Associate, Audit & Control (Cash Office)

Holt, Renfrew & Co.; Toronto; On-site; CAD 25,000 - 33,000; Full time

Benefits offered by this job

Health & dental benefits

Employee discount

Tuition assistance

Continuous learning & development

Job summary

Holt Renfrew seeks an Associate, Audit & Control to support the Cash Office with switchboard, AP and daily cash balancing. You will handle inquiries, process banking reconciliations, petty cash, and assist with audits in a vibrant Toronto store.

Ideal candidates bring 2–3 years in a similar environment, solid MS Office skills, and meticulous attention to detail. This role emphasizes compliance with privacy regulations and cyber security standards.

Qualifications

• High School diploma or equivalent.
• 2–3 years of experience in a similar environment; retail preferred.
• Intermediate knowledge of Microsoft Office including Excel, PowerPoint and Word.
• Attention to detail, organizational skills, and clear written and verbal communication.

Responsibilities

• Answer inbound customer calls according to company standards.
• Accurately route calls to recipients or deliver messages promptly.
• Maintain the location's phone directory and contact lists.
• Oversee repairs of technical systems (POS, etc.).
• Provide financial support through banking reconciliation, invoice coding, petty cash management and chargeback investigations.
• Manage Customer’s Own Goods and non-merchandise tracking.
• Ensure general office practices, neatness, and loss prevention.
• Perform department auditing of company policies and procedures.
• Support and follow up on audits to ensure compliance.
• Comply with privacy policies, regulations and cyber security measures.

Skills

Retail experience

MS Office proficiency

Attention to detail

Communication skills

Education

High School diploma or equivalent

Tools

Microsoft Office (Excel, PowerPoint, Word)

Job description

## Associate, Audit & Control (Cash Office)Apply: 50 Bloor Street W, Toronto, ON: Full time: Posted Yesterday: End Date: November 25, 2026 (26 days left to apply): R2000726042Holt Renfrew offers you an inspiring, fashion-driven environment with opportunities to learn and grow. From our incredible partnerships with iconic luxury brands, to our commitments to corporate social responsibility, you will be inspired every day.A job at Holt Renfrew offers a competitive total compensation, a generous employee discount, pension, and health & dental benefits, tuition assistance, and continuous learning and development.**Associate, Audit & Control**The **Associate, Audit & Control** provides the switchboard, general office, accounts payable and daily balancing functions within the Cash Office. They also execute the internal services provided to the store including general and procedural inquiries, and employee parcel and bag check.**Specific responsibilities include (but are not limited to) the following:*** Ensure inbound customer calls are answered following company standards* Accurately route calls to recipients or deliver messages in a timely fashion* Maintain phone directory for location* Oversee repairs of technical systems (POS, etc.)* Provide financial support through banking reconciliation, invoice coding, petty cash management, chargeback investigations* Manage Customer’s Own Goods, and other No Inventory Value/No Charge tracking* Ensure general office practices maintained and a neat and tidy workplace to mitigate loss* Perform department auditing of company policies and procedures* Provide support and follow up on audits to ensure compliance* Perform other duties, as assigned* Ensure compliance with privacy policies, regulations, and cyber security measures.**The ideal candidate:*** High School diploma or equivalent* 2-3 years of previous work experience in a similar environment; retail preferred* Intermediate knowledge of Microsoft Office including Excel, PowerPoint and Word* A proven track record of strong attention to detail, exceptional organizational skills, and excellent written and verbal communication**The measures of success:*** Contribution to financial objectives* Individual objectives linked to the achievement of department goals* Feedback from internal and external clients **Préposé(e), Vérification et Contrôle**Le(la) **préposé(e), Vérification et Contrôle** opère le standard téléphonique, les services administratifs, les comptes fournisseurs et les fonctions d’établissement de bilan au sein de la Caisse centrale. Le(la) titulaire de ce poste est également responsable des services internes fournis au magasin, dont les demandes générales et procédurales ainsi que la consigne de paquets et la vérification des sacs des employés.**Les responsabilités spécifiques comprennent ce qui suit, sans toutefois s’y limiter:*** S’assure de répondre aux appels entrants des clients selon les normes de l’entreprise* Redirige adéquatement les appels aux récipiendaires ou livre les messages en temps opportun* Tient à jour le répertoire téléphonique de l’emplacement* Supervise les réparations des systèmes techniques (PDV et autres)* Offre du soutien financier par le biais de rapprochement bancaire, de codage de facture, de gestion de la petite caisse, d’enquêtes sur les rétrofacturations* Gère les marchandises appartenant aux clients et fait le suivi des autres relevés non marchandise/de libre circulation* S’assure de respecter les pratiques de travail administratives et de maintenir un lieu de travail propre et ordonné afin de limiter les pertes* Effectue la vérification des politiques et procédures de l’entreprise par rayon/service* Fournit du soutien et du suivi pour les vérifications afin d’assurer la conformité* Se conforme à toutes les politiques et exigences de santé-sécurité* Effectue les autres tâches qui lui sont assignees* Assurer le respect en matière de protection de la vie privée, des réglementations et des mesures de cybersécurité.**Le(la) candidat(e) idéale) possède :*** Diplôme d’études secondaires ou l’équivalent* De 2 à 3 ans d’expérience préalable dans un poste similaire* Connaissances intermédiaires de Microsoft Office, incluant Excel, PowerPoint et Word* Attention minutieuse aux détails éprouvée, exceptionnelles compétences organisationnelles et excellentes aptitudes en communication écrite et verbale* Parfaitement bilingue en français et en anglais**L’évaluation du succès :*** Contribution aux objectifs financiers* Objectifs individuels liés à la réalisation des objectifs du service* Rétroactions des clients internes et externes*Holt Renfrew is an equal opportunity employer committed to fostering a diverse and inclusive workplace. Our future success depends on the perspectives and contributions of all our employees -- their diverse backgrounds, abilities and experiences make our business stronger. If you are contacted for a job opportunity and require accommodation, please email [e-mail] and let us know so we can ensure you have an accessible candidate experience throughout the recruitment process. All requests are confidential and used only to meet candidate needs.*Hiring Range / Échelle salariale à l’embauche :$17.95 - $24.00 / 17,95$ - 24,00$ (per hour / de l’heure)Final compensation for this position will be determined based on the candidate's unique skills, expertise, individual qualifications, and assessed contributions to the role following the completion of the interview process. The range stated is the starting range for this position. Offers may vary with experience, qualifications, performance, and local market conditions. We strive to offer competitive compensation that aligns with a candidate's contributions to our team, along with a comprehensive benefits package, enticing perks, pension matching, incentives, and our coveted employee discount. / La rémunération finale pour ce poste sera déterminée sur la base des compétences uniques du candidat, de son expertise, de ses qualifications individuelles et de l'évaluation de sa contribution au poste à l'issue de la procédure d'entrevue. La fourchette indiquée est la fourchette de départ pour ce poste. Les offres peuvent varier en fonction de l’expérience, des qualifications, du rendement et des conditions du marché local. Nous nous efforçons d'offrir une rémunération compétitive qui corresponde à la contribution du candidat à notre équipe, ainsi qu'un ensemble complet de garanties, d'avantages attrayants, de cotisations de retraite assorties par l'employeur, de primes d'encouragement et notre très convoitée remise d'employé.