Assistant Store Manager

Golden Goose; Montreal (administrative region); On-site; CAD 48,000 - 64,000; Full time

Job summary

Golden Goose in Mount Royal, Quebec, is seeking an Assistant Store Manager to support the Store Manager in organizing and implementing sales strategies while delivering elevated customer service. The role focuses on staff guidance, training, and ensuring compliance with brand standards.

You will drive omni-channel sales, supervise operations, and foster strong client relationships through personalized service.

Qualifications

• Fluency in local language; additional language knowledge is a plus.
• Minimum of 3 years management experience in retail.
• Strong communication and interpersonal skills.
• Ability to train and guide a team and manage store operations.

Responsibilities

• Collaborate with Store Manager to achieve sales objectives and implement strategies.
• Guide the team to meet commercial targets while ensuring customer satisfaction and adherence to standards.
• Participate in the sales process with detailed product information and upselling strategies.
• Develop personalized customer experiences and coordinate with CRM for clienteling.
• Oversee in-store presentation, stock, and brand standards to boost sales.
• Ensure staff are well prepared on product knowledge, brand identity, and SOPs.

Skills

Sales experience

Communication skills

Problem solving

Team player

Time management

Flexibility

Availability to work varied hours

Job description

Golden Goose is a journey of love and authenticity, leading you to embrace your true self, where tradition and innovation merge into timeless, one-of-a-kind creations. We are looking for a passionate talent to build our customer experience. The candidate will join the store team located in Mount Royal Quebec. The position will report directly to the Store Manager.

MISSION

The Assistant Store Manager supports the Store Manager in organizing, planning, and implementing strategies to achieve sales goals and overall store success. Providing an elevated level of customer service by assisting customers, addressing their questions, and resolving any issues, the Assistant Store Manager supports the Store Manager in monitoring staff performance, providing training and guidance when needed.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Collaborate closely with the Store Manager to achieve sales objectives by implementing sales strategies, monitoring main sales KPI’s and driving Omni channel sales in a fast-paced environment by utilizing all available tools and technology;
• Support the Store Manager in guiding the team to achieve commercial targets, granting customer satisfaction and the respect of qualitative standards;
• Actively participate in the sales process, ensuring elevated standards of customer satisfaction by providing detailed product information, suggesting complementary items, implementing up-selling, cross-selling strategies and supporting the staff in acting accordingly;
• Enhance customer satisfaction and ensure strong customer relationships are built by listening customer feedback, building personalized customer experiences, driving database development and ensuring that clients are properly registered on the Golden App for effective customer segmentation and profiling;
• Ensure that the team proactively manage clienteling activities in coordination with CRM department;
• Acting as a brand ambassador, conveys the brand’s vision and heritage to colleagues and clients, representing its values and shares with the team helpful insight about iconic products/elements;
• Actively contribute to the overall store presentation, maintaining appropriate visual display and store standards, ensuring that products are displayed accordingly with the brand's image and standards to boost sales;
• Support the Store Manager and inspire the team by ensuring the in-store follow-up after trainings delivered on the brand, products, operations, and soft skills;
• Assure staff is groomed, welcoming, professional, and always well prepared on product and brand identity;
• Support the Store Manager in overseeing staffing for open positions, ensuring that all recruits meet the company standards in terms of skills, experience, and potential;
• Supervise and coordinate all store activities to ensure the smooth execution of operational tasks and the achievement of predetermined objectives, with a particular focus on SOP (Standard Operation Procedure);
• Make sure corporate rules and regulations, concerning business, governance, Compliance and Health & Safety are put in place;
• Ensure the stock and the backroom are effectively managed, and operational duties are met (Goods receiving, transferring, stock take, stock arrangement, reporting etc.);
• Adopt IT and digital commercial tools and systems and make sure the staff is well trained and aware.

KEY REQUIREMENTS

• Fluency in local language. Additional language knowledge will be considered as a plus, reflecting our commitment to a diverse and inclusive workforce;
• Sales background: previous experience preferably in retail sector in similar role;
• Minimum of 3 years management experience in retail;
• Strong communication skills, with the ability to listen actively and engage thoughtfully;
• A problem solver who can identify issues, evaluate solutions, and make informed decisions;
• A team player who values collaboration and can work towards common goals;
• Effective time management, prioritizing tasks efficiently;
• Availability to work varied hours and days including nights, weekends and holidays as needed;
• Flexibility to travel for specific mission or support.

*This job description may not be inclusive of all assigned duties, responsibilities or aspects of the job described and may be amended at a time at the sole discretion of the Employer

We are an equal opportunity employer and passionately believe that our strength lies in people youniqueness. We encourage applications from individuals of all backgrounds, experiences and perspectives. Because people are at the heart of everything we do.

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