Assistant Store Manager

Rona; Grande Prairie; On-site; CAD 65,000 - 90,000; Full time

Benefits offered by this job

Inclusive environment

Employee discounts

Salary review

Telemedicine

Job summary

RONA is seeking a store leadership professional in Canada to guide the Sales team toward excellence and deliver an exceptional customer experience. You will set daily goals, coach performance, and foster strong relationships with retail, professional, and commercial customers.

The role emphasizes motivating staff, managing budgets, and ensuring consistent service across all customer touchpoints. We value teamwork, training, and community involvement as part of our growth.

Qualifications

• 3 years in a leadership role – proven ability to lead a team by promoting and sustaining a culture of sales and service through effective communication.
• Ability to motivate, train, and coach others to a higher level of success and accountability.
• Flexible availability based on store needs (includes evenings and weekends).
• High sense of urgency and drive; able to set priorities and deliver results within deadlines.

Responsibilities

• Clearly outline and communicate sales objectives and expectations to all team members on a daily basis.
• Motivate and influence sales performance with positive feedback and recognition.
• Build strong and lasting relationships with our retail, professional and commercial customers.
• Encourage store team to provide excellent customer service to all RONA customers ensuring that they have a unique and consistent customer experience.
• Provide opportunity for training, including vendor demos, and follows up on RONA training programs.
• Develop, with the Store Manager, the annual operating budget; collaborate with the management team to control expenses by managing scheduled hours, inventories, overhead, and all other store expenses.
• Other related tasks to ensure the store runs smoothly.

Skills

Leadership

Sales coaching

Customer service

Communication

Team motivation

Tools

Microsoft Office

Job description

At RONA, our employees let their passion blossom every day. Our teams are driven by the desire to help people bring their projects to life and are committed to making a difference in the communities we serve.

We operate or service corporate and affiliated dealer stores. With a distinctive product and service offering and complementary store formats ranging from neighbourhood hardware stores to big box stores, our RONA+, RONA and Dick’s Lumber banners are well equipped to help meet the needs of all DIYers and contractors.

You’ve got the talent? We’ve got the tools! Here, your work and ideas will contribute to building a flourishing organization. Your voice will always be heard and valued. You’ll find career opportunities that live up to your ambitions and be able to further develop your unique set of skills.

So, if you’re looking to do what you love, we could be a perfect match.

By joining the RONA family, you’ll enjoy many benefits, such as:

• An inclusive and safe working environment
• Promotion of work-life balance
• Exclusive employee discounts
• Benefits: insurance (certain conditions apply), annual salary review, etc.
• Access to the GreenShield+ telemedicine platform, including virtual consultations with healthcare professionals and pharmacy services
• Opportunities for advancement within the company
• An employer that’s involved in the community
• Teamwork and ongoing training
• A comprehensive training program for all new hires
• A student incentive program
• And much more!

Become the driving force behind our success at Rona! By guiding our Sales team towards excellence, you'll be able to set ambitious goals, motivate with passion and build lasting relationships with our customers. Join us to transform the customer experience and make a difference in a dynamic environment.

Your role:

• Clearly outline and communicate sales objectives and expectations to all team members on a daily basis
• Motivate and influence sales performance with positive feedback and recognition
• Build strong and lasting relationships with our retail, professional and commercial customers
• Encourage store team to provide excellent customer service to all RONA customers ensuring that they have a unique and consistent customer experience
• Provide opportunity for training, including vendor demos, and follows up on RONA training programs
• Develop, with the Store Manager, the annual operating budget; collaborate with the management team to control expenses by managing scheduled hours, inventories, overhead, and all other store expenses
• Other related tasks to ensure the store runs smoothly

What we're looking for:

• 3 years in a leadership role – proven ability to lead a team by promoting and sustaining a culture of sales and service through effective communication
• Ability to motivate, train, and coach others to a higher level of success and accountability
• Flexible availability based on store needs (includes evenings and weekends)
• High sense of urgency and drive; able to set priorities and deliver results within deadlines
• Exemplary listening, communication and interpersonal skills
• Proficiency in Microsoft Office Suite

If selected for an interview, please advise our Store team if you require accommodation during the interview and assessment process and we will work with you to meet your accessibility needs.

RONA is committed to encouraging diversity and inclusion. We are pleased to consider applications from all qualified candidates, regardless of race, colour, religion, sexual orientation, gender, nationality, age, disability, or any other protected status.