Associate Insurance Advisor II

The Co-operators Group; Ottawa; Hybrid; CAD 44,000 - 73,000; Full time

Job summary

The Co-operators in Ottawa, Ontario is seeking an Associate Insurance Advisor II for an office-based, regular full-time role focused on sales and service of personal lines (auto, home). This position will require General Insurance licensing and supports development through full training to obtain the license within the required timeframe.

You will work in a collaborative team, provide client-focused coverage recommendations, and contribute to growth goals while ensuring excellent service and

Qualifications

• Entry-level friendly role; full training and dedicated study time to obtain the General Insurance License within the required timeframe.
• General Insurance license is required.
• Meet all provincial licensing requirements for continuing education to obtain and maintain licenses.

Responsibilities

• Sell and service personal lines products to drive growth and profitability.
• Advise on coverages and policies to meet client needs.
• Identify opportunities for additional products/services to benefit clients.
• Complete frontline risk assessment and selection following underwriting guidelines.
• Achieve personal and team goals for client service, sales, quality and productivity.
• Respond to client questions, resolve complaints, and escalate when needed.
• Proactively conduct client reviews on auto and home portfolios.

Skills

Sales and service

Communication

Team player

Problem solving

Education

General Insurance License

Job description

Company: CGIC
Department: District Offices
Employment Type: Regular Full-Time
Work Model: Office-Based
Language: This role operates in English.
Additional Information: This/these role(s) is/are currently vacant

The Opportunity:

We are a leading Canadian financial services co-operative committed to being a catalyst for a sustainable and resilient society and our team is essential to deliver on this strategy. That’s why we prioritize our people, to ensure we provide a strong culture and development opportunities which enables our team to thrive and to live our purpose. The best part is that you will work with people that care passionately about you, our clients and our communities.

The Associate Insurance Advisor II is a key player in the support and development of the agency operation primarily through sales and service. This role utilizes a broad knowledge of The Co-operators insurance products and services including personal lines (auto, home).

How you will create impact:

• Sales, service and profitable growth of personal lines products.
• Advise and recommend coverages and policies that best meet client needs.
• Actively focus on prospecting for all lines of business by identifying and recommending additional products/services that benefit the client.
• Complete front line risk assessment and selection following underwriting guidelines.
• Achieve individual goals for client service, sales, quality and productivity and contribute to the achievement of overall agency sales and growth goals.
• Respond to client questions and concerns, resolve customer complaints and escalate issues appropriately.
• Proactively complete client reviews on the auto and home portfolio

To join our team:

• This is an entry‑level friendly role. Candidates who do not yet hold their General Insurance License are encouraged to apply. Full training and dedicated study time will be provided to help you obtain your General Insurance License within the required timeframe.
• General Insurance license is required.
• Meet all provincial-licensing requirements in accordance with continuing education in order to obtain and maintain all licenses.
• Possess in-depth knowledge of auto and property insurance products and strong underwriting skills.

How you will succeed:

• You influence change and are committed to continuous improvement, in order to exceed client expectations.
• You leverage critical thinking skills to identify problems and proactively propose solutions.
• Your strong communication skills allow you to clearly convey messages.
• You’re an effective team player who shares knowledge to support our peers.

What you need to know:

• You will be subject to a Background check as a condition of employment, in the event you are the successful candidate.

What’s in it for you?

• Training and development opportunities to grow your career.
• Flexible work options and paid time off to support your personal and family needs.
• A holistic approach to your well-being, with physical and mental health programs and a supportive workplace culture.
• Paid volunteer days to give back to your community.
• In addition to our competitive salary and incentive programs, eligible employees also benefit from a comprehensive total rewards package including group retirement savings plans, pension and benefits (e.g., health and wellness, dental, disability and life coverage), mental health support and an employee assistance program.

Expected salary range $43,550 - $72,583

The salary amount for the successful candidate is determined by Co-operators in its discretion and will vary depending on several criteria including but not limited to: local market conditions, geography and relevant job-related factors such as knowledge, skills, qualification, experience and education.

Employees may also have the opportunity to participate in incentive programs and earn additional compensation tied to individual and/or business performance, or other business metrics.