Associate Optometrist

Luxottica; Northwestern Ontario; On-site; CAD 85,000 - 105,000; Full time

Job summary

Luxottica is seeking an Associate Optometrist to lead clinical protocols and deliver exceptional patient care at the point of service. You will partner with the Store Manager and field leadership to create a safe, motivating environment and ensure accurate diagnoses and patient-friendly recommendations.

You will coach Associate Doctors on protocols, manage audits, and help develop staff to meet sales, service, and quality targets while maintaining compliant, high standards of eyecare.

Qualifications

• Doctor of Optometry degree required.
• Knowledge of current optometric technology and practices.
• Strong verbal and written communication and time management skills.

Responsibilities

• Provide patient care and lead execution of NECE to deliver exceptional service.
• Coach associate doctors on clinical protocols and audit charts as appropriate.
• Collaborate with Store Manager to achieve sales and patient care targets.
• Oversee staffing, training, and scheduling to support business needs.

Skills

Verbal communication

Written communication

Organization & time management

Education

Doctor of Optometry

Job description

JOB DESCRIPTION

GENERAL FUNCTION

The Associate Optometrist is responsible for creating exceptional value in the lives of our patients by delivering and leading the execution of NECE. Partners with the Store Manager and Field Leadership Team to build and secure a safe and motivating work environment that encourages commitment, innovation, success, and continued growth for the organization.

MAJOR DUTIES & RESPONSIBILITIES

• Conveys a 100% commitment to providing excellent Patient/Customer Service through delivering and leading the execution of NECE.
• Assists with greeting patients and answering phones when needed.
• Conducts all service in accordance with Clinical Protocols and accepted standards of care.
• Ensures all patients receive accurate diagnosis and appropriate recommendations.
• Establishes a positive Doctor/Patient relationship.
• Coaches Associate Doctors on clinical protocols (Audits charts as appropriate).
• Communicates effectively with all store associates to ensure a seamless eyecare experience and beneficial patient outcome by:
• Uncovering patients’ multiple needs and prescribing products and services to meet those needs.
• Effective transitioning of patients to a sales associate with dialogue regarding the patient’s needs and prescribed products and services.
• Focuses on developing the most qualified Associate Doctors and store associates by ensuring training in the following areas:
• Orientation
• Pre-testing
• Clinical Protocols
• Company safety, Diversity, HIPAA, and Loss Prevention
• Leadership and Management
• Encourages associate decision making at the level closest to the patient.
• Delivers clear, motivating, and constructive feedback to Associate Doctors and associates in a timely manner.
• Confronts problem performers directly without delay in conjunction with Store Manager; initiates appropriate disciplinary action when necessary and follows up to monitor progress.
• Partners with Store Manager to complete annual performance reviews for Associate Doctors.
• Provides feedback to the Store Manager for store associates’ reviews.
• Collaborates with Store Manager to achieve total store success.
• Strives to achieve “Far Exceeds Expectations” on all targets set for the following areas:
• Sales plan % to goal
• Exam growth
• Ancillary Services/ Adherence to Clinical Protocols
• Key Performance Indicators
• Recruits and selects high caliber staff in conjunction with Store Manager.
• Collaborates with Store Manager to forecast staffing needs accurately based on business trends.
• Adheres to approved staffing and scheduling guidelines.
• Supervises and validates receipt of CL diagnostics and physical inventory.
• Ensures Managed Vision Care claims are processed timely and accurately.
• Takes ownership for ensuring that the doctor’s office supplies and company approved forms are ordered in a timely manner.
• Takes pride in the appearance of the office and store and ensures visual displays are in accordance with company provided guidelines.

BASIC QUALIFICATIONS

• Doctor of Optometry
• Required knowledge of current Optometric technology and practices
• Developed communication skills, both verbal and written
• Organization and time management skills

This posting is for an existing vacancy within our business. Employee pay is determined by multiple factors, including geography, experience, qualifications, skills and local minimum wage requirements. In addition, you may also be offered a competitive bonus and/or commission plan, which complements a first-class total rewards package. Benefits may include health care, retirement savings, paid time off/vacation, and various employee discounts.

EssilorLuxottica complies with all applicable laws related to the application and hiring process. If you would like to provide feedback regarding an active job posting, or if you are an individual with a disability who would like to request a reasonable accommodation, please call the EssilorLuxottica SpeakUp Hotline at 844-303-0229 (be sure to provide your name, job id number, and contact information so that we may follow up in a timely manner) or [e-mail].

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, being perceived as a victim of domestic violence, sexual aggression or stalking, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information or any other characteristics protected by law. Native Americans in the US receive preference in accordance with Tribal Law.