Associate Optometrist (Brossard, QC)

EssilorLuxottica; Brossard; On-site; CAD 90,000 - 120,000; Full time

Job summary

Luxottica in Canada seeks an Associate Optometrist to lead clinical care and drive patient satisfaction. You will perform comprehensive eye exams, provide eyewear recommendations, and collaborate with store teams to meet performance targets.

Ideal candidates hold a Doctor of Optometry, are committed to quality care, and stay current with optometric theory and technology. You will promote brand leadership within the community and maintain licensure across the region.

Qualifications

• Doctor of Optometry required.
• Commitment to quality patient care.
• Knowledge of current optometric theory & technology.

Responsibilities

• Deliver high-quality optometric care following clinical protocols.
• Lead and collaborate with store team to achieve KPIs and growth.
• Establish positive doctor/patient relationships and provide exceptional service.
• Utilize technology to enhance patient experience and outcomes.

Skills

Leadership

Patient service

KPI management

Team collaboration

Education

Doctor of Optometry

Job description

GENERAL FUNCTION

The Associate Optometrist is a leader in the organization, delivering the brand promise, experience & the organization’s key results through collaboration & teamwork. Ensures all patients receive the highest quality Optometric care by performing clinical protocols while maximizing results & practices growth through strong partnership with the MOD, SMM & team. The Associate Optometrist delivers key performance indicators and serves as a leading ambassador of the Brand inside & outside the organization who is driven by passion & high standards to always go above & beyond.

MAJOR DUTIES & RESPONSIBILITIES

• Ensures executional excellence & winning results in partnership with the MOD & store team.
• Demonstrates commitment to exceed results through strong competency in KPI management & high accountability.
• Ensures Brand is known as the leading optical provider within the community.
• Operates as successful stakeholder to all leaders within the organization & local market.
• Places the patient/customer 1st & delivers excellent service.
• Strives to exceed expectations on all KPIs.
• Conveys a commitment to providing unsurpassed Patient Service through ensuring staff performs the following Service Process steps:
  • Address all patients/customers visual life style needs
  • Make eyewear recommendations based on patients/customers’ needs
  • Explain each step of the eye exam; listen carefully to patients/customers
  • Utilize available tools & visual aids to summarize & ensure patients understand each aspect of their vision, eye health, & overall well being
  • Communicate effectively with patients the need for annual eye exams. Ensure all patients are appointed in TAB for their next eye exam
  • Conducts all services in accordance with protocol & accepted standards of care.
• Ensures all patients receive accurate diagnosis & appropriate recommendations.
• Establishes a positive Doctor/patient relationship.
• Utilizes & leverages effectively all technology to deliver unsurpassed patient/customer experiences.
• Ensures office systems are maintained.
• Maintains State Licensure in good standing & practices to the full scope of that license, responsible for maintaining Continuing Education requirements.
• Provides effective training & guidance to team members making use of Company provided programs.
• Delivers clear, motivating & constructive feedback in a timely manner to all associates.
• Creates a positive culture linked to the corporate culture; identifies what motivates each individual & directs conversations & actions appropriately.
• Encourages associate decision making at the level closest to the patient.
• Maximizes partnerships through leadership, participation & involvement.
• Takes pride in the appearance of the office.
• Maintains safe working environment for all associates/patients.
• Leads by example.

BASIC QUALIFICATIONS

• Doctor of Optometry
• Commitment to quality patient care
• Knowledge of current Optometric theory & technology
• Problem solving ability