Assistant Store Manager

Canna Cabana Inc.; Owen Sound; On-site; CAD 48,000 - 64,000; Full time

Job summary

High Tide Inc. is seeking an Assistant Store Manager for its Canna Cabana cannabis retail operation in Ontario.

You will collaborate with the Store Manager to supervise daily store activities, support staff, manage inventory, ensure regulatory compliance, and drive customer satisfaction in a fast-paced environment. The role requires experience in retail management, a CannSell license (or ability to obtain AGCO licensure), strong leadership, and excellent communication.

Qualifications

• CannSell license from AGCO is required or obtainable within first month
• 4-5+ years of retail management experience
• Possess or ability to obtain Cannabis Retail Manager License from AGCO
• Clean Criminal Background check
• First Aid certification is an asset
• Proficiency in Microsoft Office
• Experience in a Unionized environment beneficial
• Knowledge of cannabis industry and AGCO policies/laws
• Able to work nights, holidays and weekends
• Strong leadership and communication skills

Responsibilities

• Motivate and lead team to be positive, friendly, and hardworking
• Support store manager and team, provide feedback for professional growth
• Ensure adherence to SOPs and regulatory changes
• Lead by example and handle conflicts in a high-volume store
• Monitor daily sales and inventory, coordinate audits
• Maintain store compliance with local regulations and reporting
• Assist in opening/closing procedures and stock management
• Communicate via manager logs and emails with staff
• Uphold HR policies and maintain a clean, organized store environment

Skills

CannSell license

Retail management

Customer service

Team leadership

Microsoft Office

Tools

Microsoft Office

Job description

Our retail Assistant Store Manager (ASM) is vital to delivering a distinctive shopping experience. The ASM is primarily responsible for working collaboratively with the SM and company management and to manage, maintain and supervise day-to-day retail operations activities at the retail store location.

Responsibilities

• Motivate and inspire team members to be positive, friendly, knowledgeable, and hardworking
• Support SM and team members and provide positive and constructive feedback so that they grow professionally
• Support SM and all team members on work procedures and policies so that everyone understands what's required to do a great job
• Follow written SOPs as changes to policy and/or regulations occur and ensure compliance among team
• Be accessible and extremely responsive to all team member's questions, suggestions, and concerns and help resolve any team member conflicts
• Strong ability to lead by example and work with staff to deal with any circumstances that may arise in a high-volume retail store.

Sales and Customer Service:

• Utilize customer and team member feedback to readily implement changes to improve the customer experience
• Track all employee and store sales daily to ensure optimal performance

Daily Store Operations:

• Maintain store compliance with all local, state and federal regulations, Organize and communicate all required reporting, paperwork, and state tracking system recording
• Assist SM(s) with inventory, sales, and compliance audits
• Perform all daily opening and closing procedures
• Ensure that the sales floor is adequately stocked at all times
• Coordinate with management and senior leadership to perform daily/monthly/yearly inventory audits and reconciliations
• Ensure all expired/damaged/returned product is logged and disposed of according to regulations
• Assist in receiving and ensuring that all AGCO/wholesale deliveries are compliant and accurate compared to invoices, etc.
• Provide daily correspondence via email and manager’s log, with the team members as needed
• Comply with all HR policies, including confidentiality and non-disclosures
• Maintain a clean and organized work environment.

Qualifications

• CannSell license from AGCO
• Clean Criminal Background check
• 4-5+ years of retail management experience in retail.
• Possess or Ability to obtain Cannabis Retail Manager License from AGCO by given personal disclosure and details to AGCO within the first month of employment.
• A valid First Aid certification is considered an asset
• Must have proficiency in Microsoft Office
• Experience managing in a Unionized environment.
• Sound knowledge of Cannabis plants and different strains of Cannabis
• Knowledge of standards of Cannabis Retail stores set by AGCO.
• Knowledge of local and state laws and regulations pertaining to retail Cannabis is a must!
• Achievement-oriented and hard working
• Must successfully pass an extensive background check.
• Organized, flexible, and empathetic
• Detail-oriented and proactive
• Excellent leadership and management skills
• Strong time management and prioritization skills
• Ability to multi-task in a fast-paced, high-volume environment
• Strong communicator who can present ideas clearly
• Strong problem-solving and decision-making skills
• Entrepreneurial, collaborative, an extremely positive attitude
• Knowledgeable about the cannabis industry and its policies and laws
• Ability to work nights, holidays and weekends and different locations

Why You Should Apply:

• The opportunity to work for a growing company that is positioned to become a globally recognized brand in the cannabis industry.
• Significant opportunity for growth, experience and learning
• Unlimited bonus earning potential

Additional points:The job posting reflects the general details considered necessary to describe the principal functions and duties as required for proper evaluation of the job. There may be additional duties, responsibilities, and qualifications for this job.

We thank all applicants in advance for their interest; however, only those selected for an interview will be contacted.

Job Types: Full-time, Permanent

High Tide Inc. is the leading community-grown, retail-forward cannabis enterprise engineered to unleash the full value of the world’s most powerful plant and is the second-largest cannabis retailer globally by store count. High Tide (HITI) is uniquely-built around the cannabis consumer, with wholly-diversified and fully-integrated operations across all components of cannabis, including:

• Bricks & Mortar Retail: Canna Cabana™ is the largest cannabis retail chain in Canada, with 200+ current locations spanning British Columbia, Alberta, Saskatchewan, Manitoba, Ontario and growing. In 2021, Canna Cabana became the first cannabis discount club retailer in the world.
• Retail Innovation: Fastendr™ is a unique and fully automated technology that employs retail kiosks to facilitate a better buying experience through browsing, ordering and pickup.
• Consumption Accessories: High Tide operates a suite of leading accessory e-commerce platforms across the world, including Grasscity.com, Smokecartel.com, Dailyhighclub.com, and Dankstop.com.
• E-commerce Platforms: High Tide operates a suite of leading accessory sites across the world, including Grasscity.com, Smokecartel.com, Dailyhighclub.com, and Dankstop.com.

C BD: High Tide continues to cultivate the possibilities of consumer CBD through Nuleafnaturals.com, FABCBD.com, blessedcbd.de and blessedcbd.co.uk.

Wholesale Distribution: High Tide keeps that cannabis category stocked with wholesale solutions via Valiant™.

Licensing: High Tide continues to push cannabis culture forward through fresh partnerships and license agreements under the Famous Brandz™ name.

High Tide consistently moves ahead of the currents, having been named one of Canada’s Top Growing Companies in 2021, 2022, 2023 and 2024 by the Globe and Mail’s Report on Business Magazine, and was named as one of the top 10 performing diversified industries stocks in both 2022 and 2024 TSX Venture 50. High Tide was also ranked number one in the retail category on the Financial Times list of Americas’ Fastest Growing Companies for 2024.

To discover the full impact of High Tide, visit www.hightideinc.com . For investment performance, don’t miss the High Tide profile pages on SEDAR+ and EDGAR.

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