Assistant Store Manager

Rogers Communications, Inc.; Surrey; On-site; CAD 100,000 - 125,000; Full time

Job summary

A leading communications company in Metro Vancouver is seeking an Assistant Store Manager to enhance customer experiences and lead a retail team. Responsibilities include driving customer interactions, coaching team members, and engaging with the community. Ideal candidates are passionate about technology and possess strong leadership skills. This position offers competitive compensation and extensive benefits.

Benefits

Competitive compensation

Health & well-being benefits

Flexible work schedule

Employee discounts up to 50%

Leadership development programs

Qualifications

• Ability to work a flexible schedule.
• You meet the minimum age of majority.
• An ability to deliver on business plans.

Responsibilities

• Drive positive, solution-based customer interactions.
• Encourage your team to create best-in-class customer experiences.
• Engage and grow your customer base with personalized communication.

Skills

Leadership qualities

Customer interaction

Team collaboration

Problem-solving

Technology enthusiasm

Job description

Assistant Store Manager

Our branded retail team is at the heart of our success. We represent the welcoming spirit of our company. Our retail teams are outgoing and approachable individuals who understand how our products and services fit into everyday life, and we’re excited to show customers how that technology can enhance and simplify their lives. We deliver a seamless experience, value expertise, dedication, and commitment to doing what’s right for our customers needs, every time.

At Rogers, we believe in fostering an environment that inspires personal growth, building careers, and creating an inclusive future for everyone. If you’re passionate about technology, enjoy connecting with people, and thrive in a supportive team environment, consider exploring the following opportunity!

As an Assistant Store Manager, you can expect to:

• Work with accountable leaders to help drive positive, solution-based customer interactions and experiences
• Encourage and coach your team to create best-in-class customer experiences and meet business goals
• Receive ongoing training and development to ensure you have all the necessary skills to support the team
• Support your store operations with a creative spirit that can adapt to an ever-changing environment
• Engage and grow your customer base with personalized communication and outreach to customers via phone calls and business text messaging
• Participate in community events and outreach efforts to support local small businesses.

What’s in it for you:

• Competitive compensation, with a lucrative management bonus program
• One of the best flex health benefits, RRSP, TFSA and Pension plans in Canada
• Mental Health and support benefits- 100% coverage
• Employee and Family Assistance Program benefit
• Employee discounts that can offer up to 50% off our Rogers & Fido products and services
• A commitment to fostering an inclusive and diverse workplace where all our team members can bring their whole selves to work
• Advance your career growth and development opportunities

What we’re looking for:

• You have a passion for influencing and inspiring teams
• An ability to deliver on business plans to meet regional, and store targets
• Leadership qualities which foster collaboration within the team
• A progressive thinker with a desire to think outside the box
• Ability to work a flexible schedule (ability to work 40 hours/week)
• You are excited and inspired by technology
• You meet the minimum age of majority (varies by province)

After you apply

Candidates will be required to complete an online assessment as a next step. If you are selected to move forward in the process, our recruitment team will reach out to you discuss the position further. Successful candidates will be required to provide consent for and pass Background Check requirements.

To protect our people, brand and assets, a pre-employment background check will be conducted. As part of our selection process, all candidates must clear a criminal/credit background check and ID verification. Previous employment verification may be required depending on the role.

Schedule: Full time
Shift: Variable
Length of Contract: Not Applicable (Regular Position)
Work Location: 2154 - 10355 152nd Street (5759), Surrey, BC
Travel Requirements: Up to 100%
Background Check(s) Required:
Posting Category/Function: Retail (Store Management / Corporate) & Store Management

Location: Surrey, BC, CA

For any questions, please visit the Recruitment Process FAQ.

To support career growth, collaboration, and high-performing teams, all Corporate Employees are expected to work onsite a minimum of four (4) days per week starting October 6, 2025, increasing to five (5) days per week effective February 2, 2026. We believe that in-person connection strengthens our culture and drives industry-leading performance.

Posting Notes: Retail

Being a Rogers team member comes with some great perks & benefits including:

· Health & well-being benefits
· Donation matching
· Paid time off for volunteering
· Wealth Accumulation including: Pension plan & Employee stock options
· Generous employee discounts
· Leadership development, Mentorship, and Coaching programs

* available for full-time and part-time permanent employees, some restrictions apply

Job Segment: Retail Manager, Retail Operations, Store Manager, Manager, Retail, Management