Assistant Store Manager

Guess?, LLC.; Toronto; Presencial; CAD 25 000 - 37 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Accommodations available

Resumo da oferta

GUESS is seeking an Assistant Manager to lead customer experience and staff development at our Scarborough store. The role emphasizes training, coaching, and maintaining high standards on the sales floor and in the stockroom.

You will drive sales, manage payroll, prevent losses, and ensure policy compliance while delivering exceptional service in a fast-paced retail environment.

Qualificações

• Training completion is expected per company guidelines.
• Lead by example through coaching on product knowledge, selling skills, and visual merchandising.
• Deliver exceptional customer service and maintain store standards on floor and stockroom.
• Ensure profitability by meeting store sales goals and controlling payroll.
• Adhere to loss prevention measures and company policies.

Responsabilidades

• Oversee customer experience and staff development.
• Train and coach team on product knowledge and selling skills.
• Maintain visual merchandising standards and store cleanliness.
• Meet or exceed store profitability metrics including payroll and shrink.
• Apply sound judgment in decision making and communicate effectively.

Conhecimentos

Training

Leadership

Customer Service

Visual Merchandising

Sales Growth

Payroll Management

Loss Prevention

Policy Compliance

Communication

Integrity & Respect

Adaptability

Multitasking

Formação académica

High School Diploma or equivalent

Ferramentas

PC Proficiency

Report Analysis

Descrição da oferta de emprego

Position Overview

The Assistant Manager is responsible for overseeing the customer experience, training and development of the store staff, leading by example on the selling floor, and maintaining the store standards on the selling floor and stockroom.

Reports To: Store Manager

Supervises: Assists management with all sales associates, desk associates, and stock associates

Essential Functions

People Development

• Training Completion: Ensure all associates complete training per company guidelines.
• Leadership by Example: Lead by example by training, developing, and providing ongoing feedback and coaching on product knowledge, selling skills, visual merchandising, and delivering the customer experience.

Customer Experience

• Customer Service: Ensure an excellent level of customer service is a priority at all times by consistently executing and achieving the Customer Experience through regular assessment, coaching, and follow-up with the team.
• Visual Merchandising: Maintain all visual merchandising standards, directives, promotions, and ensure overall cleanliness and organization of the sales floor and stockroom.

Drive Sales & Profitability

• Sales Goals: Meet or exceed profitability expectations for the store in sales, payroll, shrink, and conversion.

Operational Effectiveness

• Payroll Management: Meet all payroll expectations.
• Loss Prevention: Control company assets by meeting all loss prevention measures.
• Policy Compliance: Execute and comply with all company policies and procedures.

Additional Responsibilities

• Decision Making: Use sound judgment when making decisions.
• Communication: Maintain excellent communication skills.
• Integrity & Respect: Act with integrity and respect.
• Adaptability: Adapt to changes required by the business.
• Multitasking: Ability to handle multiple tasks simultaneously.
• Additional Duties: Assume and complete other duties as assigned by the supervisor.

Job Requirements

• Minimum two years of experience with a proven track record for driving sales and profit results, and training and developing a team of individuals.
• Proficiency in personal computer use and detailed report analysis.
• High school education or equivalent preferred.
• Ability to perform heavy lifting in excess of 30 pounds.
• Ability to stand for a minimum of eight hours during scheduled shifts.

Brand

GUESS

Store

5959

Store Address

300 Borough Dr. - Scarborough, ON M1P4P5

Salary Minimum

$17.95

Salary Maximum

$27.00

Accommodations

Accommodations are available for applicants with disabilities in the Company’s recruitment processes. Should you require accommodation in the recruitment process, contact us here .