Associate Manager, IT Field Services – VIP & Event Support

Kraft Heinz Company; Toronto; On-site; CAD 84,000 - 105,000; Full time

Job summary

A leading food company in Toronto seeks an Associate Manager for IT Field Services. This onsite role involves supporting executives and events, managing AV equipment, and engagement with IT teams. The ideal candidate has experience in field support and executive assistance. The role offers a competitive salary and holistic wellness benefits.

Benefits

Holistic wellness benefits

DCPP, VRSP, and TFSA options

Business Resource Groups

Responsibilities

• Provide support to VIPs and Admins.
• Support on AV equipment.
• Support on events and town halls.
• Support IT tools/hardware and software.
• Support PCs and mobile devices.
• Engage with IT multidisciplinary teams.
• Handle tickets in the ITSM tool.
• Provide field support.

Skills

Field Support/Service Desk experience

Experience supporting company executives/VIPs

Experience with AV equipment

Experience supporting town hall meetings and VIP events

Experience managing tickets, ITIL, and mobile device management

Job description

Job Description

*** This role is onsite 5 days a week in our Toronto office ***

Here at Kraft Heinz, we grow our people to grow our business, because we believe that great people make great companies. When you join our table, you can expect access to an array of holistic wellness benefits* and perks, DCPP, VRSP, and TFSA, Business Resource Groups (BRGs) to help foster diversity, inclusion and belonging for all employees and an industry-leading total rewards package that emphasizes a high discretionary bonus.

*Benefits begin immediately upon hire.

Get a peek into life here at Kraft Heinz through our Instagram and TikTok channels!

Associate Manager, IT Field Services – VIP & Event Support at a glance...

You will support IT Services for executives and support town halls or other events with executives (VIPs) and enable global meetings and broadcasting to run seamlessly delivering expected communication and interaction to all Kraft Heinz employees.

What\'s on the menu?

• You will provide support to VIPs and Admins
• You will support on AV equipment
• You will support on events, town halls (in or out the Kraft Heinz offices)
• You will support IT tools/hardware and software for all users including VIPs and Admins
• You will support PCs, mobile devices, conference rooms
• You will engage with IT multidisciplinary teams
• You will handle tickets in the Kraft Heinz ITSM tool
• You will provide field support

Recipe for Success - apply now if this sounds like you!

• I have Field Support/Service Desk experience
• I have experience supporting company executives/VIPs
• I have experience with AV equipment and support
• I have experience supporting town hall meetings and VIP events
• I have experience managing tickets, ITIL, and mobile device management

Our Total Rewards philosophy is to provide a meaningful and flexible spectrum of programs that equitably support our diverse workforce and their families and complement Kraft Heinz’ strategy and values.

New Hire Base Salary Range:

$84,000.00 - $105,000.00

Bonus: This position is eligible for a performance-based bonus as provided by the plan terms and governing documents.

The compensation offered will take into account internal equity and may vary depending on the candidate\'s geographic region, job-related knowledge, skills, and experience among other factors

Benefits: Coverage for employees (and their eligible dependents) through affordable access to healthcare, protection, and saving for the future, we offer plans tailored to meet you and your family’s needs. Coverage for benefits will be in accordance with the terms and conditions of the applicable plans and associated governing plan documents.

Wellbeing: We offer events, resources, and learning opportunities that inspire a physical, social, emotional, and financial well-being lifestyle for our employees and their families.

You’ll be able to participate in a variety of benefits and wellbeing programs that may vary by role, country, region, union status, and other employment status factors, for example:

• Physical - Medical, Prescription Drug, Dental, Vision, Screenings/Assessments
• Social - Paid Time Off, Company Holidays, Leave of Absence, Flexible Work Arrangements, Recognition, Training
• Emotional – Employee Family Assistance Program, Wellbeing Programs, Family Support Programs
• Financial - Savings/Pension, Life, Accidental Death & Dismemberment, Disability, Discounted Perks

Location(s)
Toronto

Kraft Heinz is an Equal Opportunity Employer – Underrepresented Ethnic Minority Groups/Women/Veterans/Individuals with Disabilities/Sexual Orientation/Gender Identity and other protected classes.

In order to ensure reasonable accommodation for protected individuals, applicants that require accommodation in the job application process may contact [e-mail] for assistance.