Associate, Life Service - Advice Centre

RBC; Mississauga; On-site; CAD 30,000 - 60,000; Full time

Job summary

A major bank in Canada is seeking an Associate in their Life Service team to provide insurance assistance over the phone. This role involves responding to client inquiries, managing policy details, and ensuring a positive experience. Candidates should have strong communication skills and the ability to work flexible hours. A total rewards program and competitive pay are part of the offering for successful candidates.

Benefits

Flexible benefits

Work/life balance

Career development programs

Investment and retirement savings plans

Qualifications

• Flexibility to work various shifts.
• Excellent oral and written communication skills.
• Strong attention to detail and problem-solving skills.
• Ability to navigate multiple systems.
• Demonstrated client service skills.
• Ability to work independently and manage time effectively.

Responsibilities

• Answer inbound calls related to policy information.
• Respond to email inquiries from clients and brokers.
• Provide assistance based on client needs.
• Analyze and report policy information accurately.
• Ensure a positive client experience at every interaction.

Skills

Adaptability

Client Centricity

Communication

Digital Literacy

Tools

RBCI software tools

Job description

Job Description

We are currently recruiting for a February 2026 start date. Apply now to increase your chances of being selected.

You are a dynamic individual with a passion for helping people by joining our fast-paced Life Service team at the RBC Insurance Advice Centre. As an Associate, Life Service you will interact with clients over the phone, providing them with insurance answers related to their policy details.

What will you do?

• Effectively answer inbound calls centered on updating, managing, and reporting of policy information to our clients – life and health policy owners and brokers.
• Respond to email inquiries related to their policies by both owners and brokers.
• Provide insurance assistance to clients based on their needs.
• Accurately analyze and report all information in relation to the terms and conditions of the policy in a timely manner.
• Exhibit a consistent, positive client experience with every conversation and resolve client concerns at the first point of contact, demonstrating the ability to connect through discussion and elevate as necessary.
• Demonstrate a solid understanding of the policies and effectively communicate them to clients and brokers.
• Use procedures effectively and seamlessly during calls.

What do you need to succeed?

Must-have

• Flexibility to work a variety of shifts as our Centre is open Monday to Friday 8 am to 8 pm EST, to better help our clients.
• Excellent oral and written communication skills.
• Strong attention to detail and problem resolution skills.
• Ability to navigate between multiple systems.
• Demonstrated skills in providing world-class client service that will come across as professional, warm, and friendly to our clients.
• Ability to work independently in a structured environment, with proven time management, organizational skills.
• Must be able to meet the technological and confidentiality requirements of the role (i.e., private and quiet space, Internet connectivity, etc.).

Nice-to-have

• Knowledge of insurance products & policies (Life and Health).
• Call centre experience.

What’s in it for you?

• A Total Rewards program that includes flexible benefits, work/life balance and career development programs and investment and retirement savings plans.
• Competitive pay and high-earning potential.
• All the tools, training, and team support you need to grow your business and career.
• Flexible work/life balance options.
• RBCI software tools to boost your productivity.

Job Skills

Adaptability, Advice Based Solutions, Client Centricity, Client Discovery, Communication, Curious Mindset, Data Analysis, Digital Literacy.

Additional Job Details

Address: MEADOWVALE BUSINESS PARK, 6880 FINANCIAL DR:MISSISSAUGA

City: Mississauga

Country: Canada

Work hours/week: 37.5

Employment Type: Full time

Platform: INSURANCE

Job Type: Regular

Pay Type: Salaried

Posted Date: 2025-12-08

Application Deadline: 2026-01-03

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above.

Inclusion and Equal Opportunity Employment

At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

Join our Talent Community

Stay in-the-know about great career opportunities at RBC. Sign up and get customized info on our latest jobs, career tips and Recruitment events that matter to you.

Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com.