Assistant Store Manager - Mapleview Mall

Reitmans (Canada) Ltée/Ltd; Burlington; On-site; CAD 46,000 - 54,000; Full time

Benefits offered by this job

Paid Time Off

Well-Being Program

Monthly Bonus

Career Advancement

Tuition Reimbursement

Employee Discounts up to 70%

Referral Bonus

Job summary

RW&CO is seeking an Assistant Store Manager at Mapleview Mall to lead a dynamic team and drive daily operations. You will coach staff, ensure exceptional customer experiences, and optimize store performance while maintaining brand standards.

The role requires 2+ years of supervisory retail experience, strong organizational skills, and fluency with POS/ERP/ATS systems. A high school diploma is required, with flexibility to work evenings and weekends.

Qualifications

• 2+ years of experience in team management or supervision in a retail or customer-focused environment.
• Ability to deliver an exceptional customer experience and to engage the team in upholding the highest service standards.
• Proficient in POS, ERP, ATS systems and Microsoft Office Suite.

Responsibilities

• Inspire and develop a high-performing team on the sales floor; guide and motivate.
• Deliver an outstanding customer experience and prioritize satisfaction over tasks.
• Monitor KPIs, identify opportunities, and recommend actions to support store goals and brand growth.
• Participate in hiring, onboarding, and training; support succession planning and performance processes.
• Manage inventory, compliance, and procedures; stay organized and meet deadlines.
• Maintain an appealing environment aligned with presentation standards; optimize product displays.
• Propose creative, tailored solutions to adapt to a dynamic environment.
• Foster a positive culture and ensure adherence to dress code; engage employees.
• Plan floor coverage and daily tasks; delegate to ensure smooth operations.
• Support omnichannel initiatives to maximize sales and seamless experience.

Skills

Team leadership

Customer service

Organization

Multitasking

Fashion knowledge

Sales performance

Communication

Education

High school diploma

Tools

POS systems

ERP

ATS

Microsoft Office

Job description

Assistant Store Manager - Mapleview Mall

• Full-time
• Business Type: Store - RW
• Department ID: 2235 - Mapleview Ctr-RW
• Job Type: Replacement
• Status: Permanent

RW&COis a work-from-anywhere fashion brand for style-savvy men and women. Prioritizing fit, fabric quality and versatility, we build collections that help customers look put together anywhere, whether they are working from home or at the office. Our brand is available in over 85stores across Canada and online at rw-co.com. We’re powered by a team of creative, passionate individuals who bring our vision to life every day.

Want to grow with us as we evolve? Explore our current opportunities and start your career with RW&CO.

RCL - Reitmans Canada Limited has been a proudly Canadian company since our founding in Montréal, Quebec since 1926, with over 400 stores across the country and three fashion brands —Reitmans, RW&CO, and PENN. Penningtons.

Reporting to the Store Manager, join a team where your leadership will truly make an impact! As an Assistant Store Manager, you’ll help drive daily operations while motivating your team, fostering collaboration, and contributing to a culture rooted in engagement and excellence. You’ll support key initiatives that elevate store performance, strengthen the brand, and ensure every customer enjoys an exceptional experience.

Key Responsibilities

• Team Support & Coaching: Inspire and develop a high-performing team in a positive environment. Maintain an active presence on the sales floor to guide and motivate.
• Customer Experience: Deliver an outstanding experience and prioritize customer satisfaction above tasks.
• Performance Support: Monitor KPIs, identify opportunities, and recommend actions to support store goals and brand growth.
• Talent Support & Development: Participate in hiring, onboarding, and training team members. Support succession planning and contribute to performance management processes.
• Operations: Manage inventory, compliance, and procedures. Demonstrate strong organizational, time management, prioritization, and multitasking skills.
• Visual & Merchandising: Maintain an appealing environment aligned with presentation standards. Optimize product displays to maximize sales and profitability.
• Problem-Solving & Adaptability: Act quickly in a dynamic environment by proposing creative, tailored solutions. Turn challenges into opportunities and contribute to continuous improvement.
• Culture & Engagement: Foster a positive environment that encourages teamwork, collaboration, and employee engagement. Lead by example and ensure adherence to the dress code.
• Scheduling & Floor Support: Assist in planning effective floor coverage, organizing daily tasks, and delegating as needed to maintain smooth operations.
• Omni-Channel: Support omnichannel initiatives to maximize sales and deliver a seamless customer experience.

• 2+ years of experience in team management or supervision in a retail or customer-focused environment.
• Ability to deliver an exceptional customer experience and to engage the team in upholding the highest service standards.
• Strong skills in organization, planning, and prioritization.
• Ability to maintain a high level of performance and quality under pressure.
• Proven ability to lead a team toward achieving objectives.
• Solid skills in driving strong sales performance.
• Excellent ability to manage multiple tasks simultaneously in a dynamic environment.
• Passion for fashion: good sense of style and solid knowledge of fashion trends.
• Proficient in POS, ERP, ATS systems and Microsoft Office Suite
• Flexible availability; able to work evenings, weekends and holidays.
• Ability to stand for extended periods, lift up to 40 lbs (18 kg), and use a step ladder reaching up to 3 m (10 feet).
• High school diploma required.

What Sets Us Apart

Salary: $46,000 - $54,000(rate may be greater based on relevant experience)

• Paid Time Off: Sick days, flexible days, and vacation to help you achieve a better work-life balance
• Well-Being First: Access a comprehensive benefits program designed to take care of you
• Monthly Bonus*: Attractive bonus potential to reward your efforts and outstanding performance!
• Career Advancement*: Opportunities for professional growth and career development
• Tuition Reimbursement*: Invest in your future with financial support for your education
• Enjoy up to 70% off*on personal purchases in your store and 50% off all RCL brands (Reitmans, RW&CO, PENN. Penningtons)
• Generous Referral Policy*: Refer your professional network and earn rewards for every successful hire – the more you refer, the more you earn!

*Certain conditions apply

Reitmans (Canada) Limited is an equal opportunity employer committed to a diverse, inclusive, and accessible workplace where everyone belongs. If you are contacted for an employment opportunity, please advise us of any accommodation required throughout the recruitment process. All information provided will be kept confidential and used solely to support an accessible candidate's experience.

The use of Artificial Intelligence may be used for candidate screening purposes.

We thank all applicants. Only selected candidates will be contacted.