Associate, Delivery

Element Fleet Management; Mississauga; On-site; CAD 51,000 - 72,000; Full time

Job summary

A leading fleet management company is seeking an Associate Delivery to ensure outstanding service and drive revenue by managing vehicle deliveries. Candidates should possess 1-3 years of client-facing business experience and proficiency in tools like Salesforce and Microsoft Suite. The role offers a competitive salary range of $51,800-$71,200 annually, along with comprehensive health benefits and a culture of innovation.

Benefits

Comprehensive health benefits

Paid time-off programs

Qualifications

• 1–3 years business experience required, preferably with client or vendor interaction.
• Experience with Microsoft Suite including Word, Excel, PowerPoint and Outlook.
• Experience utilizing Salesforce preferred.

Responsibilities

• Call/email dealers on orders for delivery status and respond to client inquiries.
• Obtain and record status on vehicle delivery orders working in Salesforce.
• Resolve issues delaying invoice receipt or vehicle delivery.

Skills

Client service orientation

Critical decision-making

Data maintenance

Collaboration

Education

2–4 year College/University degree preferred

Tools

Microsoft Suite

Salesforce Service Cloud

Job description

Get started on an exciting career at Element!

Element employees make a difference in the lives of others every day. We are re‑defining the fleet management industry to be people first, then business – delivering on our promise of a superior client experience. This takes hard work and innovation, and we need more like‑minded people on our team.

About the Role

We’re looking for a client service‑oriented individual to join our team as an Associate Delivery. In this role, you will be responsible for working with Element’s network of Courtesy Delivery Dealers to answer questions and resolve issues around new fleet vehicle deliveries. You will obtain status on delivery of new vehicles and obtain delivery dates to drive revenue. This position is there to provide an outstanding level of service to our customers and drive revenue for Element by getting units delivered and activated. The successful candidate will be held to individual metrics related to Service Cloud and team metrics based on the Delivery Cycle time of a fleet unit from when it lands at the dealership to being put in the hands of the client.

What You’ll Do

• Vendor and client contact: calling and/or emailing dealers on factory orders asking for delivery status, responding to calls from dealers in a contact center environment for factory orders, responding to dealer inquiries, resolving any problems dealers have with delivery.

• Data maintenance: obtain and record status on new factory vehicle delivery orders, working in Salesforce Service Cloud, resolving cases and addressing client/dealer partner concerns.

• Troubleshooting: taking appropriate action to resolve issues delaying the receipt of invoices or delivery of vehicles, managing and resolving issues related to damaged vehicle titles and licenses.

• Collaboration: interacting with cross‑functional teams as necessary to research and resolve issues.

Basic Qualifications

• 1–3 years business experience required, with direct client or vendor interaction preferred.

• Must be able to make critical decisions when there are obstacles hindering vehicle delivery or client experience.

• Experience with Microsoft Suite including Word, Excel, PowerPoint and Outlook.

Preferred Qualifications

• Education: 2–4 year College/University degree preferred.

• Business experience required, with direct client or vendor interaction preferred.

• Experience working within financial services, automotive, or fleet industry preferred.

• Experience utilizing Salesforce preferred.

The base salary range for this position is $51,800-$71,200 annually. Actual compensation within this range will be dependent upon the individual’s knowledge, skills, experience, equity with other team members, and alignment with market data. Please note that the disclosed salary range is solely for candidates hired to perform work within this geographic location. Candidates hired to work in other locations will be subject to the pay range associated with that location.

What’s in it for You

• A culture of innovation, empowerment, decision‑making, and accountability.
• Comprehensive health and welfare benefits that serve the needs of you and your family and foster a culture of wellness (for qualified roles).
• Additional benefits and amenities, including paid time‑off programs (vacation, sick leave, and holidays) (for qualified roles).

Applicants will be required to undergo a background check only if and after a conditional offer of employment has been extended.

Element Fleet Management and its wholly owned subsidiaries are an equal opportunity employer committed to diversity, equity, inclusion, and belonging. We are pleased to consider all qualified applicants for employment without regard to race, color, religion, genetic information, sex, gender identity, sexual orientation, age, marital status, family status, ancestry, national origin, citizenship, physical or mental disability, veteran status, military obligations or any other characteristic protected by federal, state and local laws. Disability‑related accommodations during the application and interview process are available upon request. Should you require an accommodation with our hiring process, please send an email to [e-mail] or call [phone].