Assistant Store Manager - Fashion & Customer Focus

penn.; Sydney; On-site; CAD 41,000 - 48,000; Full time

Benefits offered by this job

Paid time off

Well-being program

Monthly bonus

Career advancement

Tuition reimbursement

Up to 70% store discount

50% off all PENN. Penningtons brands

Job summary

PENN. Penningtons in Sydney, NS, is seeking an Assistant Store Manager to drive daily operations and motivate the team. You will support initiatives that elevate store performance, strengthen the brand, and deliver an exceptional customer experience.

The role requires 2+ years of supervisory retail experience, strong organizational skills, and a passion for fashion. Flexible scheduling, including evenings and weekends, is required.

Qualifications

• 2+ years of experience in team management or supervision in a retail or customer-focused environment.
• Deliver an exceptional customer experience and engage the team in upholding the highest service standards.
• Strong organization, planning, and prioritization skills.
• Ability to maintain performance and quality under pressure.
• Proven ability to lead a team toward achieving objectives.
• Solid skills in driving strong sales performance.
• Excellent ability to manage multiple tasks simultaneously in a dynamic environment.
• Passion for fashion: good sense of style and knowledge of fashion trends.
• Proficient in POS, ERP, ATS systems and Microsoft Office Suite
• Flexible availability; able to work evenings, weekends and holidays.
• Ability to stand for extended periods, lift up to 40 lbs (18 kg), and use a step ladder reaching up to 3 m (10 feet).
• High school diploma required.

Responsibilities

• Inspire and develop a high-performing team on the sales floor.
• Deliver an outstanding customer experience and prioritize customer satisfaction.
• Monitor KPIs, identify opportunities, and support store goals and brand growth.
• Participate in hiring, onboarding, and training team members.
• Manage inventory, compliance, and store procedures.
• Maintain an appealing environment aligned with visual standards and merchandising.
• Support omnichannel initiatives to maximize sales and customer experience.
• Plan floor coverage and organize daily tasks.
• Lead by example and ensure adherence to the dress code.

Skills

Team management

Customer service

Sales performance

Organizational skills

Communication

Fashion knowledge

POS/ERP/ATS

MS Office

Flexibility

Physical stamina

Education

High school diploma

Tools

POS system

ERP

ATS

Microsoft Office

Job description

PENN. Penningtons in Sydney, NS, is seeking an Assistant Store Manager to drive daily operations and motivate the team. You will support initiatives that elevate store performance, strengthen the brand, and deliver an exceptional customer experience.

The role requires 2+ years of supervisory retail experience, strong organizational skills, and a passion for fashion. Flexible scheduling, including evenings and weekends, is required.