Assistant Team Leader

Dollarama; Grimsby; On-site; CAD 40,000 - 50,000; Full time

Benefits offered by this job

Competitive compensation and benefits package

Company matched pension plan

Tailor-made training and integration program

Job summary

Dollarama is looking for an Assistant Team Leader in Grimsby, Ontario, to support management in overseeing daily retail operations and ensuring excellent customer service. The ideal candidate will assist with store operations, staff management, and resolve customer issues.

Applicants should have around one year of retail experience and a supervisory background, with flexible availability. The role offers a stimulating environment and opportunities for professional growth within the company.

Qualifications

• Approximately one year of relevant experience in the retail industry.
• At least one year in a supervisory role.
• Flexible availability (day, evening, weekend).
• Excellent communication and interpersonal abilities.
• Demonstrated leadership, organizational, and teamwork skills.

Responsibilities

• Assist the management team in managing store operations.
• Provide good customer service and resolve customer issues.
• Perform cash management, store opening and closing duties as needed.
• Conduct manager-on-duty tasks to ensure staff compliance.

Skills

Retail experience

Supervisory abilities

Communication skills

Customer service orientation

Multitasking and prioritization

Job description

The Assistant Team Leader provides support to the management team in executing and overseeing daily retail store operations, ensuring excellent customer service, and maintaining a well‑organized and efficient store environment.

Daily Tasks (but not limited to)

• Assisting the management team in managing store operations and staff.
• Boxing and unboxing daily shipments.
• Stocking daily products on shelves.
• Climbing ladders to reach all areas of the store.
• Providing good customer service and resolving customer issues.
• Ensuring store safety and cleanliness standards are maintained.
• Performing cash management, store opening and closing duties as needed.
• Following up on assigned tasks.
• Conducting manager‑on‑duty tasks: making sure daily breaks, time and attendance are properly tracked and participating in the hiring and performance management process.

What Do You Need to Succeed?

• Approximately one (1) year of relevant experience in the retail industry.
• At least one (1) year in a supervisory role.
• Flexible availability (day, evening, weekend).
• Excellent communication and interpersonal abilities.
• Demonstrated leadership, organizational, and teamwork skills.
• Ability to multitask, prioritize, and work in a fast‑paced, high‑volume environment.
• Customer service‑oriented.

Why Join Our Team?

• Stimulating and diverse working environment.
• Competitive compensation and benefits package*
• Company matched pension plan*
• Tailor‑made training and integration program.
• Opportunity to develop retail and management skills and pursue a career within the company.
• Applicable to full‑time employees only. An employee achieves full‑time status after working a minimum of 25 hours per week for sixteen (16) consecutive weeks (with one week grace period below 25 hours).

Artificial intelligence is used solely as an evaluation tool to support the recruitment process. It never makes rejection decisions. All final decisions are made by a human recruiter.