Assistant Store Manager

Loblaw Companies Limited; Georgetown; On-site; CAD 60,000 - 85,000; Full time

Job summary

Real Canadian Superstore, part of Loblaw Companies Limited, is seeking an Assistant Store Manager, Fresh. This role reports to the Store Manager and emphasizes customer service excellence, team leadership, and effective planning to drive store performance.

The role requires guiding staff, resolving customer concerns, coordinating with buyers on inventory, and ensuring safety and company procedures are followed. A strong emphasis is placed on teamwork and career development.

Qualifications

• Strong customer service and communication skills.
• Ability to lead and develop a team.
• Proven ability to resolve customer concerns effectively.
• Comfortable working in a fast-paced retail environment.
• Commitment to company values and safety procedures.

Responsibilities

• Provide excellence in customer service as a role model.
• Resolve and manage customer complaints per guidelines.
• Demonstrate leadership and support staff development.
• Recruit and evaluate candidates to meet staffing objectives.
• Schedule employees to improve productivity and margins.
• Coordinate with buyers on inventory needs and merchandising.

Skills

Customer service

Leadership

Communication

Team development

People management

Conflict resolution

Adaptability

Operational planning

Store operations

Job description

Come make your difference in communities across Canada, where authenticity, trust and making connections is valued – as we shape the future of Canadian retail, together. Our unique position as one of the country's largest employers, coupled with our commitment to positively impact the lives of all Canadians, provides our colleagues a range of opportunities and experiences to help Canadians Live Life Well®.

At Real Canadian Superstore, we succeed through collaboration and commitment and set a high bar for ourselves and those around us. Whether you are just starting your career, re-entering the workforce, or looking for a new job, this is where you belong.

Assistant Store Manager, Fresh

Why is this role important:

Reporting to the Store Manager, the Assistant Store Manager will provide excellence in customer service. Demonstrate leadership by managing employees and effectively planning.

What you'll do:

• Present themselves as a role model when providing efficient and courteous customer service.

• Resolve and manage customer complaints effectively and according to established guidelines.

• Demonstrate leadership by providing positive and effective resolution to customer and team members concerns.

• Encourage store employees to take ownership for their performance and career development plans; follow up on a regular basis.

• Maintain ongoing communication with internal colleagues from various departments to improve overall business results.

• Coordinate and communicate with company buyers on what items to purchase for a store's inventory and supervises the activities of the stores merchandising efforts.

• Manage and maintain materials and stocked product inventory.

• Planning and implementing events successfully.

• Achieves staffing objectives by recruiting and evaluating job candidates.

• Scheduling employees efficiently to improve productivity, profitability and margins.

• Continuously training staff effectively to encourage them to meet company standards.

• Pursue succession planning to ensure that employees are constantly developed to fill each needed role.

• Ensure employee awareness of safety and emergency procedures.

• Understand and support store operations, policies and procedures.

• Commitment to promoting a workplace of inclusiveness and belonging

What you bring:

• Good communication/presentation skills to instruct individuals and groups on the use, maintenance and servicing of equipment.

• The ability to develop and maintain client contacts.

• Ability to work in a fast pace environment

• Complies to health and safety regulations

• Demonstrates a commitment to achieving meaningful results

• Displays unwavering commitment to our values

• Demonstrates understanding of the organization’s mission and strategies

• Acts in accordance with policies and procedures

• Detail oriented

• Effective verbal and written skills

• Ability to work independently

Our commitment to Sustainability and Social Impact is an essential part of the way we do business, and we focus our attention on areas where we can have the greatest impact. Our approach to sustainability and social impact is based on three pillars – Environment, Sourcing and Community – and we are constantly looking for ways to demonstrate leadership in these important areas. Our CORE Values – Care, Ownership, Respect and Excellence – guide all our decision-making and come to life through our Blue Culture. We offer our colleagues progressive careers, comprehensive training, flexibility, and other competitive benefits – these are some of the many reasons why we are one of Canada’s Top Employers, Canada’s Best Diversity Employers, Canada’s Greenest Employers & Canada’s Top Employers for Young People.

We have a long-standing focus on diversity, equity and inclusion because we know it will make our company a better place to work and shop. We are committed to creating accessible environments for our colleagues, candidates and customers. Requests for accommodation due to a disability (which may be visible or invisible, temporary or permanent) can be made at any stage of application and employment. We encourage candidates to make their accommodation needs known so that we can provide equitable opportunities.

Please Note

Candidates who are 18 years or older are required to complete a criminal background check. Details will be provided through the application process.

Hiring Range / Échelle salariale à l’embauche :$60,000.00 - $85,000.00 / 60.000,00$ - 85.000,00$ (per year / par an) A candidate’s experience and knowledge as well as the geographical region in which the position is located may be factored into the pay a candidate receives for this position. This posting is for an existing vacancy. The Company uses artificial intelligence for the purpose of screening, assessing and/or selecting applicants for this position. / L’expérience et les connaissances d’un candidat ainsi que la région géographique dans laquelle le poste est situé peuvent être prises en compte dans la rémunération qu’un candidat reçoit pour ce poste. Cette offre d’emploi concerne un poste vacant existant. L’entreprise utilise l’intelligence artificielle dans le but de filtrer, d’évaluer et/ou de sélectionner les candidats à ce poste.