Associate Manager, Merchant Strategy & Operations

DoorDash; Toronto; On-site; CAD 80,000 - 100,000; Full time

Job summary

A leading technology and logistics company in Toronto is seeking a high-level operator to lead its Merchant operations function. The ideal candidate will drive product adoption, understand merchant challenges, and lead cross-functional projects. Requirements include 4+ years in business development or operations, strong communication skills, and proficiency in data tools like Excel and SQL. This role offers an opportunity to make a tangible impact in a fast-paced environment.

Benefits

Comprehensive healthcare

Wellness expense reimbursement

Paid parental leave

Qualifications

• 4+ years of experience in business development, consulting, strategy, startups, or operations.
• Demonstrated experience working cross-functionally with commercial teams, marketing, and product.
• Proven ability to identify growth opportunities and lead strategic initiatives from conception to execution.
• Strong communication skills, with the ability to influence across various stakeholders and levels of the organization.

Responsibilities

• Build and execute a roadmap to ensure merchant operational metrics are strong across the board.
• Be at the forefront of new products and features launched globally, ensuring their success in Canada.
• Deeply understand merchant pain points and drive business cases for product and feature support.
• Understand contributions of operational and product improvements for growth.
• Act as the connective tissue between US and Canadian Merchant S&O teams.

Skills

Cross-functional collaboration

Data-driven decision-making

Business development

Strong communication

Tools

Excel

Google Sheets

SQL

Job description

About the Team

DoorDash's mission is to grow and empower local economies. By building intelligent, last-mile delivery technology for local cities, DoorDash connects people with the local businesses they care about – helping grow business and the communities that support those businesses.

About the Role

We’re looking for a high level operator with strong cross-functional skills and bias for action to lead DoorDash Canada’s Merchant operations function, driving best-in‑class quality and merchant functionality across the country.

This role will be the connective tissue between the Canadian team and Core team and ensure our products, features, and processes are on the cutting edge, giving Merchants the best experience possible. You will ensure all merchants have strong operational fundamentals, diagnose specific Canadian merchant problems, and roll out products and features to Canada.

This role requires a highly detailed and organized operator who is used to working cross-functionally with other teams, and is able to build strong relationships and influence others to get the job done. In the absence of support, you will find a way to do it yourself through AI. You thrive at the intersection of data, relationships and execution.

We’re seeking someone who’s data-driven, a hands‑on operator, relationship‑oriented, and eager to make a tangible impact in one of DoorDash’s fastest-growing regions.

You’re excited about this opportunity because you will…

• Own Canada’s Merchant Fundamentals: Build and execute a roadmap to ensure merchant operational metrics are strong across the board.
• Drive Product and Feature Adoption: Be at the forefront of new products and features launched globally and ensure their success in the Canadian market.
• Be a Champion for our Merchants: Deeply understand merchant pain points and drive business cases for product and feature support to drive retention, operations and growth.
• Drive Growth through Operations: Understand how your work ladders up to growth and what the contributions of operational and product improvements are to the marketplace.
• Leads Cross‑functional Collaboration: Act as the connective tissue between the US and Canadian Merchant S&O teams, surfacing local insights and influencing the product and process roadmaps.
• Be an Owner: Take full ownership of the success of our merchant portfolio.

We’re excited about you because…

• Are a builder and connector: You see opportunities where others see roadblocks. You’re energized by building systems from the ground up and forming lasting relationships along the way.
• Have a business development mindset: You understand how to identify, scope, and close high‑impact opportunities, and you know how to align internal stakeholders to get things done.
• Thrive in ambiguity and autonomy: You’re comfortable setting your own direction, testing and learning as you go, and staying laser‑focused on outcomes.
• Are operationally sharp and analytically driven: You turn insights into action and know how to measure and report on impact in a fast‑moving environment.

Qualifications

• 4+ years of experience in business development, consulting, strategy, startups, or operations.
• Demonstrated experience working cross‑functionally with commercial teams, marketing, and product.
• Proven ability to identify growth opportunities and lead strategic initiatives from conception to execution.
• Strong communication skills, with the ability to influence across various stakeholders and levels of the organization.
• Proficient in Excel/Google Sheets and SQL; comfortable making decisions grounded in data.

Notice to Applicants for Jobs Located in NYC or Remote Jobs Associated With Office in NYC Only

We use Covey as part of our hiring and/or promotional process for jobs in NYC and certain features may qualify it as an AEDT in NYC. As part of the hiring and/or promotion process, we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound from August 21, 2023, through December 21, 2023, and resumed using Covey Scout for Inbound again on June 29, 2024.

The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here: Covey.

About DoorDash

At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started with door‑to‑door delivery, and we are looking for team members who can help us go from a company that is known for delivering food to a company that people turn to for any and all goods.

DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We're committed to supporting employees’ happiness, healthiness, and overall well-being by providing comprehensive benefits and perks including premium healthcare, wellness expense reimbursement, paid parental leave and more.

Our Commitment to Diversity and Inclusion

We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.

If you need any accommodations, please inform your recruiting contact upon initial connection.