Assistant Store Manager

Knix; London; On-site; CAD 45,000 - 55,000; Full time

Job summary

A leading intimate apparel brand in London, Ontario, is seeking an Assistant Store Manager to cultivate an inclusive environment while driving exceptional customer experiences. The ideal candidate will demonstrate strong leadership skills, a passion for coaching, and a commitment to community engagement. This full-time role offers competitive pay, health benefits, and opportunities for career advancement.

Benefits

Competitive Pay – Base Salary plus Bonus

Health benefits program

Parental Leave Top‑Up Program

Savings and Retirement matching program

Generous employee discounts

Career Advancement opportunities

Qualifications

• Previous experience in a retail lead/management role leading a similar size team.
• Proven experience in recruiting and developing a high-performing team.
• Open availability for evenings, weekends, and holidays.

Responsibilities

• Coach and develop your team to drive business results.
• Support store manager with hiring and training.
• Create a comfortable experience for all customers.

Skills

Leadership

Customer Engagement

Retail Management

Job description

Knix is an award‑winning intimate apparel and activewear brand that is re‑inventing intimates for real life. Through our innovative products and our engaged community, we are empowering people everywhere to be unapologetically free. Launched in 2013, we are one of the fastest‑growing intimate apparel brands in North America and are globally recognized as an innovator within the apparel space. We reach over 3 million customers through our online stores, Knix retail locations across North America and channels such as wholesale and Amazon. We are revolutionizing the apparel industry with our best‑in‑class customer experience, innovative products and brands Knix and Kt by Knix. Come join us if you are looking for a purpose‑driven and authentic career!

Knix is coming to Masonville Place!

We are looking for an Assistant Store Manager who can help build, lead, and develop a team of associates in partnership with the Store Manager to create an inclusive environment for customers as they explore the store and Knix’s product line. Actively listening to client needs and preferences, you lead your team in delivering exceptional customer experience from the moment our guests enter the store. You are passionate about coaching and developing a team across all business areas, including but not limited to sales + service; product knowledge + brand history and operational excellence, including day‑to‑day operations, visuals, and merchandising; and more. You know your customers + community and have experience in building a sense of community, engaging new customers, and continuing to drive results.

Full‑time Permanent

Knix Store Location: 1680 Richmond St, London, ON N6G 3Y9

What's in it for you:

• Competitive Pay – Base Salary plus Bonus, with performance‑based pay increases.
• Health – Health benefits program that starts on your first day, and access to a mental health & wellness platform that offers therapy and coaching sessions.
• Family – A Parental Leave Top‑Up Program up to 80% of your salary.
• Savings and Retirement – Company GRSP Program that matches up to (3%) of your pay.
• Work Environment – A one‑of‑a‑kind culture that is committed to fostering an inclusive and diverse workplace where all our team members can bring their whole selves to work.
• Product Discount – Generous employee discounts that offer up to 50% on your favourite Knix products.
• Career Advancement – Monthly, quarterly, and semi‑annual awards and recognition and the opportunity to advance in your career – We are growing FAST!

About You:

• You have a pulse on what Knix customers want and know how to attract, engage, and delight them throughout the client experience.
• You thrive in a dynamic environment and have the ability to think on your feet.
• You understand what we all experience in fitting rooms and are a natural at making others feel comfortable.
• You’re a people‑first leader who empowers + engages their team to drive business results.
• You’re passionate about our customers and inspired by Knix and our mission.

The Opportunity:

• Coach and develop your team, ensure you are promoting a positive and fun working environment that drives financial results.
• Help manage business aspects of the shop including P&L ownership and sales planning.
• Support the store manager with hiring, training and developing an exceptional team.
• Open and close the store, consistently meeting Knix standards.
• Report on daily store targets.
• Create a comfortable and uplifting end‑to‑end experience for all Knix customers.
• Stay knowledgeable on our growing product assortment – and wear it, too!
• Ensure all products are merchandised effectively to reflect our brand and drive sales.
• Handle any issues or opportunities that arise accurately and confidently.
• Continually work to improve cleanliness, set‑up and organization in all areas of the store.

Qualifications:

• Previous experience in a retail lead/management role leading a similar size team and/or store volume.
• Ability to lead your team to drive business results and deliver excellence in the customer experience.
• Proven experience recruiting, developing, and retaining a high‑performing team consistently meeting and exceeding store KPIs.
• Experience planning + executing community events both in‑store and out‑of‑store is an asset.
• Open availability to ensure business needs are met, including evenings, weekends, and holidays.

Eligibility Requirements:

• Must have the necessary work authorization to be legally employed in Canada and be 18 years of age or older.
• Ability to lift and handle packages weighing up to 25 lbs.
• Ability to move efficiently through the store for long periods of time and as needed for an entire shift.

How we Hire

Our people are what make Knix, Knix! Our people are passionate and have a strong belief in our mission. Our people are naturally curious and ambitious by nature. Employees feel respected and supported at Knix. We take an inclusive and equitable approach offering the same interview experience to every candidate we meet with. Knix is an equal opportunity employer, we celebrate everyone and their intersecting identities. We know and believe that diverse and inclusive teams empower us to make better decisions and inspire innovation so that we can better serve our customers and community. We are committed to providing reasonable accommodations and will work with you to meet your needs. If you are a person with a disability and require assistance during the application process, please don’t hesitate to reach out! We celebrate our inclusive work environment and welcome members of all backgrounds and perspectives to apply.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.