Assistant Supervisor, Recreation Programs, Aquatics

City of Kingston; Kingston; On-site; CAD 30,000 - 60,000; Full time

Job summary

An established industry player in Kingston is seeking an Assistant Supervisor for Recreation Programs in Aquatics. This pivotal role involves developing master schedules for aquatic programs, supervising staff, and ensuring a safe environment for all participants. You will act as a liaison for aquatic events, support staff training, and creatively resolve customer issues. The ideal candidate will possess strong organizational and public relations skills, and a passion for enhancing community recreational services. Join a dedicated team committed to delivering exceptional customer-centered services in a vibrant and inclusive workplace.

Qualifications

• 2 years experience in administration and recreation environments, especially with scheduling.
• Required certifications include Standard First Aid/CPR-C and National Lifeguard Award.

Responsibilities

• Supervise staff, ensuring a safe aquatic environment and compliance with regulations.
• Assist with recruitment and training of aquatic staff, maintaining high service standards.

Skills

Organizational skills

Public relations skills

Problem-solving skills

Team-player orientation

Creative thinking

Education

2 year post-secondary in business administration or recreation studies

Tools

MS Word

Excel

Outlook

Perfect Mind

Job description

Assistant Supervisor, Recreation Programs, Aquatics

Job Title: Assistant Supervisor, Recreation Programs, Aquatics

The City of Kingston is grateful to experience the traditional territories of Anishinabek, Haudenosaunee, and Huron-Wendat. Kingston is a smart, livable city in the heart of eastern Ontario, with a stable and diversified economy including global corporations, innovative start-ups, and all levels of government.

At the City of Kingston, we believe that diversity and inclusion are essential elements of a thriving workplace. We value the unique perspectives and experiences that each individual brings to our team. We are dedicated to creating an environment where all employees feel welcomed, respected, and empowered to contribute their best work.

As staff, you play a pivotal role in enhancing people's lives by delivering exceptional, customer-centered services of the highest quality. Within our highly ethical environment, you'll embrace accountability by consistently going above and beyond, actively listening to our customers, creatively addressing their needs, and maintaining unwavering respect for all individuals you serve.

Position Summary

Reporting to the Supervisor, Aquatics, the Assistant Supervisor, Recreation Programs Aquatics, is responsible for the development of the master scheduling of aquatic programs. This position is the point of contact and liaison for aquatic programs participants, rentals, and volunteer groups. The Assistant Supervisor, Aquatics, provides support and recommendations to the Supervisor on administrative and customer service improvements and supports aquatic staff teams in the delivery of services.

Key Duties and Responsibilities

1. Assist with the supervision of part-time, full-time, and student employees; provide training, on-call support, and develop staffing schedules.
2. Ensure a safe aquatic environment for the public and staff in accordance with applicable regulations, guidelines, policies, and procedures.
3. Perform work in accordance with the provisions on the Occupational Health and Safety Act and Regulations and all corporate/departmental policies and procedures related to Occupational Health and Safety.
4. Assist with recruitment, hiring, and evaluation of student aquatic employees.
5. Conduct regular staff training sessions to ensure policies and procedures are communicated effectively, quality standards and records are maintained, staff are prepared for emergency response, and rescue skills are retained.
6. Help ensure that all aquatic part-time staff have the required qualifications. Maintain the tracking system for staff qualifications.
7. Support bookings and prepare the master program schedule.
8. Act as liaison for aquatic events and meet with representatives from various rental groups.
9. Propose, establish, and operate comprehensive Aquatic Programs and special events in cooperation with the facility team.
10. Provide timely and effective resolution of customer complaints that meet the customers' expectations using solid judgment, decision-making, and effective communication skills.
11. Lead on preparation and updating the website and marketing materials.
12. Assist with the preparation and updating of programming content in “XplorRecreation”.
13. Provide direction and information to the Customer Experience division on all aspects of Aquatic Programs.
14. Provide leadership to outdoor pool or satellite operations.
15. Monitor, prepare and approve part-time payroll and provide reports as needed.
16. Participate as part of the building supervisory team and assist in the general supervision of the building, programs, and staff.

Qualifications, Competencies

1. 2 year post-secondary in business administration, recreation studies or equivalent.
2. Two (2) years’ experience working in an administration and recreation environment, predominantly in software programs; including experience with scheduling and liaising with community groups, facilitating user group meetings and sporting events.
3. Required Certifications include:
   • Standard First Aid/CPR-C from one of the following agencies: Lifesaving Society, Red Cross, St. John Ambulance or Canadian Ski Patrol.
   • National Lifeguard Award.
   • Lifesaving Society Swim Instructor and Lifesaving Society Lifesaving Instructor certifications.
4. Preferred Certifications include:
   • Aquatic Supervisory Training or Aquatic Management Training.
   • NL Instructor, Lifesaving Society First Aid Instructor, Lifesaving Society Instructor Trainer, Bronze Cross Examiner and Lifesaving Society Advanced Instructor certifications.
   • Professional accreditation and/or training in aquatic fitness and aquatic post rehabilitation, older adult programming or related services, development, and delivery of general recreation programming.
   • Certified Pool Operator.
   • Aquatic Safety Inspector.

Skills, Abilities, Work Demands

1. Organizational skills, initiative, and ability to perform tasks independently and prioritize the work of others.
2. Ability to carry out on-site meetings with clients and find solutions to logical issues.
3. Public relations skills and the ability to facilitate meetings with customers and client groups.
4. Problem-solving/analytical skills.
5. Strong team-player orientation.
6. Creative thinker with the willingness to learn new skills.
7. Proficient computer skills in MS Word, Excel and Outlook and recreation management software such as Perfect Mind.
8. Knowledge of municipal policies/procedures/by-laws and applicable provincial/federal legislation and regulations.
9. Ability to work under pressure and with tight deadlines.
10. Ability to establish and maintain effective working relationships.
11. Valid class “G” Ontario driver’s license, and access to vehicle.
12. Required to obtain and maintain satisfactory criminal record check.
13. Schedule includes days, evenings, and weekends; hours must be flexible to accommodate program requirements.

Closing Statement

Please inform us of any accommodations we need to make to ensure a barrier-free recruitment experience. Accommodations are available in accordance with the Ontario Human Rights Code (OHRC) and Accessibility for Ontarians with Disabilities Act (AODA) at any stage in the recruitment process. We’re happy to provide more information if you email us at [e-mail].

Please apply to Career Opportunities at: www.cityofkingston.ca/Careers. Your resumé must demonstrate how you meet position requirements. Please upload to your profile any educational Degrees, Diplomas and/or Certificates that are relevant and required for the position. We thank all who apply; however, only those selected for further consideration will be contacted. Information collected will be handled in accordance with the Municipal Freedom of Information and Protection of Privacy Act.

Please ensure to check any spam or junk folders for any emails coming from a City of Kingston account.