Assoc., Expérience client

TD Bank Group; Town of Quispamsis; On-site; CAD 30,000 - 37,000; Part time

Job summary

TD Canada Trust is seeking a Customer Experience Associate in Quispamsis, NB. The role focuses on delivering exceptional customer service, processing financial transactions, and advising on banking solutions to customers and prospects. This position is part-time and on-site.

The role requires a high school diploma or equivalent, strong MS Office skills, and excellent communication. Salary ranges between CAD 22.00 and CAD 27.21 per hour, with growth opportunities.

Qualifications

• High School diploma and/or 1+ years of relevant experience.
• Undergraduate degree or equivalent is an asset.
• Strong administration, organizational, planning and time management skills.
• Hands on knowledge of using MS Office (Word, Excel, and Outlook) and internet.

Responsibilities

• Process financial transactions like deposits, withdrawals, and bill payments as per standard operating procedures, regulations and TD's Code of Conduct.
• Understand and determine customer needs to recommend solutions.
• Respond and resolve customers' concerns using standard procedures and escalate non-standard activities as needed.
• Achieve assigned goals and promote banking solutions to complete business processes timely.
• Connect with customers to advise banking solutions clearly and accurately.
• Promote a positive, diverse and equitable work environment and participate in performance development.

Skills

Administration

Organizational skills

Time management

MS Office

Communication skills

Education

High School diploma

Undergraduate degree

Tools

Microsoft Office

Job description

## Assoc., Expérience clientPostuler: Sur place: Quispamsis, New Brunswick: Temps partiel: Publié aujourd'hui: Date de fin : 1 novembre 2026 (Il reste 15 jours pour postuler): R\\_1504827**Lieu de travail :**Quispamsis, Nouveau-Brunswick, Canada**Horaire :**15**Secteur d’activité :**Services bancaires personnels et commerciaux**Détails de la rémunération :**$22.00 - $27.21 CADLa TD a à cœur d’offrir une rémunération juste et équitable à tous les collègues. Les occasions de croissance et le perfectionnement des compétences sont des caractéristiques essentielles de l’expérience collègue à la TD. Nos politiques et pratiques en matière de rémunération ont été conçues pour permettre aux collègues de progresser dans l’échelle salariale au fil du temps, à mesure qu’ils s’améliorent dans leurs fonctions. Le salaire de base offert peut varier en fonction des compétences et de l’expérience du candidat, de ses connaissances professionnelles, de son emplacement géographique et d’autres besoins particuliers du secteur et de l’entreprise. En tant que candidat, nous vous encourageons à poser des questions sur la rémunération et à avoir une conversation franche avec votre recruteur, qui pourra vous fournir des détails plus précis sur ce poste.**Description du poste :****Department Overview:**At TD Canada Trust, we are the frontline of TD Bank. We strive to build deep and long-lasting relationships with our customers by performing a broad range of customer service transactions and providing information and advice on services, products, and solutions to existing or prospective TD customers. At the branch, we understand customer needs and identify opportunities to promote products and services to refer customers to the appropriate team member or internal Bank partner, while ensuring a positive customer experience.Join TD Canada Trust and Think like a customer, Act like an Owner, Innovate with purpose and Execute with Speed and Impact.**Job Description:**Can you bring your charming self to work and make customer interactions delightful one? Can you process financial transactions accurately and get a sense of achievement by providing excellent customer experience? If so then, take the next step to your future today and apply for the position of a **Customer Experience Associate.** We are expecting an all-around champion who can understand customer needs and advise best suited banking solutions for a positive customer experience.**In this role, you will:*** Process financial transactions like deposits, withdrawals, and bill payments as per standardized operating procedures, industry regulations and TD's Code of Conduct and Ethics* Understand and determine customer needs to recommend solutions specific to those needs while exercising discretion in confidential matters* Respond and resolve customers' concerns using standard procedures and escalating non-standard activities, as necessary* Achieve assigned goals and business objectives by promoting banking solutions and completing business processes in a timely and accurate manner* Connect personally with customers to advise them appropriately and clearly on banking solutions and processes* Help build a positive, diverse and equitable work environment by promoting team effectiveness as well as participating in personal performance development* Assist the team by respecting coworkers, staying dedicated, and keeping everyone up-to-date on the status of routine activities* Deliver quality customer experiences and recommend operational improvements where opportunity exists to improve and achieve operational excellence**Job Requirements:*** High School diploma and/or 1+ years of relevant experience* Undergraduate degree or equivalent is an asset.* Strong administration, organizational, planning and time management skills to work in a fast-paced environment.* Hands on knowledge of using MS Office (Word, Excel, and Outlook) and internet.* A go-getter who can exercise initiative and be accurate and detail oriented to handle several tasks and changing priorities.* A dynamic communicator with established customer experience skills who can connect, both verbally and in writing, with different people in a calm, courteous, and effective manner