Assistant Store Manager - Dry

Loblaw Companies Limited; Toronto; On-site; CAD 55,000 - 70,000; Full time

Job summary

A major retail corporation in Ontario is seeking a dedicated operational leader to ensure exceptional customer service and manage day-to-day operations. The role will involve setting operational goals, maintaining merchandising standards, and overseeing store functions. Candidates must demonstrate strong leadership skills and a commitment to customer service excellence in a fast-paced environment.

Qualifications

• Ability to lead a team focused on customer service and product presentation.
• Experience in analyzing operational financial objectives.
• Commitment to maintaining company merchandising standards.

Responsibilities

• Ensure exceptional customer service is provided courteously.
• Oversee operational goal setting and maintain achievement.
• Manage inventory levels and variety on shelves.
• Supervise store maintenance and day-to-day operations.

Skills

Leadership

Customer service

Operational management

Communication

Inventory control

Job description

Mandate:

The ability to lead a team, focused on excellent customer service, outstanding product presentation, and efficient processes, designed to achieve maximum sales while controlling costs.

passion & commitment to customer service is a key driver for our Company

Operational Responsibilities

• Ensuring exceptional customer service is provided in a courteous manner to maintain our reputation for friendly, effective, and personalized experience.
• Responsible for Fresh Side or Dry Side and/or both sides.
• To assist with setting operational goals for their designated areas and be accountable for enforcing those goals and standards to ensure the overall success of the store operations.
• Responsible to analyze the opportunities by putting in place business plans and ensure the completion of their execution to achieve financial objectives within the store (this includes gross profit, wage cost, operational expenses, inventory control, net contribution, and shrink).
• To review and provide direction regarding planogram programs with Department Managers within their designated areas and be accountable to oversee the delivery of merchandising programs which includes the maintenance, communication, and execution of store planograms.
• Responsible to oversee the execution and maintenance of store programs and initiatives (insiders, new rollouts etc).
• Responsible to review and provide approvals regarding Department Manager’s store administrative activities, including financial reporting, labour scheduling, budgeting, bookings, and others within their respected areas.
• Accountable to maintain company’s merchandising standards including all sales floor and backroom areas by providing proper delegation, direction, and identify Department Managers’ key responsibilities and priorities in this matter.
• Ensure that inventory is maintained at a specific level and that there is a proper mix of assortment on the shelves available.
• To be involved in Customer Service and Customer Relations at all times.
• To be responsible for the closing functions of the store (minimum of 2 nights a week).
• Responsible to oversee all maintenance aspects of the store (including 3rd party contractors).
• Responsible for the day-to-day operations and oversee the store in the absence of the Franchisee;0

How You’ll Succeed

At Fortinos, we attribute our success to preserving our core values: super fresh foods, well‑trained staff, store cleanliness and above all, superior, friendly customer service. If that sounds like you, and you are open‑minded, responsive to change and up to the challenges provided in a fast‑paced retail environment, apply today.

We are committed to creating a diverse and inclusive workplace.
If you are contacted by us regarding a job opportunity or interview, please advise if you require accommodation.

NOTE: The Employer noted in this posting is an independently owned corporation (“Franchisee”) which is licensed to use the “FORTINOS” trademark(s) by Loblaws Inc. Applicants hired by a franchisee will be employees of the franchisee. No employment or similar relationship will be created between the applicant and Loblaws Inc. or its affiliates.