Assistant Store Manager

Dollarama; Smiths Falls; On-site; CAD 42,000 - 65,000; Full time

Benefits offered by this job

Competitive pay

Company matched pension

Training & integration program

Job summary

Dollarama is seeking an Assistant Store Manager in Ontario to support the Store Manager in overseeing daily retail operations and achieving sales goals. You will act as the Manager on Duty in the Store Manager's absence, ensuring customer satisfaction and smooth store performance.

The role requires at least two years of retail experience with supervisory responsibilities, open availability, and strong leadership and communication skills.

Qualifications

• Minimum of two (2) years of retail experience.
• At least two (2) years in a supervisory or management role.
• Open availability (day, evening, weekend).
• Strong leadership, communication, and decision-making skills.
• Ability to multitask and prioritize in a fast-paced environment.

Responsibilities

• Assist the Store Manager with daily store operations and staff management.
• Support merchandising, stocking, and unpacking daily shipments.
• Provide exceptional customer service and resolve escalated issues.
• Coach and develop employees through training and feedback.
• Perform cash management and store opening/closing duties as needed.
• Assign tasks to team and ensure store safety and cleanliness.
• Conduct regular performance evaluations and provide constructive feedback.
• Ensure adherence to company policies and safety standards.
• Maintain visual merchandising standards.
• Participate in hiring and performance management.

Skills

Leadership

Communication

Decision-making

Customer service

Job description

The Assistant Store Manager supports the Store Manager in overseeing daily retail operations, ensuring customer satisfaction, and achieving sales goals. Acts as Manager on Duty in the Store Manager's absence.

Daily Tasks (but not limited to)

• Assisting the Store Manager with operations and staff management.
• Helping with merchandising, stocking, and unpacking daily shipments.
• Providing exceptional customer service and resolving escalated issues.
• Training, coaching, and developing employees.
• Performing cash management, store opening and closing duties as needed.
• Assigning tasks to the team and ensuring store safety and cleanliness.
• Conducting regular performance evaluations and providing feedback.
• Ensuring adherence to company policies and safety standards.
• Maintaining visual merchandising standards.
• Responsible for hiring and performance management.

What Do You Need to Succeed?

• Minimum of two (2) years of retail experience.
• At least two (2) years in a supervisory or management role.
• Open availability (day, evening, weekend).
• Strong leadership, communication, and decision-making skills.
• Ability to multitask and prioritize in a fast-paced environment.

Why Join Our Team?

• Stimulating and diverse working environment.
• Competitive compensation and benefits package*
• Company matched pension plan*
• Tailor-made training and integration program.
• Career development opportunities within the company.
• Applicable to full-time employees only. Full-time status is achieved after 25 hours/week for sixteen consecutive weeks (with one week grace period below 25 hours).

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