Associate CS Manager for Government Platform Onboarding

mdf commerce; Remote; CAD 70,000 - 90,000; Full time

Job summary

A leading technology company is seeking a Customer Success Manager in Ottawa to build strong client relationships and ensure success on our platform. You will be responsible for onboarding clients, conducting business reviews, and collaborating cross-functionally. The ideal candidate has at least 3 years of experience in Customer Success and excellent organizational skills. This role offers flexibility, competitive benefits, and opportunities for growth within our dynamic team.

Benefits

Flexible work schedule

Work from home

Competitive benefits

Flexible paid vacation

Closed office during the holidays

Qualifications

• 3+ years of experience in Customer Success or Strategic Account Management.
• Ability to manage a book of business and drive client outcomes.
• Experience onboarding multiple clients simultaneously.

Responsibilities

• Serve as primary point of contact for your clients, driving customer success.
• Collaborate with technical teams to translate customer feedback.
• Conduct regular business reviews to align client goals.

Skills

Customer-centric

Time-management

Collaboration

Problem-solving

Attention to detail

Education

Bachelor’s degree or equivalent practical experience

Tools

Word

PowerPoint

Excel

Job description

A leading technology company is seeking a Customer Success Manager in Ottawa to build strong client relationships and ensure success on our platform. You will be responsible for onboarding clients, conducting business reviews, and collaborating cross-functionally. The ideal candidate has at least 3 years of experience in Customer Success and excellent organizational skills. This role offers flexibility, competitive benefits, and opportunities for growth within our dynamic team.