Associate Director, Student Success Programs

University of Toronto; Toronto; On-site; CAD 97,000 - 125,000; Full time

Job summary

A prestigious educational institution in Toronto is seeking an Associate Director for Student Success Programs. The role includes overseeing the development and delivery of programs that enhance the undergraduate academic experience. Candidates should have experience in program evaluation, supervisory roles, and a commitment to equity and inclusion. This is a full-time position with a competitive salary.

Qualifications

• Minimum five years of experience in student success programs for undergraduates.
• At least three years of supervisory experience in a unionized environment.
• Expertise in curriculum design and learning outcomes.

Responsibilities

• Oversee program delivery and operational needs.
• Analyze and recommend enhancements to existing programs.
• Develop and assess benchmarks for student success.

Skills

Strategic enrollment management

Program planning and evaluation

Relationship-building

Equity, diversity, and inclusion initiatives

Communication skills

Education

Bachelor's Degree

Master's degree (preferred)

Job description

Date Posted: 07/24/2025
Req ID: 44338
Faculty/Division: Faculty of Arts & Science
Department: Faculty Registrar
Campus:St. George (Downtown Toronto)
Position Number: 00043449

Description:

About us:

The Faculty of Arts & Science (A&S) is the heart of Canada’s leading university and one of the most comprehensive and diverse academic divisions in the world. The strength of Arts & Science derives from our combined teaching and research excellence in the humanities, sciences and social sciences across 29 departments, seven colleges and 46 interdisciplinary centres, institutes and programs.

We can only realize our mission with the dedication and excellence of engaged staff and faculty. The diversity of opportunities and perspectives within the Faculty reflect the local and global landscape and the need for curiosity, innovative thinking and collaboration. At Arts & Science, we take pride in ourlegacy of innovation and discovery that has changed the way we think about the world.


Your opportunity:

The Office of the Faculty Registrar (OFR) works closely with departments and colleges at the University of Toronto, concerning virtually all matters relating to Arts and Science students. Our department members are dedicated to aid all students to the greatest extent, to make their university experience as smooth and seamless as possible. We coordinate registration and enrolment, student records, student success programming, recruitment and admission, prospective student advising, transfer credit, petitions, final examinations, and graduation.

Under the general direction of the Associate Faculty Registrar & Director, Student Affairs, the Associate Director, Student Success Programs provides strategic direction and leadership to a team responsible for the development, delivery, and assessment of programs and initiatives that enhance the undergraduate academic experience. Core responsibilities include annual operational planning, researching and recommending program enhancements, preparing operational program budgets and reports, and coordinating the hiring and training of staff. A key responsibility for this role will be to lead the development of program learning outcomes and assessment plans that evaluate student learning and support a data-driven approach to program planning and delivery.

Working closely with the Director, the Associate Director, will support defining strategic priorities and work plans, leveraging strategic enrollment management principles and intersectional frameworks to design and deliver programs and initiatives that are inclusive, accessible, and culturally responsive.

The Associate Director will also collaborate with partners at the OFR, the A&S Dean’s Offices, colleges, academic units, and other U of T divisions to coordinate, assist with, and advance student success projects and initiatives in alignment with OFR and A&S strategic priorities. The incumbent will thrive in a complex, dynamic environment that requires a high degree of interpersonal skills and a willingness to work cooperatively.

Your responsibilities will include:

• Overseeing day-to-day operational needs and service delivery requirements of programs
• Analyzing and recommending enhancements to student success programs
• Assessing and determining benchmarks and metrics for student success programming activities
• Building and strengthening relationships with stakeholders and partners of strategic importance
• Producing complex statistical and/or financial reports
• Planning and implementing components of registrarial projects
• Directing the activities of a group of staff-appointed employees all performing a similar function
• Training and coaching student life staff and student leaders

Essential Qualifications:

• Bachelor's Degree or acceptable combination of equivalent experience.
• Minimum five years of recent and related experience in designing, delivering, and assessing student success programs for undergraduate students, preferablyat the University of Toronto.
• Of these five years, minimum three years of experience supervising staff including previous responsibilities for mentoring, coaching, resolving issues, applying and implementing processes, and training staff, preferably in a unionized environment.
• Demonstrated expertise in advanced program planning and evaluation including designing curriculum and learning outcomes.
• Demonstrated ability to research and utilize student development theory and strategic enrollment management practices to inform student-centered initiatives.
• Experience working on collaborative initiatives and events with multiple partners.
• Experience utilizing effective data visualization techniques in reports and presentations.
• Proven track record of working on equity, diversity, and inclusion initiatives, either in higher education or another relevant sector.
• Demonstrated exceptional relationship-building to effectively facilitate partnerships with constituents from a variety of institutional areas.
• Excellent project and program managements skill, accuracy and attention to detail, and ability to problem solve with a proactive solutions focus.
• Strong communication skills (both written and verbal) with the ability to communicate to a diverse audience through various mediums.

Assets (Nonessential):

• Master's degree in student development, adult education, higher education or another related field.
• Knowledge of programs, policies, procedures, and organizational structures in the Faculty of Arts & Science.

To be successful in this role you will be:

• Approachable
• Communicator
• Motivated self-learner
• Resourceful
• Self-directed
• Team player

Closing Date: 08/05/2025, 11:59PM ET
Employee Group: USW
Appointment Type: Budget - Continuing
Schedule: Full-Time
Pay Scale Group & Hiring Zone:
USW Pay Band 15 -- $97,348. with an annual step progression to a maximum of $124,491. Pay scale and job class assignment is subject to determination pursuant to the Job Evaluation/Pay Equity Maintenance Protocol.
Job Category: Student Services

Lived Experience Statement
Candidates who are members of Indigenous, Black, racialized and 2SLGBTQ+ communities, persons with disabilities, and other equity deserving groups are encouraged to apply, and their lived experience shall be taken into consideration as applicable to the posted position.