Assistant Store Manager

The Salvation Army Canada and Bermuda Territory; Brantford; On-site; CAD 32,000 - 47,000; Full time

Job summary

The Salvation Army Canada and Bermuda Territory is seeking a dedicated store supervisor to oversee retail operations, safety, and staff performance. You will help manage donations, pricing, and store layouts while ensuring exceptional customer service and compliance with policies.

You will lead scheduling, training, and occasional interviews, supporting the Store Manager and ensuring smooth daily operations in Brantford. This role requires flexibility for weekdays, weekends, and evening shifts.

Qualifications

• Two (2) years of prior retail store experience, preferably in secondhand merchandise.
• Experience in a unionized environment preferred.
• Basic accounting experience is required.
• Cash handling experience is required.
• Proficient in Microsoft Office applications.
• Experience with cash registers and related processes, including bank deposits.

Responsibilities

• Oversee safety of all customers, staff, and volunteers while in the store.
• Assist with planning of store layouts and ensure attractiveness of the store.
• Handle customer concerns or complaints in a timely and courteous manner.
• Support the Store Manager in ensuring all cash operations are carried out according to policy and nighttime deposits are secure.
• Oversee control of inventory by ensuring donations are retrieved, sorted, and priced appropriately.
• Provide direction and support to staff in the absence of Store Manager.
• Participate in interviews and hiring.
• Provide orientation and training, and feedback for performance management.

Skills

Communication skills

Teamwork

Time management

Cash handling

Delegation

Interpersonal skills

Education

Retail management education

Experience considered

Tools

Microsoft Office

POS systems

Job description

Who We Are

For more than 130 years, The Salvation Army has served people in need in communities across Canada and Bermuda. Building on our roots as a world-wide Christian church, each year we help more than 2 million people, providing necessities such as food, clothing and shelter. In addition, we support people experiencing unemployment, addiction and family challenges. We continually adapt and innovate to meet emerging needs and live out our mission, vision and values of hope, service, dignity and stewardship. As a faith- and values-based organization, we hire and serve people of all backgrounds and walks of life - there is a place for everyone to belong here.

Mission Statement

The Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world.

Job Description:

This position is located at 67 Charing Cross St , Brantford, On. The position starting range is between $23.10 to $25 per hour.

POSITION PURPOSE SUMMARY:

This position provides support to the Store Manager in the organization and supervision of all operational areas of the retail store. This position ensures the mission of The Salvation Army is supported by the Thrift Store generating funds and influencing positively the communities in which it operates.

ACCOUNTABILITIES:

The incumbent may perform all, some, or similar range of duties.

• Oversee safety of all customers, staff, and volunteers while in the store
• Assist with planning of store layouts and ensures attractiveness of store
• Handle customer concerns or complaints in a timely and courteous manner
• Support the Store Manager in ensuring all cash operations are carried out according to Salvation Army Policy and Procedures and nightly deposits are secure
• Oversee control of inventory by ensuring store donations are retrieved, sorted, and priced appropriately
• Provide direction and support to staff in the absence of Store Manager
• Participate in interviews and hiring
• Provide orientation and training, Provides feedback for performance management of staff in compliance with Divisional and Territorial standards
• Assist in planning of store sales, promotions, and auctions
• Plan staff schedule, staff meetings, and training sessions
• Sort, price, stock various goods

Health and Safety

• Works in compliance with OH&S Act and Regulations and abide by The Salvation Army’s health and safety policies and procedures
• Support Store Manager in ensuring that all staff are aware of emergency procedures and are prepared to implement them immediately as necessary
• Ensures the proper procedures are followed in the event of a workplace injury or illness, conducting incident investigations as applicable
• Ensures adherence to the Collective Bargaining Agreement
• Performs other work-related duties as assigned

CRITICAL RELATIONSHIP MANAGEMENT:

Internal: Store Manager, volunteers, staff

External: Community, external vendors

MANAGERIAL/TECHNICAL RESPONSIBILITIES:

• Reports directly to the Store Manager
• Direct reports: None
• This position supervises staff members and volunteers in the absence of the Store Manager

FINANCIAL AND MATERIAL MANAGEMENT:

• Moderate material responsibilities
• Regular responsibility for minor financial matters and for wise use of own resources
• May be authorized to handle small amounts of cash. Little input to annual budget or revenue projections

WORKING CONDITIONS:

• This is a permanent full-time position
• Working environment is in a store
• Flexibility in work schedule is required
• Work schedule will vary from week to week and will include weekdays, evenings and weekends
• Required to stand for long periods with frequent twisting, bending, crouching, and reaching is required
• Ability to lift/move on a regular basis up to 30 pounds
• Travel is required for this position to attend meetings, etc
• All Salvation Army NRO employees are required to wear safety shoes at all times in all Store and DRC locations

EDUCATION, EXPERIENCE AND QUALIFICATIONS:

• Willingness to develop an understanding and support for the mission and purpose of The Salvation Army in Canada and its implications as related to position responsibilities
• Work in compliance with OH&S Act and Regulations and abide by The Salvation Army’s health and safety policies and procedures

Education, Qualifications and Certifications:

• Completion of a formal post-secondary program or specialized courses in Retail Management or equivalent
• Alternative combinations of education and experience may be considered

Experience and Knowledge:

• Two (2) years of prior related retail store experience, specifically in secondhand merchandise preferred. Experience in a unionized environment preferred
• Basic accounting experience is required
• Cash handling experience is required
• Experience with cash registers and related processes and procedures, i.e., bank deposits, summary reports, etc
• Proficient in Microsoft Office applications
• Experience with specific systems/programs related to The Salvation Army is an asset

Skills and Capabilities:

• Able to work within a team environment to provide direction, resolve conflict, ensure appropriate use of donations
• Excellent organizational, interpersonal and communication skills (written and oral)
• Results driven with superior time management skills and the ability to delegate effectively
• Experience in performing administrative tasks
• Team player: ability to work in a compassionate, respectful, and non-judgmental manner
• Familiarity with cash handling, pricing, sorting procedures, product display and promotion guidelines
• Ability to undergo applicable screening and background checks successfully that are satisfactory to The Salvation Army, in its sole discretion

Compensation:

The target hiring range for this position is $23.10 to $28.88 with a maximum of $34.65.

Placement in the salary range will be based on factors such as market conditions, internal equity, and candidate experience, skills, and qualifications relevant to the role.

The Salvation Army will provide reasonable accommodation upon request. Please email [e-mail] if you have a need for any accommodation and we will be pleased to discuss this with you.