Associate Manager, LTD Claims

Manulife; British Columbia; Hybrid; CAD 74,000 - 123,000; Full time

Job summary

Manulife Financial Corporation is seeking an Associate Manager of LTD Claims to lead a disability claim team, improving customer service and administration efficiency. You will guide strategy, foster a high-performing culture, and ensure high-quality claims management across the organization.

The role emphasizes leadership, coaching, and technical guidance on complex claims, with a focus on collaboration in a fast-paced environment and building strong relationships with key clients.

Qualifications

• Minimum 2-3 years of supervisory experience.
• Strong technical knowledge of Group Disability adjudication, insurance products and case management practices.
• Knowledgeable in medical terminology.
• Experience in technical training and development of staff.
• Demonstrated ability to work collaboratively in a fast-paced, results oriented, multiple team environment.
• Excellent verbal and written communication skills.
• Excellent problem solving and analytical skills.
• Results oriented with strong decision-making ability.
• Bilingualism (English and French) is an asset; Québec proficiency may be required.

Responsibilities

• Lead, coach, mentor and develop staff members.
• Monitor workflow management, conduct performance management and hire staff.
• Ensure effective disability management practices are appropriately utilized.
• Provide technical support and guidance on complex claims issues.
• Establish and support the development of customer relationships with key accounts.

Skills

Supervisory experience

Leadership

Staff development

Disability management

Bilingual English/French

Job description

The Associate Manager of LTD Claims is accountable for the leadership, direction and operational effectiveness of the disability claim team – a team that is responsible for the review and investigation of all LTD claims. This role will also develop and implement strategies to improve customer service and administration efficiencies while providing the leadership necessary to foster a high-performing culture, strong engagement, employee retention and a high-quality claims management organization.

Responsibilities

• Lead, coach, mentor and develop staff members
• Monitor workflow management, conduct performance management and hire staff
• Ensure effective disability management practices are appropriately utilized
• Provide technical support and guidance on complex claims issues
• Establish and support the development of customer relationships with key accounts

Qualifications

• Minimum 2-3 years of supervisory experience
• Strong technical knowledge of Group Disability adjudication, insurance products and case management practices
• Knowledgeable in medical terminology
• Experience in technical training and development of staff
• Completion of post-secondary education in health sciences field helpful:
• Demonstrated ability to work collaboratively in a fast-paced, results oriented, multiple team environment
• Excellent verbal and written communication skills
• Excellent problem solving and analytical skills
• Results oriented with strong decision-making ability
• Bilingualism (English and French) is an asset. If the successful candidate is in Québec, proficiency in both languages will be required to support clients from various provinces outside of Quebec.

When you join our team:

• We'll empower you to learn and grow the career you want.
• We'll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
• As part of our global team, we'll support you in shaping the future you want to see.

This posting supports an ongoing hiring initiative for existing and/or future vacancies.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html .

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [e-mail] .

Referenced Salary Location

Canadá, Columbia Británica -Remoto a tiempo completo

Working Arrangement

Remoto

Salary range is expected to be between

$73,725.00 CAD - $122,875.00 CAD

Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. If you are applying for this role outside of the primary location, please contact [e-mail] for the salary range for your location.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact [e-mail] for more information about U.S.-specific paid time off provisions.

We use data and analytics technologies, such as artificial intelligence (AI), and automated processing tools, to analyze and process the information you provide to us or third parties in the application process. For more information, please refer to our personal information collection statement (https://careers.manulife.com/global/en/talentacquisitionprivacystatement) .