Associate, Individual Giving

tso.ca; Toronto; Hybrid; CAD 55,000 - 60,000; Full time

Benefits offered by this job

Telus Health Employee Family Assist. (

Company paid pension contributions

3 weeks vacation prorated first year

Complimentary tickets to TSO concerts

Hybrid work environment

Job summary

The Toronto Symphony Orchestra is seeking an Associate, Individual Giving to support fundraising campaigns, website content, and data dashboards. You will work across three areas—campaign support, website/content, and data/dashboards—helping bringing annual giving programs to life.

The role requires 3+ years in nonprofit fundraising, strong organizational skills, and comfort with donor communications. You’ll coordinate with designers, manage assets, and assist at donor events, with a hybrid work

Qualifications

• Post-secondary education in marketing, fundraising, communications, or an equivalent combination.
• Minimum 3 years of nonprofit fundraising, marketing, or communications experience.
• Experience developing creative briefs and collaborating with designers and copywriters.
• Experience producing print and/or digital materials; familiarity with design tools (Adobe Creative Suite, Canva).
• Strong organizational and analytical skills with multi-deadline management.
• Experience with data extraction, analysis, and reporting; familiarity with donor databases/CRM systems.
• Strong donor-centric customer-service orientation.
• Interest in arts, flexibility for evenings/weekends.
• Commitment to ethical fundraising and donor confidentiality.

Responsibilities

• Support execution of Individual Giving campaigns by developing briefs and trafficking assets.
• Assist with campaign workback schedules and QA for copy and creative.
• Maintain and update website content and digital collateral; produce the digital newsletter.
• Support season editorial calendar with donor stories and evergreen content.
• Design and produce in-hall donor materials.
• Maintain internal dashboards and reporting views; support email reporting.
• Support benefits fulfillment and donor events; provide on-site support at events.

Skills

Campaign coordination

Content production

Data analysis

Website content management

Stakeholder coordination

Education

Post-secondary education in marketing/fundraising/communications

Tools

CRM systems (Tessitura, Raiser’s Edge, Salesforce, Blackbaud)

Job description

Associate, Individual Giving

Permanent, Full-Time

Reports to: Director, Individual Giving

Status: Permanent Full-Time

Are you the person who keeps a dozen moving pieces on track without dropping a single deadline — who can turn a campaign brief into flawless creative, a spreadsheet into a clear dashboard, and a stewardship event into a seamless donor experience?

Join us as Associate, Individual Giving — the production, content, and systems engine behind the TSO's Friends, Impresarios Club, and Maestro's Club fundraising programs.

The Role

The Associate, Individual Giving provides dedicated production, coordination, and systems support to the Individual Giving team and the Director, Individual Giving. Working across three areas — fundraising campaign support, website and editorial content, and data/dashboards/systems — you'll help bring the TSO's annual giving campaigns and donor communications to life, from creative brief to final asset. You'll also support the broader Individual Giving team's donor stewardship needs, including in-hall donor materials, stewardship event collateral, and benefits fulfillment across the Friends, Impresarios Club, and Maestro's Club programs.

About the TSO

For more than a century, the Toronto Symphony Orchestra (TSO) has been a cornerstone of Canadian culture, steadfast in its commitment to musical excellence and to the vibrant communities we serve. Through acclaimed concerts, recordings, and tours, the TSO enriches audiences while reflecting the diversity of Toronto—one of the world’s most multicultural cities. Music Director Gustavo Gimeno brings artistic vision and a sense of adventure to the 93-musician orchestra. Engaging audiences of all ages, the TSO leads a myriad of education, health‑and‑well‑being, and community‑access programs, including the tuition‑free Toronto Symphony Youth Orchestra, cultivating the next generation of Canadian artists.

What You’ll Do

• Support execution of Individual Giving fundraising campaigns — including Holiday, End of Season, and acquisition campaigns — by developing creative briefs, directing graphic designers and copywriters, and trafficking assets through internal review and approval.
• Assist with campaign workback schedules and quality assurance for copy and creative, and support telemarketing and direct mail coordination and vendor liaison as needed.
• Maintain and update website content, giving‑level pages, and digital collateral, and produce and design the Individual Giving digital newsletter.
• Support the season editorial calendar — donor testimonials and stories, Noteworthy features, and the evergreen content library — in partnership with Marketing.
• Design and produce in‑hall donor materials, including donor lounge collateral, concert program book recognition pages, and others.
• Maintain Internal Individual Giving dashboards and reporting views, support campaign tracking, list pulls, and segmentation, and support email reporting through GA4 dashboard and WordFly.
• Support benefits fulfillment, donor recognition, and stewardship event materials for Individual Giving donors, and provide on‑site support at donor events and concert duty as a Development team representative.

What You’ll Bring

• Post‑secondary education in marketing, fundraising, communications, or a related field, or an equivalent combination of education and experience.
• Minimum 3 years of experience in a nonprofit, fundraising, marketing, or communications role, including direct marketing planning and execution (e.g., direct mail, email, social media, landing page, etc).
• Experience developing creative briefs and collaborating with graphic designers and copywriters to produce fundraising materials.
• Experience producing print and/or digital materials; familiarity with design tools (Adobe Creative Suite, Canva) is an asset.
• Strong organizational and analytical skills, with the ability to manage multiple concurrent deadlines in a fast‑paced, results‑oriented environment.
• Experience with data extraction, analysis, and reporting; familiarity with donor databases/CRM systems (e.g., Tessitura, Raiser’s Edge, Salesforce, Blackbaud) is an asset.
• Strong customer‑service orientation, with the tact, diplomacy, sensitivity, and discretion required to engage donors of high capacity and influence.
• Interest in and knowledge of the arts, particularly classical music, is an asset; flexibility to work occasional evenings and/or weekends during the September–June concert season.
• Commitment to ethical fundraising practices and donor confidentiality.

Why the TSO

Be part of the team that turns fundraising strategy into the campaigns, content, and systems donors actually see and feel. You’ll build skills across creative production, digital marketing and reporting & analytics in a collaborative Development team, with real ownership over critical Individual Giving projects.

Compensation & Benefits

Salary range: $55,000–$60,000 CAD (commensurate with experience).

Benefits: 100% company paid benefits including Telus‑Health Employee Family Assistance program (provided after successful completion of the first three (3) months of employment); Company paid pension contributions provided after the completion of one year of employment; 3 weeks vacation prorated during the first year, complimentary tickets to TSO concerts and a hybrid work environment.

Our Commitment

The TSO is committed to building a workforce that reflects the diversity of the City of Toronto and encourages applications from all qualified individuals. We are also committed to providing accommodations throughout the recruitment process; if you require accommodation, we will work with you to meet your needs.

Work Environment / Physical Demands

This role involves sustained computer‑based work, including design and production software and data entry, requiring prolonged focus and attention to detail. The position operates in a hybrid work environment, with in‑office attendance required periodically to support production and physical mailings. Occasional evening and/or weekend work is required during the September–June concert season, primarily for donor events and concert duty at Roy Thomson Hall, which involves periodic light physical activity (standing, walking, materials set‑up/tear‑down).