Assistant Store Manager - Back-end Operations

Kent Building Supplies; Fredericton; On-site; CAD 45,000 - 55,000; Full time

Job summary

A leading retail supplier in Fredericton seeks an Assistant Store Manager for Back-End Operations to ensure high standards in inventory and customer service. The ideal candidate will have 2-3 years of leadership experience, demonstrate exceptional communication skills, and be proficient in using technology like Microsoft Office, Kronos, and D365. Responsibilities include managing shrink, motivating team members, and driving profitability in the lumber department.

Qualifications

• 2-3 years in a leadership/supervisory role.
• Exceptional customer service skills.
• Openness to continuous improvement and independent learning.

Responsibilities

• Oversee and manage shrink and inventory.
• Maintain high yard standards and workspace organization.
• Engage and motivate team members through regular coaching.
• Drive profitability through sales strategies focused on lumber.

Skills

Retail management

Leadership

Communication skills

Customer service

Technology usage

Tools

Microsoft Office Suite

Kronos

D365

Job description

Job Description

Here at KENT, we know our success is based on the fearless leadership of our teams. Each of our retail locations has unique needs to best serve both its clients and staff, and we empower our managers to manage multiple aspects of their businesses as if it were their own. Assistant Store Managers Back-End Operations are responsible for all operations within the ‘back-end’ of the business including the Lumber Yard and LBM (lumber and building materials) departments, including maintaining safety standards, delivering financial results, merchandising, providing a first-class customer service experience, and developing their people.

Responsibilities

• Oversee and manage shrink, ensuring accurate inventory counts and maintaining inventory integrity.
• Maintain high yard standards, ensuring the workspace is organized and safe for both employees and customers.
• Engage and motivate team members through regular check-in’s, coaching, and providing constructive feedback.
• Drive profitability by executing sales strategies focused on lumber and lumber building materials (LBM).
• Analyze sales performance and implement initiatives to enhance sales growth.
• Manage fleet operations, ensuring timely and efficient delivery of products to customers. (Optional dependent on store)
• Support team development through training programs and fostering a positive work environment.
• Ensure proficiency in software usage to enhance productivity and streamline daily operations: Microsoft Suite applications, including Excel, Word and Outlook. Operate Kronos for timekeeping and attendance management and D365 for managing customer interactions, sales processes, and inventory tracking.

Qualifications

• Retail management is considered an asset
• 2-3 years in a leadership/ supervisory role
• Excellent communication skills, verbal and written
• Exceptional customer service skills
• Ability to leverage technology for project management, analysis, and solving problems (including Microsoft Office Suite)
• Openness to continuous improvement and responsibility for independent learning
• Flexible schedule based on retail needs
• Shrink and inventory control
• 21+ years of age due to the forklift training requirement (in-house to be provided), previous forklift experience is considered an asset