Assistant Supervisor

University-of-Waterlo; Southwestern Ontario; On-site; CAD 51,000 - 64,000; Full time

Job summary

The University of Waterloo is seeking a temporary Food Services Employee Relations team member to assist with unit management, staffing, and operations on campus.

You will help hire, train, motivate, and supervise both full-time and part-time staff, ensuring efficient service and adherence to health and safety standards.

Qualifications

• Diploma in Food and Beverage Management or equivalent work experience.
• Smart Serve certification is required.
• Significant experience in hotel, quick service or institutional food service environments.

Responsibilities

• Assist with development and deployment of staff resources and scheduling.
• Ensure health, safety, sanitation and quality standards are met.
• Oversee day-to-day operations to deliver high-quality food and service.
• Manage inventory, supply ordering and cash controls.

Skills

People management

Scheduling

Customer service

Interpersonal skills

Communication skills

Financial awareness

Health and safety knowledge

Education

Diploma in Food and Beverage Management

Smart Serve certification

Tools

Payroll systems

Inventory software

Cash handling

Job description

At the University of Waterloo, we create and promote a culture where everyone can reach their full potential. As an employee, you get support & opportunities that empower you to advance your career. Explore how we can bring big ideas to life, together. The University is a welcoming workplace for those of all abilities, interests, and expertise. As part of our workforce, you can do what you do best, every day.Learn more about our recruitment process.Job Requisition ID:2026-02804Time Type:Full timeEmployee Group:StaffJob Category:Food and Culinary ServicesEmployment Type:TemporaryDepartment:Food Services - Employee RelationsHiring Range:$51,306.48 - $64,133.10Posting Information:This posting is for an existing vacancy.The internal posting deadline for this position is Thursday October 1st, 2026, at 11:59PM.Term 8 MonthsDrivers abstract is required from the successful applicantJob Description:Primary PurposeAssist with the management of one or more UW Food Service units, consistent with departmental objectives, University policies, procedures and CUPE 793 Collective Agreement.Key AccountabilitiesAssist with development and deployment of people resourcesAssist with hiring, training, motivating and performance management of full-time and part-time hourly staff within assigned unit(s).Ensure that areas of the business are covered with the necessary number of staff and the correct skillset.Assist with the scheduling of part-time and student employees.Promote student employment on campus.Assist with day-to-day operationsTake initiative to carry out assigned duties with minimal supervision.Ensure all health, safety, sanitation, maintenance standards and franchise agreements are met.Supervise the preparation of all products in an efficient manner to handle daily requirements; ensure all food prepared is of the highest quality, and overproduction is kept to a minimum to avoid waste.Oversight of licensed events as requiredAssist with supply ordering, inventory control, cash controls and security of all storage and servery areas.Ensure proper turnover of food and material minimizing waste.May be required to work in other UW Food Services units as needed.In the absence of the Manager/Supervisor, oversee the day-to-day operations of the assigned unit(s).Fulfill Administrative duties in a timely and accurate mannerIn close cooperation with the department administrative office, and as directed, handle a variety of tasks of an administrative nature. This will include creating payroll records for employee’s shifts, charge vouchers, cheque requests, invoices, vacation schedules, sick leave and other duties as assigned.Financial ResponsibilitiesEvaluate financial reports and take corrective action where necessary.Contribute to the delivery of a positive customer experienceProvide input into continual improvement in customer flow, unit appearance, product merchandising, messaging, marketing materials and unit atmosphere.Maintain high customer service levels by initiating improvement tactics training and coaching staff as needed.Interact with customers to handle a variety of customer service issues.Work with a high degree of professionalism and courtesy when dealing with students, guests, staff and faculty.Assist in the implementation of new menu items and promotional materials.Assist as needed in planning, controlling and execution of special projects, renovations and program introductions.Actively participate in departmental and other related committees as needed.Required QualificationsEducationA diploma in Food and Beverage management or equivalent work related experienceSmart serve certifiedExperienceSeveral years’ recent experience in hotel, quick service or institutional food service environment.Experience supervising in a unionized environment and working with student employees.Inventory and cash controls, food and labour cost control and providing exceptional customer service.Experience in supervising food preparation an assetKnowledge/Skills/AbilitiesProven ability to work with a minimum of supervision in a fast paced, customer oriented environment.Excellent motivator with highly developed interpersonal, organization and communication skills (written and oral).Proficient in the use of common computer software programsValid G class driver’s licenseEquity StatementThe University of Waterloo acknowledges that much of our work takes place on the traditional territory of the Neutral, Anishinaabeg, and Haudenosaunee peoples. Our main campus is situated on the Haldimand Tract, the land granted to the Six Nations that includes six miles on each side of the Grand River. Our active work toward reconciliation takes place across our campuses through research, learning, teaching, and community building, and is coordinated within the Office of Indigenous Relations.The University values the diverse and intersectional identities of its students, faculty, and staff. The University regards equity and diversity as an integral part of academic excellence and is committed to accessibility for all employees. The University of Waterloo seeks applicants who embrace our values of equity, anti-racism and inclusion. As such, we encourage applications from candidates who have been historically disadvantaged and marginalized, including applicants who identify as First Nations, Métis and/or Inuk (Inuit), Black, racialized, a person with a disability, women and/or 2SLGBTQ+.Positions are open to qualified candidates who are legally entitled to work in Canada.The University of Waterloo is committed to accessibility for persons with disabilities. If you have any application, interview, or workplace accommodation requests, please contact Human Resources at [e-mail] or 519-888-4567, ext. 45935.