Assistant Store Manager

Dollarama; Ameliasburg; On-site; CAD 45,000 - 55,000; Full time

Job summary

A leading retail store in Ontario is seeking an Assistant Store Manager to support daily operations, manage staff, and ensure exceptional customer service. The ideal candidate has at least two years of retail experience in a supervisory role, with strong leadership and communication skills. Responsibilities include training employees, managing cash operations, and maintaining store standards. Open availability for various shifts is required.

Qualifications

• Minimum of two years' experience in the retail industry.
• At least two years in a supervisory or management role.
• Open availability required (day, evening, weekend).
• Ability to efficiently organize time and manage priorities.
• Good leadership, communication, and decision-making skills.

Responsibilities

• Assisting the Store Manager in daily operations and staff management.
• Helping with store merchandising and daily shipments.
• Providing exceptional customer service and resolving escalated issues.
• Training, coaching, and developing employees.
• Performing cash management and opening/closing duties.

Skills

Leadership

Communication

Time Management

Customer Service

Problem Solving

Job description

Overview

The Assistant Store Manager provides support to the Store Manager in overseeing the daily retail store operations, ensuring a high level of customer satisfaction, and achieving sales goals. In the absence of the Store Manager, acts as the Manager on Duty (MOD). This role involves managing staff, execution of daily operational tasks, and ensuring compliance with company policies and procedures. The Assistant Store Manager makes sure that company rules and regulations are explained, understood and followed by all team members, that inventory counts are done in a prompt and precise manner in order to have proper resupply of goods and ensures that established merchandizing practices are followed. The Assistant Store Manager is responsible in the recruitment and training activities of new employees.

Daily Tasks (but not limited to)

• Assisting the Store Manager in daily operations and staff management.
• Helping with store merchandizing, shelf stocking and boxing and unboxing daily shipments.
• Providing exceptional customer service and resolving escalated issues.
• Training, coaching, and developing employees.
• Performing cash management, store opening and closing duties as needed.
• Assigning tasks to the team.
• Ensuring store safety and cleanliness standards are maintained.
• Conducting manager on duty tasks: making sure daily breaks, time and attendance are taken.
• Conducting regular performance evaluations and providing feedback to staff.
• Ensuring adherence to company policies, procedures, and safety standards.
• Implementing and maintaining visual merchandizing standards based on company strategy.
• Responsible for the hiring and performance management process.

What Do You Need to Succeed?

• Minimum of two (2) years' experience in the retail industry.
• At least two (2) years in a supervisory or management role.
• Open availability required (day, evening, weekend).
• Ability to efficiently organize time and manage priorities.
• Good leadership, communication, and decision‑making skills.
• Ability to multitask, prioritize, and work in a dynamic, fast‑paced and high‑volume environment.