Assistant Store Manager

Dollarama; Greater Napanee; On-site; CAD 45,000 - 55,000; Full time

Job summary

A leading retail company in Greater Napanee is seeking an experienced Assistant Store Manager to support daily operations and manage staff. This role involves ensuring customer satisfaction, implementing merchandising standards, and supervising new employee training. The ideal candidate has at least two years of retail experience in a management role and is available for flexible scheduling. Competitive compensation and growth opportunities are offered.

Qualifications

• Minimum of two years’ experience in the retail industry.
• At least two years in a supervisory or management role.
• Open availability required (day, evening, weekend).

Responsibilities

• Assisting the Store Manager in daily operations and staff management.
• Providing exceptional customer service and resolve escalated issues.
• Training, coaching, and developing employees.

Skills

Leadership skills

Communication skills

Decision-making skills

Time management

Multitasking

Job description

Overview

The Assistant Store Manager provides support to the Store Manager in overseeing the daily retail store operations, ensuring a high level of customer satisfaction, and achieving sales goals. In the absence of the Store Manager, acts as the Manager on Duty (MOD). This role involves managing staff, execution of daily operational tasks, and ensuring compliance with company policies and procedures. The Assistant Store Manager makes sure that company rules and regulations are explained, understood and followed by all team members, that inventory counts are done in a prompt and precise manner in order to have proper resupply of goods and ensures that established merchandizing practices are followed. The Assistant Store Manager is responsible in the recruitment and training activities of new employees.

Responsibilities

• Assisting the Store Manager in daily operations and staff management.
• Helping with store merchandizing, shelf stocking and boxing and unboxing daily shipments
• Providing exceptional customer service and resolve escalated issues.
• Training, coaching, and developing employees
• Performing cash management, store opening and closing duties as needed.
• Assigning task to the team
• Ensure store safety and cleanliness standards are maintained.
• Conducting managers on duty tasks: making sure daily breaks, time and attendance are taken
• Conducting regular performance evaluations and providing feedback to staff.
• Ensuring adherence to company policies, procedures, and safety standards.
• Implementing and maintaining visual merchandising standards based on company strategy
• Responsible for the hiring and performance management process.

Qualifications

• Minimum of two (2) years’ experience in the retail industry
• At least two (2) years in a supervisory or management role
• Open availability required (day, evening, weekend)
• Ability to efficiently organize time and manage priorities
• Good leadership, communication and decision-making skills; and
• Ability to multitask, prioritize, work in a dynamic, fast paced and high-volume environment