Assistant Store Manager

RONA+; Burlington; On-site; CAD 50,000 - 70,000; Full time

Job summary

A leading home improvement retailer in Burlington seeks a dedicated team leader to manage sales and customer service activities. You will lead and develop a team, ensuring exceptional customer experiences across various departments. Ideal candidates will have retail management experience and a passion for customer service. Join us for a rewarding career with great opportunities for advancement.

Benefits

Inclusive and safe working environment

Exclusive employee discounts

Promotion of work-life balance

Comprehensive training program

Opportunities for advancement

Qualifications

• 3 years of experience leading associates in a retail environment.
• 1 year of experience performing manager-on-duty responsibilities.
• Strong working knowledge of Microsoft Office Suite.

Responsibilities

• Lead a team of associates to ensure customers receive exceptional service.
• Manage all inventory, merchandising, sales and customer service activities.
• Interview, select, develop and provide direct leadership over a team.

Skills

Leadership

Customer service

Knowledge of product categories

Retail experience

Microsoft Office Suite

Job description

At RONA, our employees let their passion blossom every day. Our teams are driven by the desire to help people bring their projects to life and are committed to making a difference in the communities we serve.

We operate or service corporate and affiliated dealer stores. With a distinctive product and service offering and complementary store formats ranging from neighbourhood hardware stores to big box stores, our RONA+, RONA and Dick’s Lumber banners are well equipped to help meet the needs of all DIYers and contractors.

You’ve got the talent? We’ve got the tools! Here, your work and ideas will contribute to building a flourishing organization. Your voice will always be heard and valued. You’ll find career opportunities that live up to your ambitions and be able to further develop your unique set of skills.

So, if you’re looking to do what you love, we could be a perfect match.

Benefits

• An inclusive and safe working environment
• Promotion of work-life balance
• Exclusive employee discounts
• Benefits : insurance (certain conditions apply), annual salary review, etc.
• Opportunities for advancement within the company
• An employer that’s involved in the community
• Teamwork and ongoing training
• A comprehensive training program for all new hires
• A student incentive program
• And much more!

Become a pillar of excellence at Rona by leading a team dedicated to providing exceptional customer service. Managing merchandising, sales and customer service activities, you'll ensure that every department, from gardening to plumbing, meets our customers' needs while seizing sales opportunities. Your leadership skills will enable you to develop and motivate your team, while guaranteeing a superior customer experience.

Your role

• Lead a team of associates to ensure customers receive exceptional service
• Manage all inventory, merchandising, sales and customer service activities in departments such as Lawn and Garden, Electrical, Plumbing, Hardware, Tools, and Pro
• Ensure the execution and coordination of sales requiring installation, personalization and / or any professional services
• Ensure associates generate and pursue a variety of qualified leads
• Interview, select, develop and provide direct leadership over a team that support product categories in assigned area
• Identify any barriers to superior service and communicate those barriers as well as the solutions in a timely manner
• Develop professional business relationships
• Other related tasks to ensure the store runs smoothly

What we’re looking for

• 3 years of experience leading associates in a retail environment
• 1 years of experience performing manager-on-duty responsibilities
• Knowledge of interior / exterior product categories (e.g., lawn and garden, carpentry, building materials, plumbing)
• Experience working in a fast-paced, cross-functional work environment
• Strong working knowledge of Microsoft Office Suite

RONA is committed to encouraging diversity and inclusion. We are pleased to consider applications from all qualified candidates, regardless of race, colour, religion, sexual orientation, gender, nationality, age, disability, or any other protected status.