Associate, L2 Alerts Escalations, GBM Onboarding (GWO)

Scotiabank; Toronto; On-site; CAD 70,000 - 110,000; Full time

Benefits offered by this job

Bonus

Flexible vacation

Benefits from day one

Job summary

Scotiabank is hiring for an Associate, L2 Alerts Escalations, GBM Onboarding (GWO) in Toronto. The role focuses on reviewing Level 2 alerts, KYC onboarding and AML controls to ensure compliant client files and timely resolutions.

You will collaborate with Onboarding, Compliance, AML and business teams globally, escalate high-risk issues, and help drive process improvements within a dynamic GBM environment.

Qualifications

• 3–5 years in financial services with regulatory awareness (KYC/AML, US).
• Bachelor’s degree or equivalent; compliance experience is a plus.
• Occasional work outside standard business hours.
• Ability to operate under pressure with changing priorities.
• Knowledge of QA processes.
• Strong communication, analytical, organizational and planning skills.

Responsibilities

• Review and disposition of L2 Alerts for clients globally, timely and compliant.
• Investigate and resolve L2 Alerts per regulatory and internal policies.
• Research risk events including PEP, Negative News, and Sanctions.
• Partner with Onboarding, Compliance, AML and business teams globally.
• Escalate complex/high-risk issues to appropriate stakeholders.
• Support KYC Requests for Information and other client lifecycle tasks.
• Develop understanding of the bank's regulatory requirements and processes.
• Prepare and report L2 Alert metrics and management information.
• Identify opportunities to improve end-to-end L2 workflows.
• Coordinate with teams to improve operational efficiency.

Skills

Communications

Analytical

Organizational

Project management

Planning skills

Education

Bachelor’s degree in business or related field

Job description

Select how often (in days) to receive an alert:

Title: Associate, L2 Alerts Escalations, GBM Onboarding (GWO)

Requisition ID: 276632
Employee Referral Program – Potential Reward:$2,000.00
We are committed to investing in our employees and helping you continue your career at Scotiabank.

The Role

Manage and assist in the completion of L2 sanctions, PEP and Negative News alerts together with the KYC onboarding teams to ensure accurate KYC files are in place. Escalates AML related issues and concerns to appropriate teams. Calculate metrics on a daily/weekly/monthly basis. Look for and implement opportunities to enhance process/procedures

Is this role right for you? In this role, you will:

• Facilitate the review and disposition of Level 2 (L2) Alerts for clients globally in an efficient, timely, and compliant manner.
• Review, investigate, and resolve L2 Alerts to ensure appropriate actions are taken and alerts are closed in accordance with regulatory requirements and internal policies.
• Conduct research and analysis of potential risk events, including Politically Exposed Persons (PEP), Negative News, Sanctions, and other AML-related alerts.
• Partner with Onboarding, Compliance, AML, and business teams globally to support KYC trigger reviews and ensure timely resolution of client-related matters.
• Escalate complex or high-risk issues to the appropriate stakeholders and support resolution activities through to completion.
• Support the wider Sustainment team, as capacity permits, by assisting with KYC Requests for Information (RFI), Tax Documentation activities, and other client lifecycle management processes to ensure effective team coverage and service delivery.
• Develop and maintain a strong understanding of the Bank's business strategies, regulatory requirements, risk management practices, and operational processes.
• Ensure adherence to all AML, Sanctions, KYC, and related regulatory requirements, policies, and controls.
• Prepare, maintain, and report L2 Alert metrics, management information, and stakeholder reporting.
• Identify opportunities to improve and streamline L2 Alert and name-screening processes by developing an understanding of end-to-end workflows and associated controls.
• Coordinate with multiple teams and stakeholders to support operational efficiency, identify process gaps, and elevate issues where required.
• Contribute to continuous improvement initiatives that enhance operational effectiveness, regulatory

Do you have the skills that will enable you to succeed in this role? – We’d love to work with you if you have:

• Minimum of 3-5 years in financial services and recognized expertise of current and anticipated regulatory frameworks impacting client onboarding in the US – namely, US KYC/AML, Dodd-Frank and FATCA/Tax;
• Minimum Bachelor’s degree in business, related field; compliance or equivalent experience;
• Will require work outside of traditional business hours from time to time.
• Must be able to operate effectively within a stressful environment with changing priorities and tight time frames;
• Knowledge of quality assurance processes;
• Strong communications, analytical, organizational, project/change management, and planning skills; and
• Knowledge of businesses, products, operations, systems, and organization

Working Conditions

• Work in a standard office-based environment; non-standard hours are a common occurrence. The workload is demanding, subject to frequent time pressure with a steady flow of project delivery commitments, both internal and external, which carry specific deadlines. Workload is subject to continual prioritization due to changes of incoming requests from regulators and internal departments.

What’s in it for you?

• Opportunity to engage with various GBM business groups on KYC/AML topics and client outreach activities
• Opportunity to enhance knowledge of GBM’s global product offering, business lines and functional processes, as well as gain exposure to the overall bank
• Opportunity to build strong strategic relationships across broad partner and stakeholder groups within GBM globally and across the bank
• Be a key member of a dynamic and engaged team with strong leadership and focused personal and career development support
• A rewarding career path with diverse opportunities for professional development
• An organization committed to making a difference in our communities – for you and our customers.
• A competitive rewards program including bonus, flexible vacation, personal and sick days, and comprehensive benefits that start on your first day.
• Diversity, Equity, Inclusion & Allyship - We strive to create an inclusive culture where every employee is empowered to reach their fullest potential, respected for who they are, and are embraced through bias-free practices and inclusive values across Scotiabank. We embrace diversity and provide opportunities for all employees to learn, grow & participate through our various Employee Resource Groups (ERGs) that span across diverse gender identities, ethnicity, race, age, ability & veterans.
• Accessibility and Workplace Accommodations - We value the unique skills and experiences every individual brings to the Bank and are committed to creating and maintaining an inclusive and accessible environment for everyone. Scotiabank continues to locate, remove and prevent barriers so that we can build a diverse and inclusive environment while meeting accessibility requirements.

Location(s): Canada : Ontario : Toronto

Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please click here . Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.

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