Associate Director, Loan Administration, Debt Services

MUFG Investor Services; Halifax; On-site; CAD 100,000 - 130,000; Full time

Job summary

A global financial services company in Halifax seeks an Associate Director to lead an operations team in Loan Administration. The role involves ensuring service level agreements are met, managing client relationships, and overseeing daily operations. Candidates should have demonstrable experience in fund administration, loan operations documentation, and supervisory skills. This full-time position does not allow for remote work.

Benefits

Hybrid working model

Learning & development opportunities

Qualifications

• Demonstrable experience in fund administration or relevant financial services in private credit.
• Strong technical knowledge of loan operations documentation and accounting practices.
• Experience in a supervisory role is essential.

Responsibilities

• Lead daily operations to ensure SLAs are met efficiently.
• Manage client relationships and serve as a point of escalation.
• Support operational efficiency and team success through effective leadership.

Skills

Loan operations documentation

Fund administration experience

Client relationship management

Sentry Debt Administration platform

Presentation skills

Job description

The Debt Services department within MUFG Investor Services supports internal and external clients for all their Loan Administration needs. The department focuses on the Debt Asset class and caters for all the set up maintenance and activity associated for all Debt instruments.

The Associate Director is a leader responsible for managing the performance of an operations team and maintaining strong client relationships. This role oversees daily operations to ensure service level agreements are met and quality standards are upheld.

Reporting directly to the Director Nexus Debt Services the Associate Director plays a key role in supporting operational efficiency and team success.

• Lead daily operations to ensure SLAs are met in an efficient manner.
• Perform reviews on setups and credit agreements or any other deliverables for the operations team.
• Lead client relationships and be a point of escalation.
• Fulfil or review ad hoc client requests.
• Participate in new service development and support new service rollouts.
• Participate in and manage projects to enhance the overall service offering.
• Support client escalations from the operations team and navigate to a resolution.
• Involve in communications with external parties support current clients on regular calls and represent our brand.

Qualifications

• Demonstrable experience in fund administration or relevant financial services in private credit.
• Strong technical knowledge and experience of loan operations documentation and accounting practices.
• Knowledge and experience of using Sentry as a Debt Administration platform is preferable but not essential.
• Demonstrable experience in a supervisory role.
• Working level of internal and external presentation skills.

Additional Information

Take a look at our careers site and you'll find everything you’d expect from a career with the fastest-growing business at one of the world's largest financial groups. Now take another look. Because it's how we defy expectations that really defines us. You'll feel that difference in all kinds of ways. Our vibrant culture. Connected team. Love of innovation laser client focus and next-level learning & development. Oh and we really walk the talk when it comes to hybrid working.

So why settle for the ordinary? Apply now for a brilliantly different career.

We thank all candidates for applying; however only those proceeding to the interview stage will be contacted.

MUFG is an equal opportunity employer.

Remote Work : No

Employment Type : Full-time

Key Skills

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