Assistant Store Manager - Back-end Operations

J.D. Irving, Limited; Saint John; On-site; CAD 50,000 - 70,000; Full time

Job summary

A leading retail company in Saint John is seeking an Assistant Store Manager for Back-End Operations. This role involves overseeing operations in the lumber yard and LBM departments, ensuring safety and financial results, and providing exceptional customer service. Ideal candidates should possess strong leadership abilities and at least 2-3 years in a supervisory position. Proficiency in Microsoft Office is essential, and candidates must be 21+ for forklift training.

Qualifications

• 2-3 years in a leadership/supervisory role.
• Ability to leverage technology for project management and problem solving.
• 21+ years of age for forklift training.

Responsibilities

• Oversee and manage shrink and inventory integrity.
• Maintain organized and safe workspace standards.
• Engage and motivate team members through regular coaching.
• Drive sales profitability in lumber and LBM departments.
• Manage fleet operations for timely product delivery.
• Support team development through training programs.

Skills

Retail management

Excellent communication skills

Exceptional customer service skills

Technology utilization

Tools

Microsoft Office Suite

Kronos

D365

Job description

Here at KENT, we know our success is based on the fearless leadership of our teams. Each of our retail locations has unique needs to best serve both its clients and staff, and we empower our managers to manage multiple aspects of their businesses as if it were their own. Assistant Store Managers Back-End Operations are responsible for all operations within the ‘back-end’ of the business including the Lumber Yard and LBM (lumber and building materials) departments, including maintaining safety standards, delivering financial results, merchandising, providing a first-class customer service experience, and developing their people.

Qualifications

• Retail management is considered an asset
• 2-3 years in a leadership/ supervisory role
• Excellent communication skills, verbal and written
• Exceptional customer service skills
• Ability to leverage technology for project management, analysis, and solving problems (including Microsoft Office Suite)
• Openness to continuous improvement and responsibility for independent learning
• Flexible schedule based on retail needs
• Shrink and inventory control
• 21+ years of age due to the forklift training requirement (in-house to be provided), previous forklift experience is considered an asset

Responsibilities

• Oversee and manage shrink, ensuring accurate inventory counts and maintaining inventory integrity.
• Maintain high yard standards, ensuring the workspace is organized and safe for both employees and customers.
• Engage and motivate team members through regular check-in’s, coaching, and providing constructive feedback.
• Drive profitability by executing sales strategies focused on lumber and lumber building materials (LBM).
• Analyze sales performance and implement initiatives to enhance sales growth.
• Manage fleet operations, ensuring timely and efficient delivery of products to customers. (Optional dependent on store)
• Support team development through training programs and fostering a positive work environment.
• Ensure proficiency in software usage to enhance productivity and streamline daily operations: Microsoft Suite applications, including Excel, Word and Outlook. Operate Kronos for timekeeping and attendance management and D365 for managing customer interactions, sales processes, and inventory tracking.