Associate – Application Engineering Team

KEYENCE; Mississauga; On-site; CAD 60,000 - 80,000; Full time

Job summary

A leading industrial automation firm in Mississauga seeks a Technical Support Specialist to provide pre-sales and post-sales support for their products. The successful candidate will apply technical knowledge, conduct application testing, and create training materials. Strong communications skills and a degree in engineering are required. This role offers competitive compensation, health coverage, and a supportive work environment.

Benefits

Competitive compensation

2-week vacation + 8 paid personal days

Fully Paid Travel Expenses

Qualifications

• Strong communication skills, including active listening.
• Ability to log information in a CRM and maintain detailed records.
• Experience in customer service and support in a technical environment.

Responsibilities

• Provide technical support for customers and sales team.
• Conduct testing based on customer requirements.
• Create training materials and conduct product training.

Skills

Active listening

Analytical skills

Interpersonal communication

Problem solving

Organizational skills

Education

Bachelor’s degree in an engineering discipline

Job description

Company Overview

Founded in Japan in 1974, KEYENCE Corporation has steadily grown to become a global leading force in industrial automation technologies with a global network of 250 offices in 46 countries, with annual sales of $7.06 Billion in USD, and 12,261 employees worldwide.

KEYENCE CANADA Inc. was established in 2004. We have 4 offices (Mississauga, Montreal, Windsor, and Burnaby). We are actively hiring to cultivate markets to grow our business.

At KEYENCE, we remain innovative providing the world’s best automation technologies. Our true key to success is our highly trained direct sales force, committed to providing the most professional and consultative sales and support across a wide variety of industries.

Job Summary

This position requires an individual who will apply their knowledge of KEYENCE products and peripheral devices to support pre‑sales validation and post‑sales implementation activities at a highly technical level. These activities include application testing and development to find the right hardware and/or software solution, as well as troubleshooting complex support cases. The candidate will be required to perform a wide variety of tasks to help achieve the continuous business growth of the company. Such tasks include product training, creation of support resources as well as technical marketing material.

The candidate must possess strong communication skills, including active listening. Excellent prioritization and customer service abilities are key elements to succeed in this position.

Principal duties and tasks

• Provide support on our product offering for our sales team as well as customers. Technical support shall be provided remotely or on-site as required.
• Log all customer and sales support interactions in a CRM and resolve support cases in a timely manner.
• Conduct testing on customer samples to determine the appropriate solution based on the application requirements and report the results.
• Coordinate with our HQ in Japan for research and preparation of new product releases.
• Produce training material and conduct training on products, applications, and competitive information for new or existing members of our sales force.
• Provide training or product demonstrations to existing/potential customers on company premises, at trade shows or on-site as required.
• Continually provide feedback on how KEYENCE’s products and services can be improved to enhance our customers’ experience.
• Learn and become proficient with the operation, characteristics, and performance of assigned KEYENCE sensor and/or camera products.
• Understand and observe company/department policies and procedures.
• Maintain inventory count and track demonstration equipment to ensure the availability of operational equipment.
• Other duties or projects, as assigned.

Qualifications

• Ability to enter activity information into the CRM and database.
• Ability to organize and prioritize tasks, activities, and projects for timely completion.
• Active listening skill.
• Analytical skill to identify the underlying principles, reasons, or facts by breaking down information or data into separate parts.
• Ability to establish and maintain pleasant interpersonal relationships primarily over the phone and emails.
• Ability to communicate complex ideas in a concise and simple manner.
• High degree of service orientation to actively look for ways to help others.
• Problem solving skill – identify complex problems and review related information to develop and evaluate options and implement solutions.

Requirements

• Bachelor’s degree in an engineering discipline (i.e. Automotive, Mechanical / Electrical Engineer) and/or 1+ year of experience in industrial automation or quality control field preferred. Candidates with business‑related or technical degrees would also be considered.
• Bilingualism (French/English) is an asset for this role.

Why work for KEYENCE?

Recognized by Forbes - World’s Top 100 as “Most Innovative” company 8 years in a row

Promote from Within Culture, Keyence Hires into Entry‑Level only

Competitive compensation

Health coverage

Medical, Dental and Vision

• 2‑week vacation + 8 paid personal days

2‑week vacation + 8 Personal Days + Paid shut down period from Dec 25 until the New Year

3‑month training & development program

Fully Paid Travel Expenses

Group RRSP plan after 6 months with KEYENCE

KEYENCE Canada isan equal opportunity employer that does not discriminate in employment and ensures equal opportunity for all persons regardless of their race, religion, color, place of origin, ancestry, citizenship, nationality, ethnic origin, national origin, age, sex, pregnancy, physical disability, mental disability, use of any means to palliate any disability, marital status, family status, sexual orientation, gender identity, record of offences (as defined in applicable human rights legislation), veteran status, liability for service in the armed forces, political convictions, language, social condition, civil status or any other characteristic protected by applicable law. If, due to disability, you are unable to complete this online application, please fax your request for a reasonable accommodation or expression of interest to [phone].