Assistant Store Manager

SWATCH GROUP; Calgary; On-site; CAD 50,000 - 65,000; Full time

Job summary

A luxury retail brand in Calgary is seeking an Assistant Store Manager to oversee boutique operations and ensure exceptional customer service. The ideal candidate has at least 3 years of leadership experience in luxury retail, strong communication skills, and a commitment to excellence. This full-time position offers benefits such as health coverage and paid sick days.

Benefits

Paid sick days

Health benefits including dental and vision

Life insurance

RRSP contributions with company match

Company Discount

Qualifications

• Minimum 3 years of leadership experience in luxury retail.
• Flexibility to work opening and closing shifts.
• Proficiency in MS Office and intermediate computer skills.

Responsibilities

• Coach the sales team to enhance the client experience.
• Support boutique operations and manage inventory.
• Assist in recruitment and performance management of staff.
• Maintain brand visual standards and enhance customer journey.

Skills

Strong communication skills

Leadership skills

Results-driven

Customer service

Tools

MS Office

POS systems

Job description

The company

OMEGA is a company of the Swatch Group, the world’s leading watch manufacturer. Since 1848, the brand has been synonymous with excellence, innovation, design and precision. Thanks to its pioneering spirit, OMEGA was the first watch worn on the moon, and it has enjoyed many other accomplishments and explorations in the ocean and in space.

Job description

The Assistant Store Manager, reporting to the Store Manager, plays a key role in managing all aspects of the boutique’s operations. This role is pivotal in a luxury retail environment, requiring a deep understanding of premium customer service and high‑end clienteling. The Assistant Store Manager is responsible for driving sales through motivation and support of the team, guiding the sales associates to deliver an exceptional luxury experience, and ensuring operational excellence in line with company standards and policies.

Benefits

• Paid sick days
• Health benefits, including dental and vision coverage.
• Life insurance
• RRSP contributions with company match
• Company Discount

Responsibilities

• Customer Service & Sales Generation: Coaching the sales team to elevate the client experience, foster long‑term relationships, and achieve sales targets through deep product knowledge and personalized service.
• Operations: Supporting the seamless operation of the boutique, ensuring adherence to luxury retail standards, managing inventory with precision, and resolving discrepancies efficiently.
• Personnel Management: Assisting in the recruitment, development, and performance management of boutique staff, contributing to a high‑performing and service‑oriented team culture.
• Visual Merchandising: Maintaining impeccable visual standards that reflect the brand’s luxury identity and enhance the customer journey.
• Other: Promoting a safe, elegant, and welcoming environment while upholding all company policies and procedures.

Working Conditions

Work is performed with moderate physical effort and requires extended periods of standing and walking in a boutique setting. The role may involve lifting, pushing, pulling, and handling merchandise and fixtures (up to 35 lbs and above with appropriate support). Attention to detail is essential for administrative tasks, cash handling, and POS operations.

Employment Status

Full‑Time: 40 hours per week on average. Must maintain open availability to meet the needs of the boutique, including weekends, holidays, and peak retail periods.

Profile

• Strong communication skills (verbal & written), with the ability to build lasting client relationships in a luxury retail environment
• Availability to work opening and closing shifts; flexible hours including weekends and holidays
• Proven leadership skills to inspire, mentor, and develop a high‑performing team
• Results‑driven with a passion for excellence and luxury service
• Clear, articulate communicator with a polished and professional demeanor
• Self‑motivated, collaborative, and adaptable in a dynamic retail setting

Professional requirements

• Minimum 3 years of leadership experience in luxury retail, preferably in fashion, accessories, or high‑end goods
• Proficiency in MS Office and intermediate computer skills
• Experience with POS systems and boutique operations