Associate Manager of Business Operations

Zynga; Toronto; On-site; CAD 70,000 - 110,000; Full time

Benefits offered by this job

Wellness benefits

Food & snacks

Work-life balance

Transit benefits

Employee groups

Job summary

Zynga is seeking an Associate Manager, Business Operations to act as the central hub for Global Operations. You will own end-to-end workflows, anchor the Global Fonts Program, and coordinate Player Data Compliance vendor proposals across Zynga games.

The role requires 2+ years in project/operations roles, strong communication, and hands-on tooling using Google Workspace, Airtable, Jira and Confluence. It offers a dynamic environment across studios and corporate teams.

Qualifications

• 2+ years of project management, program coordination, or business operations experience in software development, gaming, or compliance-heavy environments.
• Strong organizational skills with attention to detail and process discipline.
• Excellent stakeholder management and clear, data-driven communication.

Responsibilities

• Lead end-to-end operational workflows for key global projects, starting with Global Fonts Program and Player Data Compliance.
• Coordinate cross-functional alignment between studios and corporate teams to review terms and ensure standard compliance.
• Maintain tracking ecosystems, vendor proposals, and active contracts to mitigate risk and preserve data integrity.
• Drive process optimization by evolving pipelines and partnering with tech teams to test new workflows (AI or tooling).
• Provide project management support for studio ops initiatives, migrations, tool rollouts, and M&A integration support.

Skills

Cross-functional communication

Process management

Relationship building

Project coordination

Operational analytics

Tools

Google Workspace

Airtable

Jira

Confluence

Job description

• Zynga, the global leader in mobile games, is currently seeking a full-time Associate Manager, Business Operations. We are looking for a highly organized, self-motivated operator who excels at cross-functional communication, process management, and relationship building
• In this role, you will act as a central pillar for Zynga’s Global Operations team. You will drive operational compliance, own end-to-end workflows for key cross functional projects, including our Global Fonts Program, and coordinate Player Data Compliance vendor proposals
• This position bridges the gap between our global game studios and centralized corporate teams (Publishing, Privacy, Compliance, Legal, and Engineering)
• End-to-End Program Ownership: Lead the operational execution of key global workflows, initially anchoring the Global Fonts Program and the Player Data Compliance strategy across all Zynga games, acting as the primary central point of contact
• Cross-Functional Alignment: Act as the central bridge between creative game studios and corporate teams (Publishing, Legal, Privacy, Procurement, and Engineering) to review commercial terms, manage vendor proposal workflows, and ensure alignment on corporate standards
• Risk Mitigation & Data Integrity: Maintain critical tracking ecosystems (databases, software clearances, usage records, and active contracts) and drive proactive compliance initiatives, such as identifying and deprecating high-risk assets across the global portfolio
• Process Optimization & Innovation: Continuously evolve operational pipelines to drive efficiency; leverage modern tools (including generative AI like Gemini) to streamline workflows, and partner with technical teams to test and sign off on innovative creative pipelines
• Program/Project Management Support: Provide project management support for ad-hoc studio operations initiatives, including software migrations, tool rollouts, and M&A integration support

Benefits

• WELLNESS - Gym benefits, wellness programs, employee assistance programs and generous time-off policies
• FOOD - Food and snacks made in-house or delivered, healthy snack kitchens with drinks and treats, coffee bars, regular social gatherings and happy hours
• WORK & LIFE - Flexible time-off policies (DTO), office rest areas, gaming spaces, employee discounts and more
• TRANSIT BENEFITS - Shuttle service in select locations, commuter/parking benefits, secure bicycle storage, business travel assistance
• RESOURCE GROUPS - Women at Zynga (WAZ), zCares charitable giving, zParents, zEndurance adventure club, BZU, zPride LGBTQ+ inclusion and belonging
• COMPENSATION - Performance bonuses, opportunities for equity participation & retirement/pension savings support
• HEALTH - Medical, dental & vision covered for employees, with participation for employees eligible dependents, plus disability and life insurance program
• FAMILY - Generous parental leave for birth parents, partners and adoptive families, plus Infertility support, emergency child care and flexible time-off policies

Our ideal candidate is a proactive problem-solver who thrives on bringing people together, translating complex compliance requirements into actionable steps, and driving operational initiatives to the finish lineTechnical Proficiency: Hands-on experience with Google Workspace (Docs, Sheets, Slides), Airtable, and Atlassian tools (Jira/Confluence)Process-Oriented: Experience managing high-volume intake workflows, meticulously tracking approvals, and maintaining flawless documentationOperational Experience: 2+ years of project management, program coordination, or business operations experience—preferably within software development, gaming, or compliance-heavy environmentsExceptional Communicator: Strong stakeholder engagement skills, with the ability to synthesize complex legal or technical requirements into clear, data-driven updatesRelationship Builder: Demonstrated ability to earn trust, empower teams, and build strong, collaborative relationships across diverse cultures, disciplines, and work stylesBonus Points: Familiarity with generative AI tools (like Gemini) to optimize daily operations and workflowsAutonomous Operator: Proven ability to work independently, manage competing priorities, and drive results with minimal supervisionThis is a perfect opportunity for an organized, self-motivated operator who wants to play a tangible, visible role in Zynga’s continued success. If you are ready to own critical processes and build the systems that help our global studios scale, we’d love to have you on the team