Associate Manager - Client Services

Infosys; Montreal; On-site; CAD 90,000 - 120,000; Full time

Job summary

A global consulting firm located in Montreal seeks an Associate Manager of Client Services. The ideal candidate will manage client relationships, driving business development opportunities and ensuring delivery commitments. Requires a Bachelor’s degree, over 7 years of experience in account management, and strong project management and leadership skills. Knowledge in the manufacturing industry is preferred. English fluency is mandatory, and the role is a full-time position.

Qualifications

• 7+ years of experience in account management and client relationships.
• Significant business development experience with focus on manufacturing industry.
• Fluent in English; knowledge of additional languages is a plus.

Responsibilities

• Manage client relationships and ensure fulfilling commitments.
• Create and execute account plans for client engagements.
• Lead proposal creation and presentations.

Skills

Sales management

Client relationship management

Leadership

Project management

Communication skills

Education

Bachelor’s degree or foreign equivalent

Job description

Job Description

Infosys is seeking an Associate Manager of Client Services. The Associate Manager–Client Services (AMCS) is responsible for all client interfaces within the assigned account scope. The AMCS works together with their manager (Manager-Client Services/Senior Manager–Client Services) to build an account plan and is responsible for client management based on the account plan. Usually, the AMCS handles a single account or part of a large account, with an indicative annual book of business of up to $10 million.

Location: Montreal, Canada

Role Description

• Client relationship management and business development: manage client relationships, build a portfolio up to $10M, own the opportunity management cycle: Prospect‑Evaluate‑Propose‑Close.
• Client delivery assurance: collaborate with all delivery stakeholders involved to ensure fulfillment of all commitments to the client.
• Account planning and governance: create the account plan including relationships required, opportunities to be pursued, price decisions, etc.

About Infosys Manufacturing

Infosys partners with industrial manufacturers to create an integrated manufacturing ecosystem that reinforces core strengths. We help manufacturing enterprises adopt advanced tools to navigate the complexities of IT‑OT (Operational Technology) integration as well as innovation at a product, process, and business level.

For more information, visit www.infosys.com.

Required Qualifications

• Bachelor’s degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education and 7+ years of experience, with strong sales/relationship management/account management experience.
• Significant business development and project management experience.
• Experience in the Manufacturing industry/vertical is a plus.
• Track record of interacting and building relationships with CXO level client contacts.
• Hands‑on experience with proposal creation and leading proposal presentations.
• Strong leadership, interpersonal, communication and presentation skills.
• Wide variety of IT and business consulting engagement experience.
• Candidates authorized to work for any employer in the United States without employer‑based visa sponsorship are welcome to apply. Infosys is unable to provide immigration sponsorship for this role at this time.

Preferred Qualifications

• Knowledge of industry specific go‑to‑market solutions.
• Good understanding of industry specific business issues and drivers.
• Global Delivery Model experience.
• Experience managing large multi‑location consulting engagement teams.
• Track record as an Account Manager in a rapidly growing client relationship.

Qualifications requises

• Un diplôme de baccalauréat ou un équivalent étranger est requis d’une institution accréditée. Nous considérerons également trois ans d’expérience progressive dans la spécialité à la place de chaque année d’éducation et plus de 7 ans d’expérience, avec une solide expérience en ventes/gestion des relations/gestion de comptes.
• Expérience significative en développement commercial et en gestion de projet.
• Une expérience dans l’industrie/secteur de la fabrication est un atout.
• Antécédents d’interaction et de création de relations avec des contacts clients de niveau CXO.
• Expérience pratique dans la création de propositions et la conduite de présentations de propositions.
• Solides compétences en leadership, interpersonnelles, de communication et de presentation.
• Large variété d’expériences en consultation informatique et commerciale.
• Les candidats autorisés à travailler pour n’importe quel employeur aux États-Unis sans parrainage de visa par un employeur sont invités à postuler. Infosys n’est pas en mesure de fournir un parrainage pour l’immigration pour ce poste à ce moment.

Qualifications préférées

• Connaissance des solutions spécifiques au marché dans l'industrie.
• Bonne compréhension des enjeux et des moteurs spécifiques à l'industrie.
• Expérience du modèle de livraison Mondial.
• Expérience dans la gestion de grandes équipes de consultants réparties sur plusieurs sites.
• Bilan en tant que Responsable de Compte dans une relation client en pleine croissance.

Language Requirement

This job requires English as an additional language.

EEO/About Us

Infosys provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability.

About Us

Infosys is a global leader in next‑generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI‑powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always‑on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.