inspected prior to packing and shipping, specifically to monitor the following:* Footwear items are checked for mismates* Product checked for quality, newness, and damages* Label orders are correct for their proper destination* Updating and maintaining all systems accordingly by:* Following up on order notifications on the portal and Apps* Prioritizing and actioning all orders based on time sensitivity* Picking, shipping, and confirming all orders in a timely manner* Securing and safely storing all orders as required* Processing of customer returns that are shipped back to stores:* Tracking, monitoring and logging all store returns* Reviewing returned merchandise to ensure the following:* Confirm customer order and returned product match the original order number* Check for any customer notes on file from Customer Service Center* Confirm all return dates fall within the policy window* Examine merchandise to ensure it is in resalable condition* Processing of refunds to finalize the process* Returning the resalable merchandise to the appropriate department* Work with cross functional teams to achieve high compliance of fill rates* Provide feedback to system administrator on overall program* Resolve compliance issues in a timely manner* Ensure CTS / Online Sales policy and procedure are adhered to* Other duties and tasks as assigned* Track, record system report management* Maintain high order fulfillment rate* Update cancelled reports twice per week and notify sales associates* Maintain filing system* Order and replenish Wrap & Pack supplies as required based on volume* Ensure compliance with privacy policies, regulations, and cyber security measures.**The ideal candidate:** * High school diploma* Very detailed oriented* Proficient with computers and systems (POS, IP , CTS , SAP, etc)* Highly service-oriented with exceptional organizational and follow up skills **The measures of success:** * Meet specific standards for fill rates and order processing timelines* High degree of accuracy required* Exceed customer expectations (CVS)* Contribution to financial objectives* Individual objectives linked to the achievement of department goals* Feedback from internal and external clients*Holt Renfrew is an equal opportunity employer committed to fostering a diverse and inclusive workplace. Our future success depends on the perspectives and contributions of all our employees -- their diverse backgrounds, abilities and experiences make our business stronger. If you are contacted for a job opportunity and require accommodation, please email [e-mail] and let us know so we can ensure you have an accessible candidate experience throughout the recruitment process. All requests are confidential and used only to meet candidate needs.*Hiring Range / Échelle salariale à l’embauche :$17.95 - $24.00 / 17,95$ - 24,00$ (per hour / de l’heure)Final compensation for this position will be determined based on the candidate's unique skills, expertise, individual qualifications, and assessed contributions to the role following the completion of the interview process. The range stated is the starting range for this position. Offers may vary with experience, qualifications, performance, and local market conditions. We strive to offer competitive compensation that aligns with a candidate's contributions to our team, along with a comprehensive benefits package, enticing perks, pension matching, incentives, and our coveted employee discount. / La rémunération finale pour ce poste sera déterminée sur la base des compétences uniques du candidat, de son expertise, de ses qualifications individuelles et de l'évaluation de sa contribution au poste à l'issue de la procédure d'entrevue. La fourchette indiquée est la fourchette de départ pour ce poste. Les offres peuvent varier en fonction de l’expérience, des qualifications, du rendement et des conditions du marché local. Nous nous efforçons d'offrir une rémunération compétitive qui corresponde à la contribution du candidat à notre équipe, ainsi qu'un ensemble complet de garanties, d'avantages attrayants, de cotisations de retraite assorties par l'employeur, de primes d'encouragement et notre très convoitée remise d'employé.