Associate Director Quality Management

Lifelancer Ltd; Kirkland; Hybrid; CAD 120,000 - 180,000; Full time

Job summary

Lifelancer Ltd in Kirkland, Quebec, Canada, is seeking an Associate Director of Quality Management to lead a Regional Clinical Compliance team supporting country- and site-level oversight. This role combines people leadership with strategic accountability to ensure risk-based compliance activities are executed with excellence in a remote working model.

You will drive continuous improvement, monitor KPIs, and collaborate with Global Clinical Compliance and Quality Assurance to align local

Qualifications

• Bachelor’s degree in a scientific/healthcare field with 8+ years in clinical operations and 6+ years in GCP compliance.
• Proven people leadership experience across multi-country teams.
• Deep knowledge of ICH-GCP, SOPs, and regulatory requirements.

Responsibilities

• Lead the RCC country compliance managers team across multiple countries.
• Oversee inspections, audits and CAPA processes.
• Drive standardization of processes and cross-functional partnerships.

Skills

GCP compliance

People management

Clinical operations

Regulatory knowledge

Quality assurance

Analytical skills

Communication

Education

Bachelor's degree in scientific/healthcare field

Job description

Job Title: Associate Director Quality Management

Job Location: Kirkland, Quebec, Canada

Job Location Type: Remote

Job Contract Type: Full-time

Job Seniority Level: General

General Description: The Regional Clinical Compliance Lead is responsible for leading, developing, and managing a team of Clinical Compliance professionals supporting country- and site-level oversight. This role combines people leadership with operational and strategic accountability to ensure consistent, high-quality execution of risk-based compliance activities. This role plays a critical role in building team capability, driving performance, and ensuring alignment with global compliance strategies while fostering a culture of quality, accountability, and continuous improvement.

Essential Functions

• Serve as the primary point of contact for the RCC country compliance managers team regarding:
• GCP requirements
• Company and study-specific procedures
• General compliance-related queries
• Provide expert guidance and interpretation of regulations and internal standards to ensure consistent and compliant practices.
• Oversee preparation, execution, and follow-up activities for inspections
• Provide leadership support during high-impact audits and inspections.
• Ensure consistent application of lessons learned across the team.

Operational Oversight & Execution Excellence

• Ensure consistent and high-quality execution of risk-based compliance activities across countries and studies.
• Monitor key performance indicators (KPIs), quality metrics, and compliance trends across the team- Identify systemic risks, recurring issues, and areas for improvement.
• Ensure timely escalation to Head RCC EMEA and effective resolution of critical compliance issues.
• Drive accountability for CAPA quality and effectiveness.
• Provide oversight and quality review of:
• Remote Compliance Activities
• Risk identification and mitigation strategies
• Site-level compliance assessments
• Drive standardization and harmonization of processes across the team.

Resource & Capacity Management

• Manage and oversee the budget, resource allocation and workload balancing across the team based on study portfolio and risk profile.
• Ensure appropriate resourcing for high-risk studies, sites, and compliance activities.
• Partner with senior leadership on workforce planning and capability needs.

Strategic Alignment & Cross-Functional Partnership

• Translate global compliance strategies into clear team-level objectives and actions.
• Ensure alignment between local execution and global expectations by partnering with:
• RCC Inspection and Audit Lead
• RCC Process Excellence and Risk Surveillance
• Global Clinical Compliance
• Clinical Operations leadership
• Quality Assurance teams
• Represent the function in governance forums and cross-functional discussions.

Core Competencies, Knowledge and Skill Requirements:

• Understanding of clinical trial processes with a thorough knowledge of ICH-GCP and associated regulatory guidelines
• Analytical and problem-solving skills
• High attention to detail and quality orientation
• Excellent communication and stakeholder management skills

Communication & Interpersonal Skills:

• Excellent English written and verbal communication and interpersonal skills
• Excellent organizational skills and ability to prioritize and multi-task
• Ability to work independently in multi-cultural setting and effectively handle multiple priorities in a fast-paced environment

Supervisory Responsibilities:

• Lead, coach, and develop a team of Regional Clinical Compliance professionals across multiple countries.
• Set clear performance expectations and conduct regular performance reviews (goal setting, mid-year, year-end).
• Build organizational capability by identifying skill gaps and implementing targeted development plans.
• Foster a culture of quality, accountability, continuous improvement, and psychological safety.
• Drive talent management, including succession planning and retention of key talent.
• Promote an inclusive, collaborative, and high-performing team environment aligned with company values.
• Encourage feedback, innovation, and continuous learning.
• Model ethical behavior and reinforce a compliance mindset across the team.

Qualifications

• Bachelor's degree (BS/BA or equivalent) or higher in a scientific, medical or healthcare discipline* with minimum of 8 years of progressive experience in clinical operations roles plus minimum 6 years' experience in a GCP compliance or equivalent role (i.e. quality) including people management experience (minimum 4 years).
• Experience in oncology global trials is preferred.
• Requires deep knowledge of one or more related job areas typically obtained through advanced education combined with experience.
• Sound working knowledge of relevant terminology, International Conference on Harmonization (ICH), Good Clinical Practice (GCP), Standard Operating Procedures (SOPs), applicable regulatory requirements, quality