Associate, Operations – Deposits and Payments

BMO U.S.; Richmond Hill; On-site; CAD 36,000 - 65,000; Full time

Benefits offered by this job

Health insurance

Tuition reimbursement

Accident and life insurance

Retirement savings plans

Job summary

BMO U.S. is seeking a detail‑oriented coordinator to support Customer Shared Services for deposits and payments. You will handle routine transactions, service requests, and inquiries, ensuring accuracy and SLA compliance.

Collaboration with internal and external stakeholders helps maintain efficient processes and a positive customer and employee experience. The role requires a post-secondary degree and 1–2 years of relevant experience with strong PC skills; bilingual English/French is a plus.

Qualifications

• PC skills (MS Word, Excel, PowerPoint) required.
• Analytical and problem solving skills expected.
• Verbal & written communication in English and French advantageous.

Responsibilities

• Supports daily delivery of deposits and payments operations.
• Executes routine service requests and transactions within SLAs.
• Collaborates with stakeholders to improve processes and accuracy.

Skills

MS Word

MS Excel

PowerPoint

Analytical skills

Education

Post-secondary degree

Job description

Application Deadline: 10/12/2026 Address: 105-119-129 rue St-Jacques O

Job Family Group: Customer Shared Services Provides day-to-day delivery of critical processes, administration and servicing activities in in connection with retail and commercial deposits and payments. Supports the execution of payments, transactions, service requests, administrative activities and processes and fulfillment of business, stakeholder and/or external customer inquiries/requests within relevant service level agreements. Collaborates with stakeholders to promote efficient and effective processes and work flow, establish positive working relationships across the organization and to achieve business results and deliver the intended customer and employee experience. Deposit and Payments operations includes (but are not limited to) specialized operations processes and activities related to cheque and electronic transaction processing, lockbox and remote deposit processes, account maintenance and monitoring, etc. Analyzes data and information to provide insights and recommendations. Communicates and collaborates with internal and external stakeholders in order to deliver on business objectives. Supports change management of varying scope and type; tasks typically focused on execution and sustainment activities. May function as a problem-solving resource for more junior staff, referring non-routine issues to more senior team members and/or manager. May perform quality control and training. Organizes work information to ensure accuracy and completeness. Executes routine tasks such as service requests, transactions, queries etc. within relevant service level agreements. Provides accurate and timely processing of service requests, transactions, activities, etc. within relevant service level agreements and in accordance with established policies, processes and procedures. Provides accurate, consistent, knowledgeable responses to stakeholder questions and requests. Follows documented policies and procedures to execute day to day transactions, activities, processes and ensures all Service Level Agreements(SLAs) are met. Checks and reconciles information and documentation to ensure accuracy and completeness. Identifies and resolves discrepancies in accordance with standard procedures. Escalates issues, where necessary, as per guidelines. Communicates and collaborates with internal and external stakeholders in order to deliver on business objectives. Collaborates in development/implementation of new processes/systems and changes/improvements to existing systems and processes. Develops and maintains an understanding of the regulatory requirements and risks inherent in the operations and ensures appropriate actions are taken and operational integrity is maintained. Completes complex & diverse tasks within given rules/limits. Analyzes issues and determines next steps; escalates as required. Broader work or accountabilities may be assigned as needed. Take measured risks while protecting the bank by applying our Risk Management Framework in the execution of your role, in line with our Risk Culture and within our approved Risk Appetite, making sound and risk informed decisions that align to business strategy, protect assets, and adhere to applicable policy documents (Frameworks, Policies, Standards, Procedures and Supporting documents), laws and regulations.

Qualifications

• Typically between 1 – 2 years of relevant experience and post-secondary degree in related field of study desirable or an equivalent combination of education and experience.
• Knowledge and experience using relevant systems and technology.
• Knowledge and understanding of the business unit’s key products and services, processes and controls – Good.
• Knowledge of the risk and regulatory requirements of the business – Good.
• Prioritization skills – Good.
• PC skills (MS Word, Excel, PowerPoint) – Good.
• Ability to multi-task in a fast-paced environment.
• Basic specialized knowledge.
• Verbal & written communication skills - Good.
• Organization skills - Good.
• Collaboration & team skills - Good.
• Analytical and problem solving skills - Good.
• You’re fluent in French and English as this role provides support to clients and team members inside and/or outside the province of Quebec.

Salary

Salary: $35,500.00 - $65,000.00 Pay Type: Salaried The above represents BMO Financial Group’s pay range and type. Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Group’s expected target for the first year in this position. BMO Financial Group’s total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards.

Benefits

• Health insurance
• Tuition reimbursement
• Accident and life insurance
• Retirement savings plans

To view more details of our benefits, please visit: https://jobs.bmo.com/global/en/Total-Rewards

About Us

About Us At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world. As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one – for yourself and our customers. We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. To find out more visit us at https://jobs.bmo.com/ca/en.

BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.

Note to Recruiters

Note to Recruiters: BMO does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to BMO, directly or indirectly, will be considered BMO property. BMO will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for service to submit resumes. BMO is a leading bank driven by a single purpose: to Boldly Grow the Good in business and life. Everywhere we do business, we’re focused on building, investing and transforming how we work to drive performance and continue growing the good.

Who we are

Who we are We’re proud to be fueling growth and expanding possibilities for individuals, families and businesses. More than 12 million customers count on us for personal and commercial banking, wealth management and investment services. As the 8th largest bank in North America by assets, we provide personal and commercial banking, wealth management and investment services to more than 12 million customers. In Canada, the United States and across the globe, we’ll continue to build, invest and transform to drive performance that serves the good that grows.