Assistant Team Leader

Dollarama; Knowlton; On-site; CAD 40,000 - 50,000; Full time

Benefits offered by this job

Competitive compensation and benefits package

Company matched pension plan

Tailor-made training and integration program

Job summary

Dollarama in Knowlton, Quebec, is seeking an Assistant Team Leader to support daily retail operations and ensure excellent customer service. Responsibilities include assisting in managing staff, stocking products, and performing cash management duties.

The ideal candidate will have at least one year of supervisory experience in retail, excellent communication skills, and a customer service orientation. This position comes with a competitive compensation and benefits package.

Qualifications

• Approximately one year of relevant experience in the retail industry.
• At least one year in a supervisory role.
• Flexible availability (day, evening, weekend).

Responsibilities

• Assist the management team in managing store operations and staff.
• Box and unbox daily shipments.
• Stock daily products on shelves.
• Provide good customer service and resolve customer issues.
• Ensure store safety and cleanliness standards are maintained.

Skills

Customer service orientation

Leadership skills

Communication skills

Organizational skills

Ability to multitask

Job description

The Assistant Team Leader provides support to the management team in executing and overseeing daily retail store operations, ensuring excellent customer service, and maintaining a well‑organized and efficient store environment.

Daily Tasks (but not limited to)

• Assisting the management team in managing store operations and staff.
• Boxing and unboxing daily shipments.
• Stocking daily products on shelves.
• Climbing ladders to reach all areas of the store.
• Providing good customer service and resolving customer issues.
• Ensuring store safety and cleanliness standards are maintained.
• Performing cash management, store opening and closing duties as needed.
• Following up on assigned tasks.
• Conducting manager‑on‑duty tasks: making sure daily breaks, time and attendance are properly tracked and participating in the hiring and performance management process.

What Do You Need to Succeed?

• Approximately one (1) year of relevant experience in the retail industry.
• At least one (1) year in a supervisory role.
• Flexible availability (day, evening, weekend).
• Excellent communication and interpersonal abilities.
• Demonstrated leadership, organizational, and teamwork skills.
• Ability to multitask, prioritize, and work in a fast‑paced, high‑volume environment.
• Customer service‑oriented.

Why Join Our Team?

• Stimulating and diverse working environment.
• Competitive compensation and benefits package*
• Company matched pension plan*
• Tailor‑made training and integration program.
• Opportunity to develop retail and management skills and pursue a career within the company.
• Applicable to full‑time employees only. An employee achieves full‑time status after working a minimum of 25 hours per week for sixteen (16) consecutive weeks (with one week grace period below 25 hours).

Artificial intelligence is used solely as an evaluation tool to support the recruitment process. It never makes rejection decisions. All final decisions are made by a human recruiter.