Associate Analyst, Operations & Reporting

Ricoh Americas Holdings; British Columbia; On-site; CAD 30,000 - 60,000; Full time

Job summary

A leading technology services provider in Canada is seeking an Associate Analyst for Operations & Reporting. This role is crucial for developing and managing Power BI dashboards and supporting operational tasks like sales order processing and vendor coordination. The ideal candidate has a technical background and at least 2 years of relevant experience, combining analytical skills with a strong focus on operational support. The position also requires proficiency in tools such as Excel and SharePoint, along with excellent communication skills.

Qualifications

• Minimum of 2 years experience in reporting, analytics, operations support, or similar roles.
• Previous administrative and customer service experience is an asset.

Responsibilities

• Develop, maintain, and enhance Power BI dashboards and reports.
• Analyze operational trends and service performance.
• Perform key operational tasks such as sales order processing and contract updates.

Skills

Power BI

Data modeling

DAX

Power Query (M)

Advanced Excel

MS Office

Communication skills

Analytical thinking

Education

Post-secondary education (Technical Degree, Diploma, or Certificate)

Tools

Power BI

Excel

SharePoint

ERP systems

Job description

Associate Analyst, Operations & Reporting

Under the supervision of the Service Delivery Manager, the Operations & Reporting Associate Analyst is responsible for developing and maintaining Power BI dashboards, datasets, and reporting tools that support operational performance, KPI tracking, and client-facing analytics. The role also supports key operational tasks including sales order intake, contract maintenance, customized billing, and vendor coordination. This position combines strong analytical/reporting expertise with essential day-to-day operational support to ensure accurate data, streamlined processes, and effective service delivery.

RESPONSIBILITIES:

• Develop, maintain, and enhancePower BI dashboards, reports, KPI scorecards, and visual analytics
• Build and managedatasets, dataflows, and data modelsusing Power Query (M), DAX, and best-practice data modeling techniques
• Ensure reports followclean UI/UX standards, support drill-through views, and meet business reporting needs
• Manageworkspace permissions, scheduled refreshes, and on-premise gateway connectionsfor reliable data availability
• Analyze operational trends and service performance, providing insights to support decision-making and SLA management
• Prepare monthly and quarterly reporting packages and support client review discussions with clear, insight-driven analysis
• Integrate and transform data from ERP systems, Excel, SharePoint, and service platforms to support reporting accuracy
• Support the delivery of Ricoh Managed Document Services in alignment with SLAs, contracts, and Statements of Work
• Act as a liaison between the Managed Services team and cross-functional Ricoh departments
• Assist in creating, improving, and documenting operational and printing support processes
• Monitor SLA compliance, identify optimization opportunities, and support continuous improvement initiatives
• Perform key operational tasks such as sales order processing, contract updates, billing support, and vendor coordination
• Support the Service Delivery Manager with data-driven insights and day-to-day operational activities
• Other duties as assigned

EDUCATION & EXPERIENCE:

• Post-secondary education (Technical Degree, Diploma, or Certificate)
• Minimum2 years experiencein reporting, analytics, operations support, or similar roles
• Previous administrative and customer service experience is an asset

SKILLS:

• Strong hands-on experience with Power BI including:
  • Data modeling and relationship design
  • DAX for measures, logic, and calculated tables
  • Power Query (M) data transformation
  • Dataset and dataflow creation and maintenance
  • On-premise gateway management
  • Report UI/UX design, drill-through, bookmarks, RLS, and advanced visualization features
  • Integrating data from Excel, SharePoint, databases, and ERP platforms
• Advanced Excel skills; Power Query, PivotTables, and VBA/Macros considered an asset
• Proficiency in MS Office; Visio and SharePoint experience an asset
• Experience with Baan or other ERP systems is an advantage
• General understanding of printing, scanning, and networking technologies
• Strong communication, documentation, and client-facing presentation skills
• Ability to prioritize tasks effectively in a fast-paced environment
• High attention to detail, strong analytical thinking, and the ability to work independently