Associate Manager Housing Support

YWCA Toronto; Toronto; On-site; CAD 68,000 - 80,000; Full time

Job summary

A community-focused organization in Toronto is seeking an Associate Manager to supervise staff and maintain a supportive housing environment. The ideal candidate will have a degree in Social Work or a related field and experience working with vulnerable populations. Key tasks include supervising front desk operations, providing crisis intervention, and ensuring compliance with health regulations. This role offers a salary of $68,458 to $79,037 annually, with comprehensive benefits.

Benefits

Comprehensive Medical Coverage

Life Insurance

Registered Pension Plan

20 Vacation Days and paid Holidays

Child Care Benefits

Qualifications

• 3-5 years of experience in a permanent supportive housing environment.
• Knowledge in mental health and women's support programs.
• Demonstrated supervisory experience in a diverse environment.

Responsibilities

• Supervise Front Desk Support Workers to ensure safety.
• Provide crisis prevention and intervention.
• Maintain financial records and prepare reports.

Skills

Crisis intervention

Conflict resolution

Communication skills

Leadership

Community engagement

Education

Undergraduate degree in Social Work, Psychology, or Nursing

Job description

Employment Type

Full-Time, Contract

Work Hours

35 hours per week

Salary

$68,458 to $79,037 annually (M8), plus comprehensive benefits

Location

150 Elizabeth Street, Downtown Toronto

Contract Period

December 8, 2025 to July 3, 2027

Application Deadline

Monday, November 24, 2025

Join Our Team

YWCA Toronto strives to uphold anti‑discrimination practices and anti‑oppression principles to ensure that the rights of all individuals are respected and protected. We work to promote a climate that is welcoming of all women and individuals who identify as trans, intersex, non‑binary, agender, and/or Two‑Spirit. We encourage applications from women and gender diverse people from all races, ethnic origins, religions, abilities and sexual orientations.

The Associate Manager Position

The Associate Manager position supports the Manager of Elm and staff to maintain a safe and inclusive community of tenants in a unique 300‑unit permanent housing complex. The complex includes 85 units designated for women living with serious mental health and addictions issues, 50 units designated for women of Aboriginal origin, and 165 affordable units. As part of the Management Team, you will contribute to the overall development and achievements of the Association consistent with the mission statement and strategic plan.

About YWCA Toronto – YWCA Elm Centre

YWCA Elm Centre includes 300 units of permanent housing for three different resident groups: 165 affordable rental units, 50 units for Indigenous women, gender diverse people and their families and 85 supportive units for women and gender diverse people living with mental health or concurrent mental health and substance use challenges.

Key Responsibilities

• Supervises the Front Desk Support Workers team with a focus on supporting tenants and ensuring safety and security in an integrated community. Facilitates and coordinates the work of all program partners, including Jean Tweed Centre, YWCA Toronto Housing Administration, and Property Services, to ensure that case management, community engagement, and tenant support work together to create a safe and supportive community for all tenants within a health and social engagement framework.
• Provides crisis prevention, intervention and counseling using harm reduction principles for women and children experiencing mental health/substance/abuse issues.
• Coordinates documentation required for legal proceedings in accordance with the Eviction Prevention Procedures and collaborates with Managers to ensure tenants and YWCA Toronto meet their obligations under the Residential Tenancies Act.
• Prepares the budget and reports for the Front Desk Support Worker staff for funders and maintains financial records in accordance with the Ministry of Health and Long‑Term Care and other program funders and policies, procedures and practices of the YWCA Toronto.
• In collaboration with the Manager of Elm Support, ensures that all program facilities conform to the standards set out by funding agreements and government legislation; that staff and tenants adhere to building and fire codes, occupational health and safety and other relevant regulations that affect program safety.

Qualifications

• Undergraduate degree in Social Work, Psychology, Nursing or other relevant discipline with three to five years directly related experience working in a permanent supportive housing environment providing support to women living with experiences of precarious housing, poverty, violence/trauma, and concurrent diagnosis (Cases for Equivalency will be considered).
• In‑depth knowledge of concepts, theories and practices related to a regulated mental‑health or health service delivery field, violence‑against‑women programs and girls and family support initiatives and related management issues working with a diverse client group is essential.
• Excellent conflict resolution, crisis intervention/prevention, counseling and coaching skills and knowledge and understanding of harm reduction approaches as a holistic framework.
• Demonstrated ability to build strong service delivery partnerships, community engagement strategies and foster inter‑program relationships fostering leadership and capacity building strategies in teams.
• Previous work in a diverse, unionized environment is an asset.
• Excellent verbal and written communication skills are essential.
• Demonstrated supervisory experience and leadership skills, including problem solving and time management within a diverse, unionized environment.
• Working knowledge of the Residential Tenancies Act, Landlord and Tenant Board, Housing Services Act, Ontario Human Rights Code, the Mental Health Act and the Child and Family Services Act.

Note

This is a 24‑hour program that requires flexibility in work hours in order to supervise the Front Desk team and respond to program needs. Some evenings and weekends work may be required.

What We Offer

• Comprehensive Medical, Vision, and Dental Coverage
• Life Insurance and Long‑Term Disability Benefit
• Registered Pension Plan: Employer’s contribution of 5.75%
• Time off: Starts with 20 Vacation Days, 1.5 Days Per Month Sick Leave, 12 Paid Holidays, Health Promotional Days and 4 Float Days
• Other Benefits: Child Care Benefits, Maternity/Parental Leave Supplementary Employment Benefits, Educational/Sabbatical Leave, and Financial Assistance for Professional Development

Vaccination Policy

In accordance with YWCA Toronto’s COVID‑19 Vaccination Policy, all YWCA Toronto employees, students and volunteers are strongly encouraged to obtain all COVID‑19 vaccinations and booster doses as recommended by Toronto Public Health.

References and Accommodation

A vulnerable sector police reference check is required by the successful candidate prior to hiring.

YWCA Toronto promotes the principles of anti‑oppression and adheres to the tenets of the Ontario Human Rights Code. We encourage applications from women and gender diverse people of all races, ethnic origins, religions, abilities and sexual orientations.

YWCA Toronto provides accommodation during all parts of the hiring process, upon request, to applicants with disabilities. If contacted, please advise us if you require any accommodation.

While we thank all candidates for their interest, only those selected for an interview will be contacted.

Organizational Context

YWCA Toronto is a Scent‑Sensitive Workplace. This position is not within the Bargaining Unit. Staff are represented by CUPE Local 2189.

Posting Date

November 13, 2025

About YWCA Toronto

YWCA Toronto transforms lives. As the city’s largest multi‑service women’s organization, we help women and gender diverse people escape violence, move out of poverty and access safe, affordable housing.

We work tenaciously to break down barriers that hold women and gender diverse people back from achieving equality.