Assistant Store Manager

ColumbiaSportswear; The Blue Mountains; On-site; CAD 100,000 - 125,000; Full time

Job summary

A leading outdoor apparel company in The Blue Mountains, Ontario is seeking an Assistant Store Manager to lead a diverse team in providing exceptional customer service and enhancing brand loyalty. The ideal candidate has over 5 years of retail experience with strong leadership and communication skills. This role includes responsibilities for training staff, managing operations, and creating engaging shopping experiences. Competitive wages and benefits are offered including medical, dental, and EAP services.

Benefits

Competitive salary

Medical, dental, and vision insurance

Pension plan with company matching

Employee discounts

Employee Assistance Program

Qualifications

• 5+ years of experience in retail
• Ability to resolve technical and operational problems
• Skill in driving personalized service and selling

Responsibilities

• Lead and direct staff on daily operations.
• Create engaging consumer experiences.
• Provide coaching on sales techniques.
• Assist in hiring and onboarding new staff.
• Participate in developing action plans for store operations.

Skills

Inventory systems usage

Point of Sales (POS) systems

Consumer engagement

Effective communication

Education

High School Diploma or GED

Job description

ABOUT THE POSITION

Our store leadership teams are essential to our business with over 430 retail stores worldwide. From ensuring effective store operations, strategies, and procedures, to guiding and developing team members, our Store Leadership Teams help create memorable consumer experiences while supporting and helping drive the company’s mission of “Connecting Active People with Their Passions.”

As an Assistant Store Manager, you will lead our Sales Associates and Supervisors to engage consumers and inspire brand loyalty. You will provide continuous training and coaching on products, technologies, and enhanced selling skills that enable Sales Associates to recommend products and influence consumer buying decisions. The Assistant Store Manager develops strategies to improve consumer engagement, drive sales, and increase profitability. You will support the store manager in creating an environment focused on inclusion, teamwork, customer service, and productivity by being a positive role model and leader.

HOW YOU’LL MAKE A DIFFERENCE

• Provides leadership and direction to a diverse staff of supervisors and associates on day-to-day operations to ensure staff performance and operational standards are met.

• Creates an engaging consumer shopping experience that expands our consumer base. Ensures sales associates have in-depth knowledge of our products and technology to better serve consumer’s needs.

• Provides training and coaching on selling skills that influence consumer buying decisions. Assists the Store Manager in interviewing, hiring, training, and coaching diverse staff, as necessary.

• Assists the Store Manager with interviewing, hiring, and onboarding new team members, as necessary. Supports ongoing team member growth and development.

• Participates in the development and implementation of action plans to address opportunities relating to sales, store operations, safety, and employee productivity and performance.

• Creates weekly store schedules and supports the Store Manager in achieving labor and operating expense targets.

• Maintains appropriate inventory levels and accuracy through effective receiving, processing, salesfloor replenishment, stockroom organization, and shrink controls.

YOU HAVE

• No specific education required (High School Diploma or GED preferred)

• 5+ years of experience in position or specialization

• Skill operating Inventory and Point of Sales (POS) systems, and various other retail software tools.

• Experience driving consumer engagement, personalized service, and selling skills.

• Ability to use judgment to identify and resolve day-to-day technical and operational problems

• Effective communication skills; able to exchange ideas and information with the store leadership team, associates, and consumers.

JOB CONDITIONS

• Frequently in a more active environment (i.e., it requires the ability to constantly move about) that can be physical or strenuous (frequently adjusting/moving items weighing up to 40 lbs.). They may frequently use specialized equipment and may have exposure to dust and noise.

• Occasionally it requires the ability to work in place.

• Ability to communicate clearly with others.

• Availability to work a flexible retail schedule, which may change seasonally and in response to location-specific business trends or forecasts. All local, state, and federal laws are adhered to when evaluating your availability.

Starting Wage- $24.48-29.98

#SPO

This job description is not meant to be an all-inclusive list of duties and responsibilities, but constitutes a general definition of the position's scope and function in the company.

Columbia Sportswear Canada is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national or ethnic origin, disability, as well as any other characteristic protected by federal, provincial or local law. Columbia Sportswear Canada provides accommodations to applicants with disabilities throughout the hiring process. If you require accommodations to complete an application, please contact Human Resources [e-mail] or call 519-644-5000 and we will work with you to meet your accommodation needs. At Columbia Sportswear Company, we’re proud to offer regular full-time employees a benefits package that includes a variety of services and products to help make your life and work more rewarding. Our benefit programs contribute to overall employee well-being by aligning those programs with the fundamental elements of well-being: physical, social/emotional, financial, career and community. Benefits that can protect your family’s financial future and help you save money through our Pension plan plus a generous company match option. Columbia offers medical, dental, vision, life Insurance, and disability coverage. In addition, Columbia provides an Employee Assistance Program (EAP) which offers free wellness benefits and confidential 24/7/365 counseling services. We have extensive wellness benefits, including paid time off programs, and employee discounts also available.