Assistant Store Manager

Fish Recruit; Cambridge; On-site; CAD 45,000 - 65,000; Full time

Job summary

A leading luxury retail company is seeking an Assistant Store Manager in Cambridge, Ontario, responsible for overseeing sales operations and building client relationships. The ideal candidate will have a passion for luxury products, strong leadership abilities, and experience in retail management. This role offers extensive responsibilities, from managing a team to maintaining high standards of customer service.

Qualifications

• 2-3 years of retail management experience, preferably in luxury or fine jewellery/watches.
• Ability to work in a fast-paced environment and multitask.
• Strong written and verbal communication skills.

Responsibilities

• Lead, motivate, and mentor sales associates to achieve sales goals.
• Manage customer interactions and provide personalized service.
• Assist in training and developing the sales team.

Skills

Leadership

Communication

Organization

Customer Service

Time Management

Job description

The role of Assistant Store Manager is responsible for managing client relations and sales team, implementing sales target program and initiatives and create associated sales metrics for the company.

Key Responsibilities

• Support the Director, Retail Operations and Store Manager in overseeing daily operations, ensuring an exceptional client service.
• Lead, motivate, and mentor a team of sales associates to achieve individual and team sales goals
• Provide personalized service and build lasting relationships with customers, offering expert advice on jewelry and Timepieces.
• Assist in inventory management, merchandising, and maintaining store appearance in line with luxury standards
• Handle customer inquiries, concerns, and transactions with professionalism and expertise
• Collaborate with Manager and Leads on staff training, performance evaluations, and scheduling
• Stay up to date on industry trends, product knowledge, and new arrivals
• Responsible for managing clientele interactions including but not limited to in-person, digital and over the phone to build and maintain relationships
• Develop sales generation initiatives and opportunities and associated metrics.
• Manage Customer feedback and issue resolution in professional manner
• Participate in management meetings
• Assist with training and development of sales team
• Ensure employees follow and represent the companypolicies and practices
• Participate in recruitment and onboarding of new hires
• Assist in performance reviews and feedback for sales team
• Ensure product knowledge training is completed
• Communicate changes in company processes and policies
• Demonstrate effective clienteling measures and supporting team in improving client outreach methods and opportunities
• Assist in event planning, coordination and implementation

Key Qualifications

• Minimum 2-3 years of retail management experience, preferably in luxury or fine jewellery / watches
• Strong leadership skills with a focus on team development and performance
• Excellent communication and interpersonal skills to create a warm and inviting customer experience
• A passion for luxury products and a deep understanding of jewellery and watch trends
• Ability to work in a fast-paced environment, multitask, and problem-solve
• Flexibility to work evenings, weekends, and holidays as required
• Effective leadership skills
• Strong written and verbal communication skills
• Exceptional organizational skills
• Ability to work independently and as part of team
• Easily adaptable to evolving tasks

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Assistant Store Manager • Cambridge,Ontario, Canada