Assistant Store Manager - Sherway Gardens

Wow! Mobile Boutique; Toronto; On-site; CAD 150,000 - 200,000; Full time

Job summary

A leading wireless retail company is seeking an Assistant Store Manager in Toronto to support the Store Manager with daily operations. Your role will include leading a sales team, handling store supplies, and resolving customer escalations. The ideal candidate has 1-2 years of retail management experience and is flexible to work different shifts. Competitive compensation, commission structure, and benefits are offered.

Benefits

50% off monthly wireless plan

Unlimited commission structure

Sales bonus based on achievements

Competitive wage

Group benefit package

Qualifications

• 1-2 years of experience in retail management.
• Ability to manage multiple priorities efficiently.
• Flexibility to work a variety of shifts.

Responsibilities

• Assist in leading the sales team to achieve daily targets.
• Manage timekeeping and create schedules.
• Resolve customer escalations and ensure operational excellence.

Skills

Store supervision and management experience

Coaching and leadership skills

Detail oriented

Technology comfortable

Adaptability

Job description

Overview

Job Title: Assistant Store Manager

Reports To: Store Manager

Location: Sherway Gardens, Toronto ON

Salary: $19.60/hr + commission

Requirements: 32-40hr/week open availability

Our team at WOW! mobile boutique™ is passionate about providing the best-in-class wireless retail experience focusing on excellence in every aspect of our business. We focus on a personalized customer experience, providing solutions from Canada’s top wireless carriers, TELUS, Rogers, Koodo, Fido and Chatr. Our exceptional line‑up of wireless carriers, latest devices and a wide-array of accessories means we can offer an unbiased solution as unique as our customers. Our team makes an impact every day by offering quality advice to customers across Canada – making WOW! mobile boutique Canada’s premiere wireless retailer.

Assistant Store Manager (ASM) at WOW! mobile boutique™ plays a significant role in supporting the Store Manager in the daily operations of the kiosk. When the Store Manager is absent the Assistant Manager is responsible for the overall day‑to‑day sales and operations of the kiosk, adhering strictly and consistently to kiosk operational and selling standards.

What you will achieve

• Assist with leading a sales team in a dynamic and results driven culture
• Lead by example in all sales behaviours, following our sales process.
• Manage timekeeping, including investigating and clearing exceptions daily and creating schedules
• Lead daily sales huddles to set and track sales pace for the day
• Ensure operational excellence by following and enforcing our policies and procedures
• Maintain a high level of integrity with yourself and your team
• Manage store supplies and inventory
• Participate in and deliver documented coaching to your team
• Check and process inventory RMAs daily or as needed
• Complete Transactional Audits daily, share results with Manager and coach back accordingly
• Resolve customer escalations
• Attend and participate in all required scheduled calls or webinars
• Conduct daily cleaning of all areas of the kiosk including maintenance of live demo devices
• Assume Store Manager duties when they are absent
• Handle Trade‑In processing and shipping
• Be flexible to work a variety of shifts including evenings and weekends based on business needs

What we’re looking for

• Be Ready
  • To initiate conversations with mall traffic
  • To change and adapt in a fast‑paced environment
• Be Real
  • Be your genuine self
  • Approach each customer in a unique and personalized way
• Be Great
  • Invested in personal and professional growth and development
  • Open to feedback and coaching
• 1-2 years of store supervision and management experience, coaching, and leadership skills, developed in a retail organization, preferably within the wireless or electronics sector
• Detail oriented and results focused individual with a proven ability to manage multiple priorities with a demonstrated sense of urgency
• Comfortable with modern technology
• Flexible to work a variety of shifts including evenings and weekends based on business needs

What we offer

• Competitive wages
• 50% of your monthly wireless plan
• Unlimited Commission structure
• Sales bonus based on store achievements
• Competitive group benefit package

Physical Job Requirements

• Ability to lift 30-50 pounds
• Ability to stand for extensive periods of time

WOW! mobile boutique is a multi‑carrier wireless retailer, a joint venture between Rogers and Telus, operating under Match Transact Inc. It has kiosks in 80 locations across Canada.

WOW! mobile boutique is committed to creating an environment that promotes diversity and is proud to be an equal‑opportunity employer.

During the recruitment process, all applicants will be required to provide consent for criminal background checks.

WOW! mobile boutique is a certified Great Place to Work® in Canada!

We thank all applicants in advance; however, only those who meet the requirements will be contacted to move forward.